********TEAMS***** https://teams.microsoft.com/meet/48854701337843?p=FLzRfu7cksahKZg6Qh *******COSMO***** https://onecces.pldtccaas.com/TouchPoint/#/Gadgetory?logFileID=2 **** FUSE****** https://prod-smartcloud.intra.smart/fuse/page.php?p=0 - ******** START****** this is mia from PLDT, kamusta po kayo ******PLDT DOMAIN***** https://pldtsmartvendorlms.litmos.com/ username: T-MConsimeno@ccespldt.com.ph password: Mamamia@14 EASYPEASY 1ST: my active cases 2ND: active service > new case >CASE TITLE: INF-HOTLINE-CONCERN >reported BY >Mobile Number >CBI: can be reached number >click e dot and save and open ==================================================== fuse> ADSL> TOOL > NMS> TRIPLE A> PORT INFORMATION> PAG NAKA YELLOW AY DI ALIGN SA PORT INFORMATION pag naka yellow yung bandwidth code: mabagal s3a kapag naka yellow ang billing cyle: e2a kapag naka yellow: INVESTIGATION 1: MODEM LIGHTS >CONCERN: >CV READING : >OPTION 82: >RPT: >WOCAS >CONTACT PERSON >CONTACT NUMBER >AVAILABILITY >LANDMARC >ADDRESS *******fuse> ADSL> TOOL > NMS> TRIPLE A> PORT INFORMATION> PAG NAKA YELLOW AY DI ALIGN SA PORT INFORMATION***** INVESTIGATION 2: ONU STAT. USING NMS INVESTIGATION 3:CLEAR VIEW FINDINGS INVESTIGATION 4: FINDING OR OTHER FINDING SLA- ANG ESTIMATED TIME PO NATIN PO NATIN AY___ PERO DEPENDE PA RIN PO SA CONDITION NG LUGAR NYO PO. *GREETINGS (KAPAG HINDI SYA YUNG MAY ARI ) >> NAME >> CONTACT NUMBER >> RELATION KAY SUBS ================================================= ******RED LOST PROJECT AIM******> (CLEARVIEW) RTA ( real time analysis ) kapag lumapas na ng 24 hrs saka tumawag si subs saka pipindutin ang -a fix was performed kapag wala pang tumwag ng wala pang 24 hrs -recent fix was performed on the line over the past 24 hrs kapag walang ticket at all or nakatapos na ng 7 days ang ticket - no fix performed EXAMPLE, june 12 tumawag> resolve ng june 28 > tumawag ulit ng july 2 = affix then lalagay yung time kung kiailan na resolve *kapag package ang plan ni subs ginagawan sya ng ticket sa data o sa ADSL >kahit anong problem *kapag di package or telephone lang >sa telephone lang kapag bundle pero barred ang data ni subs >pwede na gawan ng ticket sa telephone *ang link quality ang may iba ibang status (NORMAL)NORMAL =walang problem (DILAW)DEGRADED = quality ng data service (medyo di maganda kaya mababa internet speed) (ORANGE)SEVERLY DEGRADED = major problem na at pwede na mawalan ng internet (RED) FIVER CUT = Los (GREY) SERVICE INTERRUPTED = wala nang internet DOWNSTREAM = papasok na data UPSTREAM = total usage TAB: PON > operational data>>rx power (dbm) >> kukunin lang yung DS>> Pass RX is -8 to - 25 Failed RX - NO NDT/NIC (MABAGAL ANG CONNECTION) **If FALLED SI RX DI NA NAG FFUCTION SI TRANSFER OF LIGHT **kaya bagsak si rx dahil madaming naka connect >OLT DIAGNOSTIC - REAL TIME DIAGNOSTIC ( OSD) - Primary cable : (OLT IF MORETHAN 2 = OUTAGE ================================================ 1 ****FUSE**** -ACCOUNT STATUS -OPTION 82 - ACCOUNT NAME -ACCOUNT NUMBER - PLAN PACKAGE ****DOWNTIME**** - SERVICE AFFECTED: -DOWNTIME CATEGORY -PARENT TICKET -TT/SDT AFFECTED SUBS: -START TIME: -ETR : -OUTAGE DESCRIPTION ***CLEARVIEW*** -CV RESULT -LINK QUALITY -RX POWER: ****NMS*** -ONU STATUS -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN) ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 2 ****FUSE**** -ACCOUNT STATUS -OPTION 82 - ACCOUNT NAME -ACCOUNT NUMBER - PLAN PACKAGE ****DOWNTIME**** - SERVICE AFFECTED: -DOWNTIME CATEGORY -PARENT TICKET -TT/SDT AFFECTED SUBS: -START TIME: -ETR : -OUTAGE DESCRIPTION ***CLEARVIEW*** -CV RESULT -LINK QUALITY -RX POWER: ****NMS*** -ONU STATUS -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN) ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 3 ****FUSE**** -ACCOUNT STATUS -OPTION 82 - ACCOUNT NAME -ACCOUNT NUMBER - PLAN PACKAGE ****DOWNTIME**** - SERVICE AFFECTED: -DOWNTIME CATEGORY -PARENT TICKET -TT/SDT AFFECTED SUBS: -START TIME: -ETR : -OUTAGE DESCRIPTION ***CLEARVIEW*** -CV RESULT -LINK QUALITY -RX POWER: ****NMS*** -ONU STATUS -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN) ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 4 ****FUSE**** -ACCOUNT STATUS: Active -OPTION 82 : CMRFEOL002 - ACCOUNT NAME : ANGELITA MONTOJO MA ZETA -ACCOUNT NUMBER : 0385927177 - PLAN PACKAGE: Fiber Unli All 1399 - Data ****DOWNTIME**** - SERVICE AFFECTED: All Services -DOWNTIME CATEGORY: ODN_PRIMARY -PARENT TICKET: PT 00010696560 -TT/SDT: T-20260701-01330 AFFECTED SUBS:121 -START TIME: 7/1/2026 9:26 -ETR : 7/4/2026 8:00 -OUTAGE DESCRIPTION: PON_LINK_LOSS ***CLEARVIEW*** -CV RESULT: Running realtime ONU diagnostics for the real time request. -LINK QUALITY : Degraded -RX POWER: 23.02 ****NMS*** -ONU STATUS : -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN) ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 5 ****FUSE**** -ACCOUNT STATUS: -OPTION 82: CMRFEOL002 - ACCOUNT NAME: : ARIEL T SOLLESTRE -ACCOUNT NUMBER: 0158103311 - PLAN PACKAGE : Fiber Unli Plan 1899 - Data ****DOWNTIME**** - SERVICE AFFECTED: CMRFEOL002 -DOWNTIME CATEGORY: ODN_PRIMARY -PARENT TICKET: PT 00010696560 -TT/SDT: T-20260701-01330 AFFECTED SUBS: 121 -START TIME: 7/1/2026 9:26 -ETR : -OUTAGE DESCRIPTION: PON_LINK_LOSS ***CLEARVIEW*** -CV RESULT: Running realtime ONU diagnostics for the real time request. -LINK QUALITY: Degraded -RX POWER: 23.02 ****NMS*** -ONU STATUS : no results -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN)