Short Ship

I'm really sorry you have not yet completely received your package. Rest assured that I'll do my best to help you.

To whom do I have pleasure in chatting today?

Thank you, XXXX. We do apologize for this. We hope that you're doing great today!

May I have the order number to check it for you?

In order to assist you better, may I have the last name of the recipient and the complete shipping address associated with this order?

May I know what item you did not receive. Its better if the SKU number of your item. The SKU number start with number 2, with 8 digits.

Thank you for providing this information! Please allow me 1-2 minutes to check it for you.

Thank you for patiently waiting, XXXX. I’m sorry that we left an item out of your package. I can fix this immediately. I will be glad to check the availability for a replacement and resend the items to you as long as they are still in stock! How does that sound to you?

Great! Do you mind if I hold on for 1-2 minutes while I process this for you?

While waiting, I couldn't help but notice your XXXX. This is one of our best selling XXXX because XXXX.

By the way, since you love XXXX, we have the perfect match for XXXX. You can pair this with XXXX. Meet the XXXX, featuring XXXX. Should I grab this for you? XXXXX

Great news! Upon checking here, the item is still available, and I will process your replacement now.

It's okay! You can save it for future purchases. Please let me know if you're interested in checking out today :)

XXXX! The replacement of your package will arrive at ETA: XXXXX. Or earlier than that. How does that sound to you?

Perfect! I am happy to let you know that the new order for replacement has been processed with a new order number, XXXX. You should receive your replacement no later than 2/15/24. You will also receive an email confirmation within an hour.

You're most welcome, XXXX! Aside from XXXX for your order! Is their anything I can do to assist you more?

If there's no additional question,. I am glad I was able to help you XXXX for your order! Thank you for being Victoria's Secret's best part and being such a loyal customer. Have a wonderful day! Bye XXXX!

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