I apologize for the news of your account being suspended.
I found that your account was suspended due to the unsettled scheduled payment arrangement on the agreed installment date. 
It is important to remember that this was part of the agreement when the payment arrangement was set up. Upon reviewing your account, it appears that some payment arrangements from the past were missed, resulting in suspensions.
If you would like, I can assist you in changing your due date to a more convenient time for you to help you better manage your bills and prevent future suspensions.


script for previous promised that account won't get suspended
"I definitely understand that you were told by one of my colleague that the services will be (restored, not suspended) after missing the schedule payment date.

I would like to set things straight in this conversation that once the payment arrangement is created we can no longer make any changes in it, hence, missing the agreed installment date may result to a suspsension of the account for failing to honor the agreement."
"I understand the current situation customer. If I can only restore your account, I would have done it in a heartbeat.

If you would like, I can assist you in changing your due date to a more convenient time for you to help you better manage your bills and prevent future suspensions. (offer once the account is current, may need to set up a follow up)"