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move-money (last 4 prn - user id - visa - txn id WITH 9 - amount - #force_posts) https://www.ipams.com/jobseeker

https://inspector.chime.com/manual_adjustments

https://chime.okta.com/app/UserHome?session_hint=AUTHENTICATED

google account earl.faltiquera@ubiquity.com @Ubiquity2099d

https://www.visaonline.com earl.faltiquera@chime-mail.ubiquitygs.com @Ubiquity2099e

https://rocketchat.ubiquitygs.com/channel/w8eacore earl.faltiquera@chime-mail.ubiquitygs.com @Ubiquity2099

earl.faltiquera@chime-mail.ubiquitygs.com @Ubiquity2099e

Galileo New Password Username: earlfaltiquera New Password: Ubiquity08

Page 22 and above of the below link

https://wiki.ubiquity.com/display/CHIME/Chime+%7C+EA#Chime|EA-VisaChargebackProcess

https://www.myworkday.com/ubiquity/d/home.htmld earl iress.faltiquera @Ubiquity2099d

peter.malacon Ubiquity0529!!!

STAR ACCESS

Group ID: BANCORP 00K196 STRIDE 00F665

Username: 00K196.EARLFALTIQUE

User ID: EARLFALTIQUE New Star Password @Ubiquity2099! Old Star Password: At@at@chat0

Security Question - Answer, Childhood Bestfried: star

10 business days

https://paths-ubiquity.proplein.com:1818/pam/login evfaltiquera@ubiquity Ubiquity01

NEW ADD INFO Notation

Dispute ID: 10592607 DND: 2023-06-27 Reg E - Transaction Was Cancelled

Decision Outcome: Requested additional information Decision Outcome Reasoning:

New Chargeback Notation

Dispute ID: 10592607 DND: 2023-06-27 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning:

Check Real Time Auth for closing

SAMPLE NOTE - NEW (LATEST)

Dispute ID: 10180062 DND: 2023-05-19 Reg E - Incorrect Amount Charged

Outcome: Approved Chargeback Decision Outcome: Approved. Claim Approved following Chargeback Outcome:

(No Need to include this in notation)

New Timeframe Expired

Dispute ID: 10281386 DND: 2023-05-28 Reg E - Incorrect Amount Charged

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

Below Chargeback Threshold

Dispute ID:10665240 DND:2023-07-03 Reg E -Incorrect Amount Charged

Decision Outcome: Approved Decision Outcome Reasoning:

or

Dispute ID: 10593798 DND: 2023-06-27 Reg E - Transaction Was Cancelled

Decision Outcome:Approved Decision Outcome Reasoning:

Decision Outcome:Approved Decision Outcome Reasoning:

CREDIT INTERNAL NOTE

"Unable to send PTF letter, macro is not available in Zendesk"

PVC reversal on 2023-06-16 (Day today + 5 Business Days).

Re-presentment - Non Receive

As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant provided proof of receipt showing the correct order purchased of the CH. CH was able to receive the service, delivered to the provided address. Service was rendered. CH information matched on file. Therefore, No Error Found.

Third Party Cash app As per evidence, CH fully authorized the transaction and agreed to the terms and conditions of transferring of funds. CH information matched. CB - Lost. Consumer Dispute - Declined by Acq. No error found. Final Letter send with ZD # 69129635. Case Closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Internal Note: Unable to transition CB in Inspector due to error in CB tab.

Internal Note: Manually Adjusted in Galileo.

Internal Note: Unable to post the notation in Galileo as part of the documentation procedure. The said Account is Stride. System error.

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Chargeback can't be initiated for this transaction." Waiting for Resolution Deadline on 2023-07-22 in order to close the dispute. Consumer Dispute - Declined by Acq on 2023-06-05.

Decline - Template - Sample

Dispute ID: 10093640 DND: 2023-05-24 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $30.66 against Onlyfans.com*A. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-06-08.Consumer Dispute - Declined by Acq. As per Representment, Merchant indicates "The cardholder was provided with our limited return policy which was agreed upon at the time of the transaction. If the refund policy is not followed, the customer is not eligible for a refund. By proceeding with the order, the customer authorizes the company to charge them as agreed upon.". As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # xxx. Case Closed. PVC reversal on 2023-06-16 (Day today + 5 Business Days).

Case Decision: Deny VROL #: 2331198024

Message actions HTMLText Open in new window Subject:NOTATION Contact photo To earl.faltiquera@chime-mail.ubiquitygs.comAdd contact Date Thu 04:23 Attachments Error Allegation Guide.xlsx (123 KB) Show options Message Body This is a draft message. Edit Notation:

https://docs.google.com/spreadsheets/d/1cwzrG9AxPY1MV0GopXLlwU8ZHy2X2VMn9eD5fvVscTI/edit#gid=543576568

SAMPLE 1:

Dispute ID: 10018609 DND: 2023-05-04 Reg E - Incorrect Amount Charged Case Decision: Chargeback initiated VROL Case #: 5262852119 Overall Investigation: Ch filled dispute against Google *Perfect Corp with the amount of $28.20 on 2023-05-02 No Merchant Credit. No Claim cancellation. Provided Provisional Credit $28.20 on 2023-05-04. Chargeback sent on 2023-05-04. Case ongoing.

SAMPLE 2:

Dispute ID: 9898882 DND: 2023-05-07 Reg E - Paid for Goods/Services By Other Means Case Decision: VROL Case #:

Overall Investigation: CH claimed PBOM against Verizon for $119.41. CH paid the bill thru his capital one, and since the auto debit set up with Chime. the card was still charged. No Merchant Credit. No claim cancellation. Need to Wait 90 calendar days to proceed for chargeback. Pending for chargeback.. Case ongoing.

Notation: Waive 8

https://docs.google.com/spreadsheets/d/1x0lkM0TD0JrlXDyzR6YdBfwBQxksy9uXhEJ_O_1sSO8/edit#gid=516552268

SAMPLE 3:

Dispute ID: 10077734 DND: 2023-05-09 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD #: 67322736

Overall Investigation: CH claimed Goods/Services Not As Described for $48.48 against Fiery Crab. No Merchant Credit. No claim cancellation. Sent Additional Info with ZD # 67322736. Case ongoing.

SAMPLE 4:

Dispute ID: 10073822 DND: 2023-05-09 Non Reg E - Non-Receipt of Goods or Services Case Decision: Initiated Chargeback VROL Case #: 5265393779

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $119.90 against Hibbett Sports. No Merchant Credit. No claim cancellation. Initiated Chargeback with VROL Case #: 5265393779. Case ongoing.

SAMPLE 5:

Dispute ID: 10085646 DND: 2023-05-10 Reg E - Duplicate Charge Case Decision: Chargeback Initiated VROL Case #: 5266083462

Overall Investigation: CH claimed Duplicate Charge for $100.00 against Draftkings. No Merchant Credit. No claim cancellation. Initiated Chargeback with Visa VROL Case #: 5266083462 Case ongoing.

Dispute ID: 9996507 DND: 2023-05-09 Reg E - Duplicate Charge Case Decision: Initiated Chargeback VROL Case #: 5266125242

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $41.29. Against China Jade. No Merchant Credit. No claim cancellation. Initiated Chargeback with Visa VROL Case #: 5266125242. Case ongoing.

Dispute ID: 10085530 DND: 2023-05-10 Non Reg E - Non-Receipt of Goods or Services Case Decision: Initiated Chargeback VROL Case #: 5266127959

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $226.01. Us Serviceanimals. No Merchant Credit. No claim cancellation. Initiated Chargeback with Visa VROL Case #: 5266127959. Case ongoing.

15-May-2023

Dispute ID: 10100883. DND: 2023-05-11. Case Decision: Recategorized Overall Investigation: Recategorized claim from Goods/Services Not As Described to Non Receipt of Goods or Services based on the statement: "I have not received anything yet.". Case escalated.

PENDING

Dispute ID: 10100883 DND: 2023-05-11 Non-Receipt of Goods or Services Case Decision: Chargeback Initiated VROL Case #: xxxx

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $207.78. Against D&B Long Beach. No Merchant Credit. No claim cancellation. Initiated Chargeback with Visa VROL Case #: xxxx Case ongoing.

*** Erratum ***

Dispute ID: 10069581 DND: 2023-05-14 Non Reg E - Goods/Services Not As Described Case Decision: Sent Additional Information

Overall Investigation: CH claimed Goods/Services Not As Described for $38.42. Against Microsoft. No Merchant Credit. No claim cancellation. Sent Additional Information with ZD #67580410. Case ongoing.

Account Number Ending In: 6272 Claim ID: 10069581 Dispute Type: Goods/Services Not As Described Date Error Reported: 2023-05-14 Claim Amount: $38.42

Hi Isaac,

Thank you for contacting us regarding your claim referenced above. We started our investigation into the claim referenced above; however, we determined additional information would be helpful.

To assist us in our investigation, please provide any of the following documentation to support your claim (if applicable):

• Were there any attempts of resolving with the merchant? • Did you cancel the services?

Please respond to this email with answers to the questions listed above no later than 10 business days from the date of this letter to help expedite the investigation. If we do not receive this information from you, we will complete our investigation with the information we have available to us.

We will complete our investigation as quickly as possible, but no later than 2023-08-12. Please be advised that a merchant can take up to 30 days to issue a refund to your account. We will communicate the results of our investigation to you by email within three business days of completion.

Thank you for your patience as we investigate your claim.

Thanks,

Chime Dispute Team

Dispute ID: 10095800 DND: 2023-05-14 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated VROL Case #: 5267690229

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $300.00 against Sp Breezy Swimwear. No Merchant Credit. No claim cancellation. Chargeback Initiated. VROL Case#: 5267690229. Case ongoing.

*** ERRATUM***

Dispute ID: 10132346 DND: 2023-05-14 Non Reg E - Goods/Services Not As Described Case Decision: Sent Additional Information

Overall Investigation: CH claimed Goods/Services Not As Described for $34.00 against Doordash. No Merchant Credit. No claim cancellation. Sent Additional Information. ZD #: 67581577. Case ongoing.

Account Number Ending In: 2837 Claim ID: 10132346 Dispute Type: Goods/Services Not As Described Date Error Reported: 2023-05-14 Claim Amount: $34.00

Hi Rachael,

Thank you for contacting us regarding your claim referenced above. We started our investigation into the claim referenced above; however, we determined additional information would be helpful.

To assist us in our investigation, please provide any of the following documentation to support your claim (if applicable):

• Date merchandise or service was received? • Did you return the item? If yes, when? • Provide details of what was ordered and not as described: • Were there any attempts of resolving with the merchant?

Please respond to this email with answers to the questions listed above no later than 10 business days from the date of this letter to help expedite the investigation. If we do not receive this information from you, we will complete our investigation with the information we have available to us.

We will complete our investigation as quickly as possible, but no later than 2023-08-12. Please be advised that a merchant can take up to 30 days to issue a refund to your account. We will communicate the results of our investigation to you by email within three business days of completion.

Thank you for your patience as we investigate your claim.

Thanks,

Chime Dispute Team

Dispute ID: 10100883 DND: 2023-05-11 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 5267769279

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $207.78. Against D&B Long Beach No Merchant Credit. No claim cancellation. Chargeback Initiated with ROL Case Number: 5267769279. Case Ongoing.

Internal Note: Unable to Change DND

Dispute ID: 10069581 DND: 2023-05-14 Non Reg E - Goods/Services Not As Described Case Decision: Chargeback Initiated ROL Case Number: 5267775197

Overall Investigation: CH claimed Goods/Services Not As Described for $38.42. Against Microsoft. No Merchant Credit. No claim cancellation. Chargeback Initiated with ROL Case Number 5267775197. Case ongoing.

Internal Note: Unable to Change DND

Dispute ID: 10141084 DND: 2023-05-15 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 67638277

Overall Investigation: CH claimed Goods/Services Not As Described for $92.10. Against Sp Fashionnova.com. No Merchant Credit. No claim cancellation. Requested Additional Information with ZD Number 67638277. Case ongoing.

Internal Note: Unable to Change DND

Account Number Ending In: 1590 Claim ID: 10141084 Dispute Type: Goods/Services Not As Described Date Error Reported: 2023-05-15 Claim Amount: $92.10

Hi Aliyah,

Thank you for contacting us regarding your claim referenced above. We started our investigation into the claim referenced above; however, we determined additional information would be helpful.

To assist us in our investigation, please provide any of the following documentation to support your claim (if applicable):

• What was not received? • Provide detailed description of what was purchased and an explanation of the dispute: • What was the expected receipt date and time? • Did you cancel prior to the expected date? •Did you return the item? If yes, when? • Provide details of what was ordered and not as described:

Please respond to this email with answers to the questions listed above no later than 10 business days from the date of this letter to help expedite the investigation. If we do not receive this information from you, we will complete our investigation with the information we have available to us.

We will complete our investigation as quickly as possible, but no later than 2023-08-13. Please be advised that a merchant can take up to 30 days to issue a refund to your account. We will communicate the results of our investigation to you by email within three business days of completion.

Thank you for your patience as we investigate your claim.

Thanks,

Chime Dispute Team

Dispute ID: 10140931 DND: 2023-05-15 Non Reg E - Non-Receipt of Goods or Services Case Decision: Requested Additional Information ZD Number: 67638803

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $39.00. Sp Fiji Showers. No Merchant Credit. No claim cancellation. Requested Additional Information with ZD Number 67638803. Case ongoing.

Account Number Ending In: 9288 Claim ID: 10140931 Dispute Type: Non-Receipt of Goods or Services Date Error Reported: 2023-05-15 Claim Amount: $39.00

Internal Note: Unable to Change DND

Hi Kiera,

Thank you for contacting us regarding your claim referenced above. We started our investigation into the claim referenced above; however, we determined additional information would be helpful.

To assist us in our investigation, please provide any of the following documentation to support your claim (if applicable):

• The expected delivery date(s) of the item(s) • Was the merchandise delivered to the wrong location? • What is the delivery address that you provided to the merchant?

Please respond to this email with answers to the questions listed above no later than 10 business days from the date of this letter to help expedite the investigation. If we do not receive this information from you, we will complete our investigation with the information we have available to us.

We will complete our investigation as quickly as possible, but no later than 2023-08-13. Please be advised that a merchant can take up to 30 days to issue a refund to your account. We will communicate the results of our investigation to you by email within three business days of completion.

Thank you for your patience as we investigate your claim.

Thanks,

Chime Dispute Team

ERRATUM

Dispute ID: 10143317 DND: 2023-05-15 Reg E - Transaction Was Cancelled Case Decision: Chargeback Initiated ROL Case Number: 5268285423

Overall Investigation: CH claimed Transaction Was Cancelled for $35.00. Against Lawdepot.com 877-509-4. No Merchant Credit. No claim cancellation. Chargeback Initiated with ROL Case Number 5268285423. PVC Issued on 2023-05-16 with ZD Number 67641667. Case ongoing.

Internal Note: Unable to Change DND

Dispute ID: 10153336 DND: 2023-05-16 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 67696920

Overall Investigation: CH claimed Goods/Services Not As Described for $30.19 against Havana. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number: 67696920. Case ongoing.

• Date merchandise or service was received? • Did you return the item? If yes, when? • Provide details of what was ordered and not as described: • Did you returned the item? If yes, when?

Internal Note: Unable to Change DND

Dispute ID: 10150115 DND: 2023-05-16 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 67697456

Overall Investigation: CH claimed Goods/Services Not As Described for $116.60 against Jd 255. No Merchant Credit. No Claim Cancellation. ZD Number 67697456. Case ongoing.

Internal Note: Unable to Change DND

Account Number Ending In: 0223 Claim ID: 10150115 Dispute Type: Goods/Services Not As Described Date Error Reported: 2023-05-16 Claim Amount: $116.60

Hi Skye,

Thank you for contacting us regarding your claim referenced above. We started our investigation into the claim referenced above; however, we determined additional information would be helpful.

To assist us in our investigation, please provide any of the following documentation to support your claim (if applicable):

• Date merchandise was received? • Did you return the item? If yes, when? • Provide details of what was ordered and not as described:

Please respond to this email with answers to the questions listed above no later than 10 business days from the date of this letter to help expedite the investigation. If we do not receive this information from you, we will complete our investigation with the information we have available to us.

We will complete our investigation as quickly as possible, but no later than 2023-08-14. Please be advised that a merchant can take up to 30 days to issue a refund to your account. We will communicate the results of our investigation to you by email within three business days of completion.

Thank you for your patience as we investigate your claim.

Thanks,

Chime Dispute Team

Dispute ID: 9823915 DND: 2023-05-16 Reg E - Duplicate Charge Case Decision: Chargeback Initiated ROL Case Number: 5268985763

Overall Investigation: CH claimed Duplicate Charge for $38.52 against Clean Express. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 5268985763. PVC Issued on 2023-05-17 with ZD Number 67698085. Case ongoing.

Internal Note: Unable to transition CB in inspector. Filed CB manually in Visa Online (FOR DUPLICATE CHARGE CB IN VISA)

Internal Note: Unable to Change DND

REPLY IN ZENDESK

Dispute ID: 10141084 DND: 2023-05-15 Non Reg E - Goods/Services Not As Described Case Decision: Chargeback Initiated ROL Case Number: 5269010668

Overall Investigation: CH claimed Goods/Services Not As Described for $92.10. Against Sp Fashionnova.com. No Merchant Credit. No claim cancellation. Chargeback Initiated ROL Case Number 5269010668. Case ongoing.

Internal Note: Unable to Change DND

Dispute ID: 10100892 DND: 2023-05-11 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information Zendesk Ticket Number: 67449496

Overall Investigation: CH claimed Goods/Services Not As Described for $65.00. Against Gradesfixer Com. No Merchant Credit. No claim cancellation. Requested Additional Information with Zendesk Ticket Number 67449496. Case Ongoing.

Internal Note: Unable to change DND

Dispute ID: 10162510 DND: 2023-05-17 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 5269592606

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $72.87 against Spectrum. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 5269592606. Case ongoing.

Internal Note: Unable to change DND

Dispute ID: 10165133 DND: 2023-05-17 Non Reg E - Non-Receipt of Goods or Services Case Decision: Requested Additional Information ZD Number: 67764956

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $69.99 against Ap Kerdx. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 67764956. Case ongoing.

Internal Note: Unable to change DND

Account Number Ending In: 8311 Claim ID: 10165133 Dispute Type: Non-Receipt of Goods or Services Date Error Reported: 2023-05-17 Claim Amount: $69.99

Hi Shelley,

Thank you for contacting us regarding your claim referenced above. We started our investigation into the claim referenced above; however, we determined additional information would be helpful.

To assist us in our investigation, please provide any of the following documentation to support your claim (if applicable):

• The expected delivery date(s) of the item(s)?

Please respond to this email with answers to the questions listed above no later than 10 business days from the date of this letter to help expedite the investigation. If we do not receive this information from you, we will complete our investigation with the information we have available to us.

We will complete our investigation as quickly as possible, but no later than 2023-08-15. Please be advised that a merchant can take up to 30 days to issue a refund to your account. We will communicate the results of our investigation to you by email within three business days of completion.

Thank you for your patience as we investigate your claim.

Thanks,

Chime Dispute Team

Dispute ID: 10162031 DND: 2023-05-17 Non Reg E - Non-Receipt of Goods or Services Case Decision: Requested Additional Information ZD Number: 67765550

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $71.16 against Google. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 67765550. Case ongoing.

Internal Note: Unable to change DND

Account Number Ending In: 4962 Claim ID: 10162031 Dispute Type: Non-Receipt of Goods or Services Date Error Reported: 2023-05-17 Claim Amount: $71.16

Hi Payton,

Thank you for contacting us regarding your claim referenced above. We started our investigation into the claim referenced above; however, we determined additional information would be helpful.

To assist us in our investigation, please provide any of the following documentation to support your claim (if applicable):

• What was purchased? • When will you supposed to receive the service? • Did you cancel? If yes, when? • What was the reason for cancellation?

Please respond to this email with answers to the questions listed above no later than 10 business days from the date of this letter to help expedite the investigation. If we do not receive this information from you, we will complete our investigation with the information we have available to us.

We will complete our investigation as quickly as possible, but no later than 2023-08-15. Please be advised that a merchant can take up to 30 days to issue a refund to your account. We will communicate the results of our investigation to you by email within three business days of completion.

Thank you for your patience as we investigate your claim.

Thanks,

Chime Dispute Team

Dispute ID: 10031275 DND: 2023-05-07 Reg E - Transaction Was Cancelled Case Decision: Approved

Overall Investigation: CH claimed Transaction Was Cancelled against Potterybarnkids.com for $475.21. No Claim Cancellation. Received full merchant credit with transaction admin ID 9469330439 for $475.21 settled on 2023-05-10. Therefore error found. Final Letter sent with ZD # 67826220. Case Closed Internal Note: Unable to change DND

Prod Day 1; 23-May-2023 (below)

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Dispute ID: 9898882 DND: 2023-05-07 Reg E - Paid for Goods/Services By Other Means Case Decision: Chargeback Initiated ROL Case Number: 2329126889

Overall Investigation: CH claimed Paid for Goods/Services By Other Means against Verizon for $119.41. No merchant credit. No claim cancellation. Unable to create CB in Inspector. Filed CB manually in Visa ROL Case Number 2329126889. Case ongoing.

Dispute ID: 10069581 DND: 2023-05-14 Non Reg E - Goods/Services Not As Described Case Decision: Deny ROL Case Number: 5267775197

Overall Investigation: CH claimed Goods/Services Not As Described for $38.42. Against Microsoft. No Merchant Credit. No claim cancellation. Chargeback Initiated with ROL Case Number 5267775197. Consumer Dispute - Declined by Acq. As per evidence. Customer purchased The Elder Scrolls Online Upgrade: Necrom on 2023-05-08 from their Xbox console. The item purchased was immediately electronically delivered to the customer while playing The Elder Scrolls Online: Tamriel Unlimited. The customer has continued playing this game on this Xbox console and last played on 2023-05-15. Terms and Conditions are clearly displayed on our Check-out page; acknowledgment of the policy is recorded via a 'click to accept' method. Therefore no error found, Final Letter sent with ZD #: 68036740, Case Closed.

Dispute ID: 9765516 DND: 2023-04-11 Reg E - Transaction Was Cancelled Dispute type: Transaction was cancelled Case Decision: Approved VROL #: 5259142793

Investigation: CH is claiming for Transaction Was Cancelled amounting to $35.97 against Spectrum. No merchant credit. No claim cancellation. Chargeback won, Consumer Dispute - Accepted by Acq. Error Found. Final letter send with ZD #: 68053548, Case Closed.

Dispute ID: 9873998 DND: 2023-04-25 Reg E - Transaction Was Cancelled Case Decision: Approved VROL Case #: 5259107642

Overall Investigation: CH claimed Transaction was Cancelled amounting to $96.29 against Apple. No merchant credit. No claim cancellation. Chargeback won, Consumer Dispute - Accepted by Acq. Error Found. Final letter send with ZD #: 68054595, Case Closed

Dispute ID: 9916166 DND: 2023-04-24 Non Reg E - Goods/Services Not As Described Case Decision: Pre-Arb Initiated VROL #: 5267552319

CH claimed Goods/Services Not As Described for $104.94 against 2 Cocom*Fl Studio / lma. No merchant credit. No claim cancellation. Pre-Arb Initiated. Merchant provided uncompelling evidence since they did not specify the reason why the charge is valid and terms and condition provided. Case On-going.

Dispute ID: 10220609 DND: 2023-05-22 Reg E - Duplicate Charge Case Decision: Chargeback Initiated by other Analyst VROL #: 2328308970

Overall Investigation: CH claimed Duplicate Charge for $43.30 against Champs Sports. No Merchant Credit. No Claim Cancellation. Chargeback Initiated by other Analyst with ROL Case Number 2328308970. PVC Issued on 2023-05-24 with ZD Number 68093467. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

DC: 44941 OR: 4945

Dispute ID: 10220614 DND: 2023-05-22 Non Reg E - Non-Receipt of Goods or Services Case Decision: Requested Additional Information ZD Number: 68095627

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $94.26 against Crafty Crab Cajun Seaf. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68095627.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Dispute ID: 10220611 DND: 2023-05-22 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated VROL #: 2329927270

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $76.00 against Cricket Wireless. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2329927270. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Dispute ID: 9977405 DND: 2023-04-30 Reg E - Paid for Goods/Services By Other Means Case Decision: Approved VROL#: 5267953888

Overall Investigation:

CH is claiming 1 Paid for Goods/Services By Other Means amounting $31.15 against Chili's. No Claim Cancellation. No Merchant Credit‬. Chargeback Initiated with VROL#5267953888. Consumer Dispute - Accepted by Acq on 2023-05-23. CB Won therefore error found. Final letter sent with ZD # 68112628. Case Closed.

May 26, 2023

10196920 - Requested Additional Information 10195149 - Need to wait 15 calendar days due to VCR 10189129 - Need to wait 15 calendar days due to VCR 10188149 - Requested Additional Information 10179014 - Requested Additional Information 10169068 - Chargeback Initiated / Issued PVC 10093640 - Chargeback Initiated / Issued PVC 10077425 - Requested Additional Information 9902367 - Chargeback Initiated / Issued PVC 9848697

Dispute ID: 10196920 DND: 2023-05-24 Non Reg E - Non-Receipt of Goods or Services Case Decision: Requested Additional Information

Overall Investigation: CH claimed Transaction Was Cancelled for $31.15 against Lone Star Riverboat. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68222958. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Sent Additional Information in the correct email , Updated email in ZD, verification needed.

Dispute ID: 10195149 DND: 2023-05-24 Reg E - Transaction Was Cancelled Case Decision: Need to wait 15 calendar days due to VCR

Overall Investigation: CH claimed Transaction Was Cancelled for $30.99 against Betterme. No Merchant Credit. No Claim Cancellation. Need to wait 15 calendar days from 2023-05-20 date due to VCR. PVC Issued on 2023-05-26 with ZD Number 68227218. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Dispute ID: 10189129 DND: 2023-05-24 Reg E - Transaction Was Cancelled Case Decision: Need to wait 15 calendar days due to VCR

Overall Investigation: CH claimed Transaction Was Cancelled for $31.79 against Apple. No Merchant Credit. No Claim Cancellation. Need to wait 15 calendar days from 2023-05-16 date due to VCR. PVC Issued on 2023-05-26 with ZD Number 68229541. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Dispute ID: 10188149 DND: 2023-05-26 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 68233052

Overall Investigation: CH claimed Goods/Services Not As Described for $30.99 against Betterme. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68233052. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

• Date merchandise or service was received? • Did you return the item? If yes, when? • Provide details of what was ordered and not as described: • Were there any attempts of resolving with the merchant? • Did you cancel the services? If yes, when? • What was the reason for cancellation?

Dispute ID: 10179014 DND: 2023-05-24 Reg E - Paid for Goods/Services By Other Means Case Decision: Requested Additional Information ZD Number: 68242840

Overall Investigation: CH claimed Paid for Goods/Services By Other Means for $30.82 against Walmart. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68242840. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Dispute ID: 10169068 DND: 2023-05-25 Reg E - Transaction Was Cancelled Case Decision: Need to wait 15 calendar days due to VCR

Overall Investigation: CH claimed Transaction Was Cancelled for $31.79 against Apple. No Merchant Credit. No Claim Cancellation. Need to wait 15 calendar days from 2023-05-05 date due to VCR. PVC Issued on 2023-05-26 with ZD Number 68245523. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

ERRATUM

Dispute ID: 10169068 DND: 2023-05-25 Reg E - Transaction Was Cancelled Case Decision: Chargeback Initiated ROL Case Number: 2331174007

Overall Investigation: CH claimed Transaction Was Cancelled for $31.79 against Apple. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2331174007. PVC Issued on 2023-05-26 with ZD Number 68245523. Case ongoing.

Dispute ID: 10093640 DND: 2023-05-24 Reg E - Transaction Was Cancelled Case Decision: Chargeback Initiated ROL Case Number: 2331198024

Overall Investigation: CH claimed Transaction Was Cancelled for $30.66 against Onlyfans.com*A. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2331198024 . PVC Issued on 2023-05-26 with ZD Number 68250018. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Dispute ID: 10077425 DND: 2023-05-24 Reg E - Credit Not Posted Case Decision: Requested Additional Information ZD Number: 68253650

Overall Investigation: CH claimed Credit Not Posted for $30.57 against Dd Doordash Chinawok. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68253650. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Dispute ID: 9902367 DND: 2023-05-24 Reg E - Transaction Was Cancelled Case Decision: Chargeback Initiated ROL Case Number: 2331210963

Overall Investigation: CH claimed Transaction Was Cancelled for $31.68 against Kate Spade. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2331210963. PVC Issued on 2023-05-26 with ZD Number 68254596. Case ongoing.

(Internal note: Unable to transition CB in Inspector due to error in CB tab.)

Internal note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 9848697 DND: 2023-05-25 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2331418327

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $31.19 against Uber Eats. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2331418327. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND. Unable to transition CB in Inspector due to error in CB tab.

Dispute ID: 10220609 DND: 2023-05-22 Reg E - Duplicate Charge Case Decision: Deny VROL #: 2328308970

Overall Investigation: CH claimed Duplicate Charge for $43.30 against Champs Sports. No Merchant Credit. No Claim Cancellation. Chargeback Initiated by other Analyst with ROL Case Number 2328308970. Merchant provided compelling evidence indicate This does not appear to be duplicate processing. The customer placed one order for three items of different dollar amounts. They were shipping from different locations. When this occurs, separate auths/settlements are required. The customer is claiming we charged them twice for $181.85. We only show one charge on this order for that amount. Received image shows the break down of each charges. Re-presentment shows info match on file. No error found. Final letter sent with ZD # 68286139. Case closed. PVC reversal on 2023-06-05.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

9996507 - CB Done 2023-05-11 (18 Calendar Days: 2023-05-29) 10100892 - Chargeback Initiated 10132346 - due for CB, FOR TOMORROW MAY 28, 2023

10146424 - ROL CASE 5268602784

Dispute ID: 10100892 DND: 2023-05-11 Non Reg E - Goods/Services Not As Described Case Decision: Chargeback Initiated ROL Case Number: 2331486727

Overall Investigation: CH claimed Goods/Services Not As Described for $65.00. Against Gradesfixer Com. No Merchant Credit. No claim cancellation. Chargeback Initiated with ROL Case Number 2331486727. Case Ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10146424 DND: 2023-05-16 Non Reg E - Non-Receipt of Goods or Services Case Decision: Approved VROL case#:5268602784

Overall Investigation: CH is claiming for Non-Receipt of Goods or Services amounting to $52.23 against Autozone. Merchant provided compelling evidence indicate they process a credit with the account of the CH. Received full merchant credit that settled on 2023-05-16 with the total amount of $52.23 with admin ID: 97258493600.Therefore Error found. Final Letter sent with ZD # 68295945. Case Closed

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 9900770 DND: 2023-05-24 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Numbers: 2331494824 & 2331500316

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $90.51 against Apple. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Numbers 2331494824 & 2331500316.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND. Unable to transition CB in Inspector due to error in CB tab.

63.90 - 2331494824 26.61 - 2331500316

Dispute ID: 10132346 DND: 2023-05-14 Non Reg E - Goods/Services Not As Described Case Decision: Chargeback Initiated VROL Number: 2331504339

Overall Investigation: CH claimed Goods/Services Not As Described for $34.00 against Doordash. No Merchant Credit. No claim cancellation. Chargeback Initiated with VROL Number 2331504339. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10085646 DND: 2023-05-10 Reg E - Duplicate Charge Case Decision: Approved VROL Case #: 5266083462

Overall Investigation: CH claimed Duplicate Charge for $100.00 against Draftkings. No Merchant Credit. No claim cancellation. Chargeback won - Processing Error Dispute - Accepted by Acq. VROL #5266083462 . Error found. Sent ZD # 68322915. Case Closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

May 28, 2023

10263981 - Chargeback Initiated 10263989 - Chargeback Initiated 10264005 - Requested Additional Information 10264015 - Requested Additional Information 10264019

Dispute ID: 10263981 DND: 2023-05-26 Reg E - Duplicate Charge Case Decision: Chargeback Initiated ROL Case Number: 2331642500

Overall Investigation: CH claimed Duplicate Charge for $117.75 against Teco Peoples Gas. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2331642500. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10263989 DND: 2023-05-26 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2331637330

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $106.00 against Twiztid. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2331637330. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10264005 DND: 2023-05-26 Non Reg E - Merchandise Was Returned Case Decision: Requested Additional Information ZD Number: 68328749

Overall Investigation: CH claimed Merchandise Was Returned for $95.15 against Burlington Stores. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68328749. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

• Reason of return: • Return method: • Tracking number (if applicable):

Dispute ID: 10264015 DND: 2023-05-26 Reg E - Transaction Was Cancelled Case Decision: Requested Additional Information ZD Number: 68332671

Overall Investigation: CH claimed Transaction Was Cancelled for $35.00 against Apple Cash. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68332671.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

• What was purchased? • When will you supposed to receive the service? • What was the reason for cancellation?

Dispute ID: 10264019 DND: 2023-05-26 Reg E - Credit Not Posted Case Decision: Requested Additional Information ZD Number: 68336129

Overall Investigation: CH claimed Transaction Was Cancelled for $54.49 against T Mobile. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68336129. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Date: May 29, 2023

Dispute ID: 10220614. DND: 2023-05-22. Recategorized claim to Transaction was Cancelled based on CH's statement in ZD: # 68095627. "Cancelled same day because my food wasn’t available". Case escalated.

2023-05-22 Visa Settlement

ERRATUM:

Dispute ID: 10220614 DND: 2023-05-22 Reg E - Transaction Was Cancelled Case Decision: Chargeback Initiated ROL Case Number: 2331866582

Overall Investigation: CH claimed Transaction Was Cancelled for $94.26 against Crafty Crab Cajun Seaf. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case #: 2331866582. Issued PVC On 2023-05-29 with ZD # 68361561. Case Ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10276077 DND: 2023-05-27 Non Reg E - Merchandise Was Returned Case Decision: Requested Additional Information ZD Number: 68364651

Overall Investigation: CH claimed Merchandise Was Returned for $489.56 against Cash App*Jovon Ross. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD # 68364651. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10276063 DND: 2023-05-27 Reg E - Transaction Was Cancelled Case Decision: Requested Additional Information ZD Number: 68365858

Overall Investigation: CH claimed Transaction Was Cancelled for $300.00 against Trace Digital Solutions. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD # 68365858. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10276087 DND: 2023-05-27 Non Reg E - Non-Receipt of Goods or Services Case Decision: Deny-Closed ROL Case Number: NA

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $83.21 against Rh Rh Cdosse Com. No Merchant Credit. No Claim Cancellation. Claim is a past time frame claim. Not eligible for PVC and Chargeback. No Error found. Sent final letter with ZD # 68367161. Case closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Internal Note: Unable to posted the notation in Galileo as part of the documentation process since it is Stride Account due to the system error.

Dispute ID: 10276092 DND: 2023-05-27 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2331930524

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $154.48 against Crypto.com. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2331930524. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Internal Note: Unable to posted the notation in Galileo as part of the documentation process since it is Stride Account due to the system error.

Dispute ID: 10276091 DND: 2023-05-27 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 68372932

Overall Investigation: CH claimed Goods/Services Not As Described for $400.00 against Westpoint Jewelry Corp. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68372932. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Internal Note: Unable to post the notation in Galileo as part of the documentation process since it is Stride Account due to the system error.

Dispute ID: 10274601 DND: 2023-05-27 Non Reg E - Merchandise Was Returned Case Decision: Requested Additional Information ZD Number: 68374697

Overall Investigation: CH claimed Merchandise Was Returned for $76.41 against Walmart Super Center. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68374697. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10261268 DND: 2023-05-27 Reg E - Incorrect Amount Charged Case Decision: Approved-Closed

Overall Investigation: CH claimed Transaction Was Cancelled for $55.00 against First District Resa. No Merchant Credit. No Claim Cancellation. PVC Issued on 2023-05-29 with ZD Number 68375719. No CB Rights. Transaction is below CB threshold. Amount supposed to be charge is $40.00 while the dispute amount is $55.00. Therefore approved as error found. Case closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10279031 DND: 2023-05-27 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 68380265

Overall Investigation: CH claimed Goods/Services Not As Described for $36.78 against Google. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68380265. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10101526 DND: 2023-05-11 Non Reg E - Non-Receipt of Goods or Services Case Decision: Approved

Overall Investigation: CH claimed Non Reg E - Non-Receipt of Goods or Services for $290.24. Against DSW. No Claim Cancellation. Received full merchant credit with Transaction Admin ID 97299698727 for $290.24 settled on 2023-05-25. Therefore error found. Final Letter sent with ZD # 68407426. Case Closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10270296 DND: 2023-05-28 Reg E - Incorrect Amount Charged Case Decision: Chargeback Initiated ROL Case Number: 2332304090

Overall Investigation: CH claimed Incorrect Amount Charged for $30.54 against Apple. No Merchant Credit. No Claim Cancellation. Amount supposed to be charge is $2.99 while the dispute amount is $30.54. Remaining balance is $27.55. Chargeback Initiated with ROL Case Number 2332304090. PVC Issued on 2023-05-30 with ZD Number 68410898. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10287034 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services Case Decision: Requested Additional Information ZD Number: 68415681

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $250.00 against Cash App Justin Bla. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68415681. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

What was the expected receipt date and time? Provide details of what was ordered and not as described: Did you cancel the services? If yes, what was the reason:

Dispute ID: 10270380 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2332346796

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $52.00 against Cash App*Zo Dinero. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2332346796. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10113745 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services Case Decision: Requested Additional Information ZD Number: 68425988

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $122.93 against Super 8 Motel. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68425988 . Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

When did you cancel? Cancellation reason: Was a cancellation policy provided?

Dispute ID: 10288226 DND: 2023-05-28 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 68427898

Overall Investigation: CH claimed Goods/Services Not As Described for $49.99 against Tagged/Hi5 Ifwe Inc. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68427898. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Date merchandise or service was received? Provide details of what was ordered and not as described: Were there any attempts of resolving with the merchant? Did you cancel the services? If yes, what was the reason: Type of service that was cancelled: Described what was purchased? When did you cancel? Was a cancellation policy provided?

Dispute ID: 10288399 DND: 2023-05-28 Reg E - Paid for Goods/Services By Other Means Case Decision: Requested Additional Information ZD Number: 68429910

Overall Investigation: CH claimed Paid for Goods/Services By Other Means for $48.75 against Corner Pantry. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68429910. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Is the other transaction for the same merchant and on a different Visa Card owned by you? Yes or No. Is the other transaction paid by other means? Send a copy of the receipt showing the other payment method used.

Dispute ID: 10288635 DND: 2023-05-28 Reg E - Credit Not Posted Case Decision: Requested Additional Information ZD Number: 68433968

Overall Investigation: CH claimed Credit Not Posted for $38.24 against Doordash. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68433968. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Date the refund/credit was supposed to arrive. Amount of the refund/credit: Merchant name: Is there a refund confirmation number available? If so, what is it? Proof of promised refund such as credit voucher or refund acknowledgement.

• Date merchandise/service was received: • Provide details of what was ordered and not as described: • Did the cardholder attempts to resolved • Date cardholder returned the merchandise: • Date merchant received the returned merchandise:

Dispute ID: 10289564 DND: 2023-05-28 Non Reg E - Merchandise Was Returned Case Decision: Requested Additional Information ZD Number: 68436842

Overall Investigation: CH claimed Merchandise Was Returned for $53.09 against Albertsons. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68436842. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

What was purchased? Described what was purchased? Expected shipment date: Have you attempted to resolve with merchant? Did you received the item? Did you return the item? Reason of return: Date merchant received the item? Return method: Tracking number (if applicable): Did you cancel? Was a cancellation policy provided?

Dispute ID: 10267655 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2332511200

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $40.00 against Cash App*Blackyvon. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2332511200.
Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Internal Note: Unable to post the notation in Galileo as part of the documentation process since it is Stride Account due to the system error.

Dispute ID: 10289959 DND: 2023-05-29 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2332511450

Overall Investigation: CH claimed Transaction Was Cancelled for $87.30 against Orlando Carnival. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2332511450. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Internal Note: Unable to post the notation in Galileo as part of the documentation process since it is Stride Account due to the system error.

Dispute ID: 10073822 DND: 2023-05-09 Non Reg E - Non-Receipt of Goods or Services Case Decision: Approved VROL Case #: 5265393779

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $119.90 against Hibbett Sports. No Merchant Credit. No claim cancellation. Consumer Dispute - Accepted by Acq on 2023-05-28. CB Won. Therefore, error found. Final letter sent via Zendesk ticket #68443494. Case closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10140931 DND: 2023-05-15 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated VROL Case #: 2332832790

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $39.00. Sp Fiji Showers. No Merchant Credit. No claim cancellation. Chargeback Initiated with ROL Case Number 2332832790. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10220611 DND: 2023-05-22 Non Reg E - Non-Receipt of Goods or Services Case Decision: Deny VROL #: 2329927270

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $76.00 against Cricket Wireless. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-05-28. Consumer Dispute - Declined by Acq. As per Representment, Merchant indicates "You are responsible for all charges until your account is cancelled. You may also request that we transfer (port). You will not receive a refund or credit for the unused option of your account balance if you decide to cancel service before your monthly service period ends. Charges: you are responsible for paying all charges for services provided under this agreement, including charges made by any person you permit to have direct or indirect access to your device even if you did not authorize it use". Transaction Receipt: The "Transaction Receipt" confirms the sale and clearly shows the transaction details. The cardholder made a purchase for $76.00 using a Visa Card on 2023-05-18 with the last four digits matching with the record. Service Received and Charges is valid. Therefore Deny the Claim as no error found. Final Letter send with ZD # 68478958. Case Closed.

ERRATUM

Dispute ID: 9902367 DND: 2023-05-24 Reg E - Transaction Was Cancelled Case Decision: Deny / Closed ROL Case Number: 2331210963

Overall Investigation: CH claimed Transaction Was Cancelled for $31.68 against Kate Spade. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-05-29. Consumer Dispute - Declined by Acq.The last four digits matching with the record. As per the representment of the Merchant. "Per UPS tracking # 1ZEW3567YN67508362 and USPS tracking #92748904852022571052842826 the package containing the order delivered on 2023-04-25 at 4:39pm to the address the customer designated for shipping at the time of order entry. The shipping address matches the customer’s verified billing address. The package was not rejected at time of delivery and as of today’s date, no portion of the order has been returned. The customer contacted us to state the incorrect shipping address was entered for this order. As the package was successfully picked up from the post office, we are not able to assist with this order. A copy of the order & proof of delivery is attached" merchandise received and charges is valid. Therefore Deny the Claim as no error found. Final Letter send with ZD # 68483789. Case Closed.

Dispute ID: 10276092 DND: 2023-05-27 Non Reg E - Non-Receipt of Goods or Services Case Decision: Deny / Closed ROL Case Number: 2331930524

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $154.48 against Crypto.com. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-05-31. Consumer Dispute - Declined by Acq. As per Representment, Merchant indicates "The disputed crypto purchase has been successfully credited to the user's crypto wallet as visible from the crypto wallet transaction history. The disputed crypto purchase has been immediately utilized by the user via a crypto withdrawal to an external wallet. Crypto.com is a quasi-cash merchant, all crypto purchases are instantly credited to the user's crypto wallet as per the terms of sale of Crypto.com. The cardholder has explicitly accepted the Terms and Conditions, a mandatory requirement to use the Crypto.com App Services. The cardholder has utilized the purchased cryptocurrency, along with other purchases by initiating a crypto withdrawal to an external wallet. The cardholder received the Digital merchandise as per attached evidence and URL-link provided by the Merchant. Digital Merchandise received and charges is valid. Therefore Deny the Claim as no error found. Final Letter send with ZD # 68487582. Case Closed.

Internal Note: Unable to post the notation in Galileo as part of the documentation procedure. The said Account is Stride. System error.

Dispute ID: 10300952 DND: 2023-05-30 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2333065547

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $359.92 against Sp Rawgear. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2333065547 . Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10254821 DND: 2023-05-30 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2333065934

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $43.01 against Doordash. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2333065934. Case ongoing

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10137122 DND: 2023-05-24 Reg E - Transaction Was Cancelled Case Decision: Requested Additional Information ZD Number: 68500073

Overall Investigation: CH claimed Transaction Was Cancelled for $87.51 against Sixflags Gad Jacksonnj. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68500073. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Type of service that was cancelled: Described what was purchased? Did you cancel? When did you cancel? Cancellation reason: Was a cancellation policy provided?

Dispute ID: 10301254 DND: 2023-05-30 Reg E - Paid for Goods/Services By Other Means Case Decision: Requested Additional Information ZD Number: 68501910

Overall Investigation: CH claimed Paid for Goods/Services By Other Means for $109.99 against Microsoft. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68501910. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Send a copy of the receipt showing the other payment method used.

Dispute ID: 10301859 DND: 2023-05-30 Reg E - Transaction Was Cancelled Case Decision: Requested Additional Information ZD Number: 68504494

Overall Investigation: CH claimed Transaction Was Cancelled for $80.98 against Abc Crunch Fitness. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68504494. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10264468 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services Case Decision: Deny-Closed

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $10.00 against GameStop. No Merchant Credit. No Claim Cancellation. No CB Rights. Transactions are below CB threshold. No recovery options available. CH needs to settle this issue first with the merchant. No error found. Case Closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10301957 DND: 2023-05-30 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2333189070

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $287.39 against Shein Com. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2333189070 . Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10286620 DND: 2023-05-28 Reg E - Credit Not Posted Case Decision: Requested Additional Information ZD Number: 68511357

Overall Investigation: CH claimed Credit Not Posted for $56.48 against Walmart. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68511357. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Proof of promised refund such as credit voucher or refund acknowledgement. Provide detailed description of what was purchased? What was the expected receipt date and time? Did you attempt to resolve the dispute with the merchant? Was the merchandise delivered to the wrong location?

Dispute ID: 10153336 DND: 2023-05-16 Non Reg E - Goods/Services Not As Described Case Decision: Chargeback Initiated ROL Case Number: 2334679772

Overall Investigation: CH claimed Goods/Services Not As Described for $30.19 against Havana. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2334679772. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10150115 DND: 2023-05-16 Non Reg E - Goods/Services Not As Described Case Decision: Chargeback Initiated ROL Case Number: 2334682376

Overall Investigation: CH claimed Goods/Services Not As Described for $116.60 against Jd 255. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2334682376. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10165133 DND: 2023-05-17 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: NA

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $69.99 against Ap Kerdx. No Merchant Credit. No Claim Cancellation. No CB Rights. Transaction is already past time frame. No recovery options available. Processed write-off. Error found. ZD Ticket # 68681810. Case closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10162031 DND: 2023-05-17 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2334690926

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $71.16 against Google. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2334690926. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10077425 DND: 2023-05-24 Reg E - Credit Not Posted Case Decision: Issued PVC

Overall Investigation: No Merchant Credit. No Claim Cancellation. Issued PVC on 2023-06-03 in the amount of $30.57 and sent PVC Letter with ZD: 68692523. Case ongoing.

Dispute ID: 10137122 DND: 2023-05-24 Reg E - Transaction Was Cancelled Case Decision: Issued PVC

Overall Investigation: No Merchant Credit. No Claim Cancellation. Issued PVC on 2023-06-03 in the amount of $87.51 and sent PVC Letter with ZD: 68693454. Case ongoing.

Dispute ID: 10179014 DND: 2023-05-24 Reg E - Paid for Goods/Services By Other Means Case Decision: Issued PVC

Overall Investigation: No Merchant Credit. No Claim Cancellation. Issued PVC on 2023-06-03 in the amount of $30.82 and sent PVC Letter with ZD: 68693808. Case ongoing.

Dispute ID: 10336239 DND: 2023-06-01 Reg E - Credit Not Posted Case Decision: Requested Additional Information ZD Number: 68695078

Overall Investigation: CH claimed Credit Not Posted for $200.00 against Cash AppSmoressAd. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68695078. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

ERRATUM

Dispute ID: 9996627 DND: 2023-05-02 Non Reg E - Non-Receipt of Goods or Services Case Decision : Deny VROL Case #: 5269153162

Overall Investigation : CH is claiming (1) Non-Receipt of Goods or Services amounting to $188.40 against City Gear. No merchant credit and no claim cancellation. CB Lost - Consumer Dispute - Declined by Acq. on 06/02/23 . Merchant was able to provide compelling evidence. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant was able to provide receipt and breakdown of the transaction. Merchant stated that this was an in-store transaction and CH left the store with their merchandise. CH information matched on file. Therefore, no error found. Final Letter sent with ZD # 68696793. Case Closed.

ERRATUM

Dispute ID: 10239010 DND: 2023-05-24 Non Reg E - Non-Receipt of Goods or Services Case Decision : Deny VROL Case# : 2331500222

Initial Investigation : CH is claiming (1) Non-Receipt of Goods or Services amounting to $485.35 against Walmart. No merchant credit and no claim cancellation. CB Lost - Consumer Dispute - Declined by Acq. on 06/01/23 . Merchant was able to provide compelling evidence. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant was able to provide receipt and breakdown of the transaction. It shows that this was an in-store transaction and the card was present at the time of purchased. CH information matched on file. Therefore, no error found. Final Letter sent with ZD # 68698312. Case Closed.

10239010 - 2331500222 06/01/23 - Consumer Dispute - Declined by Acq

Check Real Time Auth

Dispute ID: 10336541 DND: 2023-06-01 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 68699431

Overall Investigation: CH claimed Goods/Services Not As Described for $42.75 against Movietavern Centrlprk B. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68699431. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Date merchandise or service was received? Provide details of what was ordered and not as described: Were there any attempts of resolving with the merchant? Did you cancel the services? If yes, what was the reason:

June 4, 2023 - Below

Dispute ID: 10189129 DND: 2023-05-24 Reg E - Transaction Was Cancelled Case Decision: Chargeback Initiated ROL Case Number: 2334862558

Overall Investigation: CH claimed Transaction Was Cancelled for $31.79 against Apple. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with VROL Number 2334862558. Case ongoing.

Dispute ID: 10085530 DND: 2023-05-10 Non Reg E - Non-Receipt of Goods or Services Case Decision: Deny VROL Case #: 5266127959

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $226.01. Us Serviceanimals. No Merchant Credit. No claim cancellation. CB Lost - Consumer Dispute - Declined by Acq on 05/31/23. Merchant was able to provide compelling evidence. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant provided Terms and Condition with CH signature. CH information matched on file. Therefore, no error found. Final Letter sent with ZD # 68722476. Case Closed.

05/31/23 11:30 AM Consumer Dispute - Declined by Acq

Dispute ID: 10263989 DND: 2023-05-26 Non Reg E - Non-Receipt of Goods or Services Case Decision: Deny ROL Case Number: 2331637330

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $106.00 against Twiztid. No Merchant Credit. No Claim Cancellation. Merchant was able to provide compelling evidence. As per checking, CH was provided a "Health Check" Flag during selecting event. During Purchasing - CH agreed to 2 different pop ups notifying them of the vaccination or test requirement.CH agreed to the terms and conditions of the merchant upon settling. CH information matched on file. Therefore, no error found. Final Letter sent with ZD # 68724422. Case Closed.

05/31/23 - Consumer Dispute - Declined by Acq Case Closed.

ERRATUM

Dispute ID: 9980854 DND: 2023-05-02 Reg E - Transaction Was Cancelled Case Decision : Approved VROL#: 5262486430

Overall Investigation: CH is claiming Transaction Was Cancelled amounting to $62.98 against Spoiledchild Inc. No merchant credit. No claim cancellation. Chargeback Initiated with VROL Number 5262486430. However Timeframe Expired on 06/03/23. 100% Acq Liability, CB won. Therefore Error found. Final letter sent with ZD # 68726140. Case closed.

Dispute ID: 10349227 DND: 2023-06-02 Reg E - Paid for Goods/Services By Other Means Case Decision: Requested Additional Information ZD Number: 68730447

Overall Investigation: CH Paid for Goods/Services By Other Means for $200.00 against Aci Exeter Finance Pmt. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68730447. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Is the other transaction paid by other means? Send a copy of the receipt showing the other payment method used.

Dispute ID: 10349358 DND: 2023-06-02 Non Reg E - Merchandise Was Returned Case Decision: Approved ROL Case Number: NA

Overall Investigation: CH claimed Merchandise Was Returned for $43.43 against PlayStation. No Claim Cancellation. Received full merchant credit with Transaction Admin ID 94535113925 for $43.43 settled on 2023-06-03. Therefore Error Found. Final Letter sent with ZD # 68731522. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10349496 DND: 2023-06-02 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2334911150

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $160.30 against Rockwood Resort. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2334911150. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10263574 DND: 2023-06-01 Non Reg E - Merchandise Was Returned Case Decision: Requested Additional Information ZD Number: 68734086

Overall Investigation: CH claimed Merchandise Was Returned for $65.01 against Breeze Rite In Liquor. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68734086. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10330575 DND: 2023-06-01 Non Reg E - Merchandise Was Returned Case Decision: Requested Additional Information ZD Number: 68739244

Overall Investigation: CH claimed Transaction Was Cancelled for $34.79 against Walmart. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68739244. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

• Reason of return: • Tracking number (if applicable):

Date: June 5, 2023 (Below)

Dispute ID: 10195149 DND: 2023-05-24 Reg E - Transaction Was Cancelled Case Decision: Chargeback Initiated ROL Case Number: 2335213174

Overall Investigation: CH claimed Transaction Was Cancelled for $30.99 against Betterme. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2335213174 . Case ongoing.

Internal Note: Unable to transition CB in Inspector due to error in CB tab.

Dispute ID: 10341301 DND: 2023-06-03 Non Reg E - Non-Receipt of Goods or Services Case Decision: Deny ROL Case Number: NA

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $43.32 against Eb Sip Amp Sing Ladie. No Merchant Credit. No Claim Cancellation. No CB Rights. Transactions are below CB threshold. No recovery options available. No error found.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10359712 DND: 2023-06-03 Reg E - Duplicate Charge Case Decision: Requested Additional Information ZD Number: 68771802

Overall Investigation: CH claimed Duplicate Charge for $40.00 against Adore Me Inc. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68771802. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

• Are both transactions for the same merchant and on the same card? • How much is the original transaction amount?

Dispute ID: 10359950 DND: 2023-06-03 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2335288351

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $94.00 against Boost Mobile. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2335288351. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10360767 DND: 2023-06-03 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 68780441

Overall Investigation: CH claimed oods/Services Not As Described for $66.29 against Aa Used Auto Parts LLC. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68780441. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10360167 DND: 2023-06-03 Reg E - Transaction Was Cancelled Case Decision: Requested Additional Information ROL Case Number: 68781889

Overall Investigation: CH claimed Transaction Was Cancelled for $69.90 against Rocketresume. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68781889. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

• What was purchased? • When will you supposed to receive the service? • What was the reason for cancellation?

Add Info due to No Reason for Cancellation

ASSIGNED 10368081 10360415 10359966 10360260 10366111

Dispute ID: 10368081 DND: 2023-06-04 Reg E - Incorrect Amount Charged Case Decision: Chargeback Initiated ROL Case Number: 2335385261

Overall Investigation: CH claimed Incorrect Amount Charged for $700.00 against Chase Cme. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2335385261. PVC Issued on 2023-06-05 with ZD Number 68786315. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10360415 DND: 2023-06-03 Reg E - Duplicate Charge Case Decision: Approved ROL Case Number: NA

Overall Investigation: CH claimed Duplicate Charge for $60.00 against Hot Shot. No Claim Cancellation. Received full merchant credit that settled on 2023-06-04 with the total amount of $60.00 with TXN ID: 97356843998. Final Letter sent with ZD Number 68789553. Error found. Case Closed

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10359966 DND: 2023-06-03 Reg E - Incorrect Amount Charged Case Decision: Approved ROL Case Number: NA

Overall Investigation: CH claimed Incorrect Amount Charged for $50.00 against Home Depot. No Claim Cancellation. Received merchant credit with the amount of $24.16 that settled on 2023-05-30 with TXN ID: 97324855161. Final Letter send with ZD Number 68791150. Case Closed

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10360260 DND: 2023-06-03 Reg E - Duplicate Charge Case Decision: Approved ROL Case Number: NA

Overall Investigation: CH claimed Duplicate Charge for $132.00 against Active Wireless E Holm. No Claim Cancellation. Received full merchant credit that settled on 2023-06-04 with the total amount of $132.00 with TXN ID: 92558479112. Final Letter send with ZD Number 68793565. Error found. Case Closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10366111 DND: 2023-06-04 Reg E - Transaction Was Cancelled Case Decision: Approved ROL Case Number: NA

Overall Investigation: CH claimed Transaction Was Cancelled for $51.75 against Allpaid Grosse Pointe W. No Claim Cancellation. Received full merchant credit that settled on 2023-06-04 with the total amount of $51.75 with TXN ID: 9528167587. Final Letter send with ZD Number 68794649. Error found. Case Closed.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Date: June 7, 2023 below

Dispute ID: 10301957 DND: 2023-05-30 Non Reg E - Non-Receipt of Goods or Services Case Decision: Deny ROL Case Number: 2333189070

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $287.39 against Shein Com. Received Merchant Credit of $26.20 on 2023-05-26 with Admin ID 97301832118. No Claim Cancellation. CB Lost. Consumer Dispute - Declined by Acq on 2023-06-04. Merchant able to provide evidence Tracking No. 9212490314027988990005 Delivered on 2023-05-26 (Delivered, Front Door/Porch) & Tracking No. 9212490327618030226827 delivered on 2023-05-17 (Delivered, In/At Mailbox). Tracking No. 1ZA15888YW95302969 delivered on 2023-05-24 (package was delivered by local post office). Address provided match on file. No error found. Final letter send with ZD #: 68889486, Case Closed.

Dispute ID: 10360167 DND: 2023-06-03 Reg E - Transaction Was Cancelled Case Decision: Chargeback Initiated ROL Case Number: 2336570469 & 2336592807

Overall Investigation: CH claimed Transaction Was Cancelled for $69.90 against Rocketresume. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2336570469 & 2336592807. Case ongoing.

PVC Issued on 2023-06-07 with ZD Number 68895375. Case ongoing.

Dispute ID: 10267655 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services Case Decision: Deny ROL Case Number: 2332511200

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $40.00 against Cash App*Blackyvon. No Merchant Credit. No Claim Cancellation. Merchant was able to provide compelling evidence. As per checking transaction involves P2P pmt using SQ Cash. CH fully authorized payment at time of transfer. CH fully authed pmt and received goods/services in full. CH information matched on file. CB Lost. Consumer Dispute - Declined by Acq. on 2023-06-07. Therefore, no error found. Final Letter sent with ZD # 68904413. Case Closed.

Dispute ID: 10067303 DND: 2023-05-08 Non Reg E - Non-Receipt of Goods or Services Case Decision: Approved ROL Case Number: 5264902142

Overall Investigation: CH claims Non-Receipt of Goods or Services against Temptationsworldwide for $41.99. No merchant credit and no claim cancellation. CB Won. Merchant accepted liability. Consumer Dispute - Response Accepted Full by Acq. on 2023-06-07. Therefore, Error found. Final Letter sent with ZD # 68907362. Case Closed

Dispute ID: 10239074 DND: 2023-05-24 Non Reg E - Non-Receipt of Goods or Services Case Decision: Approved / Closed ROL Case Number: NA

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $125.50 against Walmart. Previous analyst requested Additional Information via Zendesk with ZD Number 68301988, received response on 2023-05-27. No Claim Cancellation. Received full merchant credit with transaction admin ID 9798833975 for $125.50 settled on 2023-05-27. Therefore error found. Final Letter sent with ZD # 68910120. Case Closed

Internal Note: Previous analyst did not notate the Additional Information in both Inspector and Galileo upon touching the claim.

Dispute ID: 10222100 DND: 2023-05-23 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2336759872

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $69.00 against Stripe Prodige. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2336759872. Case ongoing.

Internal Note: Previous analyst was not able to touch the claim last 2023-05-24.

Due to new update, trust the DND in Inspector. Unable to edit DND.

Dispute ID: 10222138 DND: 2023-05-23 Non Reg E - Non-Receipt of Goods or Services Case Decision: Chargeback Initiated ROL Case Number: 2336768450

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $48.12 against Asl* Hellloly. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2336768450. Case ongoing.

Internal Note: Due to new update, trust the DND in Inspector. Unable to edit DND.

Internal Note: Previous analyst was not able to touch the claim last 2023-05-24.

Dispute ID: 10336202 DND: 2023-06-01 Non Reg E - Goods/Services Not As Described Case Decision: Requested Additional Information ZD Number: 68916937

Overall Investigation: CH claimed Goods/Services Not As Described for $160.00 against 2 One 5 Apartments. No Merchant Credit. No Claim Cancellation. Requested Additional Information with ZD Number 68916937. Case ongoing.

Internal Note: Previous analyst was not able to touch the claim last 2023-06-03. Due to new update, trust the DND in Inspector. Unable to edit DND.

June 10, 2023 below

ERRATUM

Dispute ID: 10093640 DND: 2023-05-24 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $30.66 against Onlyfans.com*A. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-06-08.Consumer Dispute - Declined by Acq. As per Representment, Merchant indicates "The cardholder was provided with our limited return policy which was agreed upon at the time of the transaction. If the refund policy is not followed, the customer is not eligible for a refund. By proceeding with the order, the customer authorizes the company to charge them as agreed upon.". As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69073357. Case Closed. PVC reversal on 2023-06-16.

Case Decision: Deny VROL #: 2331198024

Dispute ID: 9848697 DND: 2023-05-25 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $31.19 against Uber Eats. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-06-09. Consumer Dispute - Declined by Acq. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant provided proof of receipt showing the correct order purchased of the CH. CH was able to receive the service, delivered to the provided address. Service was rendered. CH information matched on file. Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69075348. Case Closed.

Case Decision: Deny VROL #: 2331418327

Dispute ID: 10270380 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $52.00 against Cash App*Zo Dinero. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-06-08. As per evidence, CH fully authorized the transaction and agreed to the terms and conditions of transferring of funds. CH information matched on file. Last four digits matching with the record. CB Lost. Consumer Dispute - Declined by Acq. No error found. Final Letter send with ZD # 69077524. Case Closed.

Case Decision: Deny VROL #: 2332346796

FROM JONAS

ERRATUM

Dispute ID: 10154732 DND: 2023-05-16 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claims Goods/Services Not As Described against PlayStation for $214.98. No merchant credit and no claim cancellation. Received compelling evidence on 2023-06-10. Consumer Dispute - Declined by Acq. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant indicate "During the checkout process, customers are required to select a “click-to-accept” button to fund the wallet. This action signifies that bam bam agreed to the Terms of Service and User Agreement on 2022-08-26 10:09:08, which states that all purchases are non refundable. Services have been fully rendered as described and this account remains active. All charges have been posted correctly in accordance to the customer's account and no Sony Interactive Entertainment Network America LLC Page 1 fraud has been identified. Customer is fully aware of all charges associated with their Sony PlayStation account. Based on the compelling evidence rules, this dispute is invalid. "CH information matched on file. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69080140. Case Closed.

Case Decision: Deny VROL #: 2334699579 / 2334699565

FROM JONAS

Dispute ID: 9907133 DND: 2023-04-24 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claims Non-Receipt of Goods or Services against Walmart for $609.18. No merchant credit and no claim cancellation. CB Won. Consumer Dispute - Response Timeframe Expired - 100% Acq Liability. Therefore Error Found. Final Letter Sent with ZD # 69081542. Case Closed.

Case Decision: Approved ROL Case ID: 5264994884

06/10/23 09:41 AM Consumer Dispute - Declined by Acq

Dispute ID: 10254821 DND: 2023-05-30 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $43.01 against Doordash. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-06-10. As per evidence, CH fully authorized the transaction and agreed to the terms and conditions of the Merchant upon settling. As per merchant "No Refunds. Charges paid by you for completed and delivered orders are final and non-refundable." Merchant provided an image of the delivery, providing the order was delivered to the customer and on 2023-05-25 23:40:40. CH information matched on file. CB Lost. Consumer Dispute - Declined by Acq. No error found. Final Letter send with ZD # 69089254. Case Closed.

Case Decision: Deny ROL Case ID: 2333065934

06/10/23 11:59 AM Consumer Dispute - Declined by Acq.

Dispute ID: 10095800 DND: 2023-05-14 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $300.00 against Sp Breezy Swimwear. No Merchant Credit. No claim cancellation. Received compelling evidence on 2023-06-10. As per evidence, CH fully authorized the transaction and agreed to the terms and conditions of the Merchant upon settling. As per merchant "We are not selling a physical product - this is an opportunity for aspiring models to be a part of our Breezy Bowl Swim Show in Miami, FL on July 9th. The customer voluntarily completed an application to participate in our SWIM WEEK EVENT and submitted payment to secure a spot. The customer had visibility to the no-refund policy for the deposit in multiple locations on our website and Instagram page. The customer also is fully aware that the purchase they made is NOT A PHYSICAL ITEM. The customer manually initiated their profile on our site and in the customer interactions tab - it is evident they manually clicked marketing and promotional links in SMS and email which led them to initiate checkout for the payment they are wrongfully claiming they did not do. The customer received and opened email and text campaigns regarding the show. Our refund policy is clearly stated on our website (https://breezyswimwear.com/policies/refund-policy)". Last four digits matching with the record. CB Lost. Consumer Dispute - Declined by Acq. No error found. Final Letter send with ZD # 69090658. Case Closed.

Case Decision: Deny ROL Case ID: 5267690229

10052987 - close time frame expired

06/09/23 09:37 PM Processing Error Dispute - Response Timeframe Expired - 100% Acq. Liability

ERRATUM

Dispute ID: 10052987 DND: 2023-05-07 Reg E - Incorrect Amount Charged

Overall Investigation : CH is claiming (1) Incorrect Amount Charged amounting to $63.80 against Red Hook Of Church Road. No merchant credit and no claim cancellation. CB Won. Consumer Dispute - Response Timeframe Expired - 100% Acq. Liability. Therefore Error Found. Final Letter Sent with ZD # 69092235. Case Closed.

Case Decision: Approved ROL Case ID: 5264439707

Dispute ID: 10381215 DND: 2023-06-09 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $35.05 against Abc*Planet Fitness. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2338291288. PVC Issued on 2023-06-10 with ZD Number 69095143. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2338291288 ZD Ticket Number: 69095143

June 11, 2023 below...

Dispute ID: 10424607 DND: 2023-06-10 Reg E - Duplicate Charge

Overall Investigation: CH claimed Transaction Was Cancelled for $35.00 against Melinda Dandridge Do. No Merchant Credit. No Claim Cancellation. Requested Additional Information. Case ongoing.

Case Decision: Requested Additional Information ROL Case Number: NA ZD Ticket Number: 69116772

Dispute ID: 10424793 DND: 2023-06-10 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $59.91 against Disney Plus, Myperfectresume.Com and Apple. No Merchant Credit. No Claim Cancellation. No CB Rights. Transactions are below CB threshold. No recovery options available. Processed write-off. Error found. Case Closed.

Case Decision: Approved ROL Case Number: NA ZD Ticket Number: 69117923

Dispute ID: 10425059 DND: 2023-06-10 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $2.00 against Yogadays Online. No Merchant Credit. No Claim Cancellation. No CB Rights. Transactions are below CB threshold. No recovery options available. No error found. Case closed.

Case Decision: Deny ROL Case Number: NA ZD Ticket Number: 69118758

Dispute ID: 10358690 DND: 2023-06-10 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $90.00 against Uspassport.Online. No Merchant Credit. No Claim Cancellation. Requested Additional Information. Case ongoing.

Case Decision: Requested Additional Information ROL Case Number: NA ZD Ticket Number: 69122510

Describe what was purchased? Date received or expected to receive the merchandise Attempt to resolve with merchant? Did the you cancel? Cancellation Date: Cancellation Reason: Was a cancellation policy provided?

Dispute ID: 10411369 DND: 2023-06-09 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $69.98 against Spectrum. No Merchant Credit. No Claim Cancellation. Requested Additional Information. Case ongoing.

Case Decision: Requested Additional Information ROL Case Number: NA ZD Ticket Number: 69123671

Type of service that was cancelled: Described what was purchased? Did you cancel? When did you cancel? Cancellation reason: Was a cancellation policy provided?

Dispute ID: 10425862 DND: 2023-06-10 Reg E - Incorrect Amount Charged

Overall Investigation: CH claimed Incorrect Amount Charged for $256.00 against Verizon. No Claim Cancellation. Received full merchant credit with transaction admin ID 9845737599 for $256.00 settled on 2023-06-09. Therefore error found. Final Letter sent with ZD # 69124853. Case Closed

Case Decision: Approved ROL Case Number: NA ZD Ticket Number: 69124853

06/07/23 03:26 PM Consumer Dispute - Declined by Acq

Dispute ID: 10222905 DND: 2023-05-23 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH is claiming for Non-Receipt of Goods or Services amounting to $39.17 against Pyl*Franklin Managemen. No claim cancellation. No merchant credit. Merchant indicates "We received an application for multiple tenants at one premises. Application fees are non-refundable. Stephen Stull and Bobbie John are listed as co-applicants". Service was provided as per checking. CH information matched on file (Visa Last 4). CB Lost. Consumer Dispute - Declined by Acq. No error found. Final Letter send with ZD # 69126656. Case Closed.

Case Decision: Deny ROL Case Number: 2330018752 ZD Ticket Number: 69126656

06/04/23 06:34 AM Consumer Dispute - Declined by Acq

Dispute ID: 10213370 DND: 2023-05-22 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH is claiming for Non-Receipt of Goods or Services amounting $245.00 against Apple Cash. No merchant credit. No claim cancellation. As per evidence, CH fully authorized the transaction and agreed to the terms and conditions of transferring of funds. CH information matched. Consumer Dispute - Declined by Acq. No error found. Final Letter send with ZD # 69128176. Case Closed.

Case Decision: Deny ROL Case Number: 2331656345 ZD Ticket Number: 69128176

Consumer Dispute - Declined by Acq 06/11/23 05:53 AM

Dispute ID: 10077907 DND: 2023-05-09 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claims Goods/Services Not As Described against Cash App Shadya Jac for $50.00. No merchant credit and no claim cancellation. As per evidence, CH fully authorized the transaction and agreed to the terms and conditions of transferring of funds. CH information matched. CB - Lost. Consumer Dispute - Declined by Acq. No error found. Final Letter send with ZD # 69129635. Case Closed.

Case Decision: Deny ROL Case Number: 2334719392 ZD Ticket Number: 69129635

Dispute ID: 10276063, PVC Issued with ZD # 69130165.

Dispute ID: 10301254, PVC Issued with ZD # 69130293.

Dispute ID: 10301859, PVC Issued with ZD # 69130444.

June 13, 2023 Below

Dispute ID: 10336239, PVC Issued with ZD # 69195998.

Dispute ID: 10349227, PVC Issued with ZD # 69196269.

Dispute ID: 10359712, PVC Issued with ZD # 69196543.

Dispute ID: 9815324 DND: 2023-04-23 Reg E - Transaction Was Cancelled

Overall Investigation: CH is claiming for (1) Transaction Was Cancelled amounting to $49.00 against Abc*Planet Fitness. No merchant credit. No claim cancellation. Received compelling evidence on 2023-06-05. Consumer Dispute - Declined by Acq. CH information matched on file. As per the representment of the Merchant. "Base on the terms of the contract, a cancellation request form can be completed at the facility or with a written letter sent via certified mail. To complete the cancellation request. the account must be kept current. All cancellation require a specified timeframe to discontinue billing, as outlined in the contract. All cancellation policies and terms of the sale are disclosed and reviewed with the customer prior to their signing". The members signed contract is attached and proof that the CH agreed to pay dues at regular intervals. Service received and charges is valid. Therefore Deny the Claim as no error found. Final Letter send with ZD # xxx. Case Closed.

Case Decision: Deny / Closed ROL Case Number: 5265588034 ZD Ticket Number: xxx

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Chargeback can't be initiated for this transaction." Waiting for Resolution Deadline on 2023-07-22 to close the dispute. Consumer Dispute - Declined by Acq on 2023-06-05.

06/05/23 09:55 AM Consumer Dispute - Declined by Acq.

Waiting for Resolution Deadline on 2023-07-22

Dispute ID: 9780282 DND: 2023-04-16 Reg E - Duplicate Charge

Overall Investigation: CH claims Duplicate Charge against Apple for $33.14. No merchant credit and no claim cancellation.

Case Decision: Approved / Closed ROL Case Number: 5261371508 ZD Ticket Number: xxx

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Chargeback can't be initiated for this transaction." Waiting for Resolution Deadline on 2023-07-15 to close the dispute. Processing Error Dispute - Accepted by Acq on 2023-05-28.

Dispute ID: 10195149 DND: 2023-05-24 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $30.99 against Betterme. No Merchant Credit. No Claim Cancellation.

Case Decision: Approved / Closed ROL Case Number: 2335213174 ZD Ticket Number: xxx

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Chargeback can't be initiated for this transaction." Waiting for Resolution Deadline on 2023-08-22 to close the dispute. Consumer Dispute - Response Timeframe Expired - 100% Acq Liability on 2023-06-10.

Dispute ID: 9855278 DND: 2023-04-26 Reg E - Duplicate Charge

Overall Investigation: CH is claiming for (1) Duplicate Charge amounting to $31.29 against Uber Eats. No merchant credit. No claim cancellaiton.

Case Decision: Initiated Pre-Arbitration ROL Case Number: 5259392383 ZD Ticket Number: NA

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Processing Error Dispute - Pre-Arb Response Accepted Full by Acq." Waiting for Resolution Deadline on 2023-07-25 to close the dispute. Processing Error Dispute - Pre-Arb Response Accepted Full by Acq on 2023-06-09.

Processing Error Dispute - Pre-Arb Response Accepted Full by Acq 06/09/23 09:58 PM

Dispute ID: 9707335 DND: 2023-04-26 Reg E - Transaction Was Cancelled

CH is claiming for (1) Transaction Was Cancelled amounting to $42.79 against Woodies Wash Shack. No merchant credit. No claim cancellation.

Case Decision: Initiated Chargeback ROL Case Number: 5266279833 ZD Ticket Number: NA

06/12/23 09:47 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Chargeback can't be initiated for this transaction." Waiting for Resolution Deadline on 2023-07-25 to close the dispute. Consumer Dispute - Response Timeframe Expired - 100% Acq Liability on 2023-06-12.

Dispute ID: 9858093 DND: 2023-04-24 Reg E - Transaction Was Cancelled

CH is claiming for (2) Transaction Was Cancelled amounting to $680.00 against Sp Medical Warehouse. No merchant credit. No claim cancellation.

Case Decision: Initiated Chargeback ROL Case Number: 5266312751 / 5266312804 ZD Ticket Number: NA

06/07/23 06:43 PM Consumer Dispute - Declined by Acq

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Chargeback can't be initiated for this transaction." Waiting for Resolution Deadline on 2023-07-23 to close the dispute. Consumer Dispute - Declined by Acq on 2023-06-07.

Dispute ID: 10272672 DND: 2023-05-27 Reg E - Duplicate Charge

Overall Investigation: Ch is claiming for Duplicate Charge amounting to $78.66 against UBER TRIP HELP.UBER.COM, CA US. No merchant credit. No claim cancellation. Chargeback Initiated with VROL Case # 2339123144.

Case Decision: Chargeback Initiated VROL Case #: 2339123144

06/12/23 10:36 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

ERRATUM

Dispute ID: 10077734 DND: 2023-05-09 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $48.48 against Fiery Crab. No Merchant Credit. No claim cancellation. Timeframe Expired on 2023-06-11. 100% Acq Liability, CB won. Therefore Error found. Final letter sent with ZD Number 69206116. Case closed.

Case Decision: Approved / Closed VROL #: 5266717678 ZD Ticket Number: 69206116

06/12/23 10:33 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10092232 DND: 2023-05-11 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH is claiming Non-Receipt of Goods or Services against Pizza Hut amounting to $37.05. No claim cancellation. No merchant credit. Timeframe Expired on 2023-06-11. 100% Acq Liability, CB won. Therefore Error found. Final letter sent with ZD Number 69206486. Case closed.

Case Decision: Approved / Closed VROL #: 5266691686 ZD Ticket Number: 69206486

06/11/23 10:31 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 9996507 DND: 2023-05-09 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $41.29. Against China Jade. No Merchant Credit. No claim cancellation. Timeframe Expired on 2023-06-10. 100% Acq Liability, CB won. Therefore Error found. Final letter sent with ZD Number xxx. Case closed.

Case Decision: Approved / Closed VROL #: 5266125242 ZD Ticket Number: xxx

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Chargeback can't be initiated for this transaction." Waiting for Resolution Deadline on 2023-08-07 in order to close the dispute. Consumer Dispute - Response Timeframe Expired - 100% Acq Liability on 2023-06-10.

06/09/23 09:06 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10021640 DND: 2023-05-08 Reg E - Transaction Was Cancelled

Overall Investigation: Ch is claiming for Transaction Was Cancelled amounting to $48.99 against SOUTH BEACH TANNING CO, 844-762-3826, FLUS. No No Merchant Credit. No claim cancellation. Timeframe Expired on 2023-06-08. 100% Acq Liability, CB won. PVC reversal on 2023-06-20.Therefore Error found. Final letter sent with ZD Number 69207134. Case closed

Case Decision: Approved / Closed VROL Case #: 5264334092 ZD Ticket Number: 69207134

Dispute ID: 10348540, PVC Issued with ZD # 69207385.

2336592807 06/12/23 08:52 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10360167 DND: 2023-06-03 Reg E - Transaction Was Cancelled

June 14, 2023 below

Dispute ID: 10276091 DND: 2023-05-27 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $400.00 against Westpoint Jewelry Corp. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with VROL Case # 2339736618.

Case Decision: Chargeback Initiated VROL Case #: 2339736618 ZD Ticket Number: NA

Dispute ID: 10302685, PVC Issued with ZD # 69271086.

Dispute ID: 10282514, PVC Issued with ZD # 69271264.

Dispute ID: 10321480, PVC Issued with ZD # 69271404.

Dispute ID: 10315260, PVC Issued with ZD # 69271554.

Dispute ID: 10317988, PVC Issued with ZD # 69271708.

Dispute ID: 10315536, PVC Issued with ZD # 69271845.

Dispute ID: 10318475, PVC Issued with ZD # 69271965.

Dispute ID: 10276063 DND: 2023-05-27 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $300.00 against Trace Digital Solutions. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with VROL Case # 2339756865

Case Decision: Chargeback Initiated VROL Case #: 2339756865 ZD Ticket Number: NA

Dispute ID: 10264015 DND: 2023-05-26 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $35.00 against Apple Cash. No Merchant Credit. No Claim Cancellation. PVC Issued on 2023-06-09 with ZD Number 69032243. PVC reversal on 2023-06-21. No CB Rights. Transactions are below CB threshold. No recovery options available. Processed write-off. Error found. Case Closed.

Case Decision: Approved / Close VROL Case #: 2339756865 ZD Ticket Number: NA

Dispute ID: 10303018, PVC Issued with ZD # 69275155.

Dispute ID: 10318935 PVC Issued with ZD # 69275256.

Dispute ID: 10318070 PVC Issued with ZD # 69275348.

Dispute ID: 10315893 PVC Issued with ZD # 69275418.

Dispute ID: 10305079 PVC Issued with ZD # 69275519.

Dispute ID: 10319498 PVC Issued with ZD # 69275633.

Dispute ID: 10276077 DND: 2023-05-27 Non Reg E - Merchandise Was Returned

Overall Investigation: CH claimed Merchandise Was Returned for $489.56 against Cash App*Jovon Ross. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2339807108. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2339807108 ZD Ticket Number: NA

Dispute ID: 10188149 DND: 2023-05-26 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $30.99 against Betterme. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2339823530. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2339823530 ZD Ticket Number: NA

ERRATUM

Dispute ID: 10274601 DND: 2023-05-27 Non Reg E - Merchandise Was Returned

Overall Investigation: CH claimed Merchandise Was Returned for $76.41 against Walmart Super Center. No Merchant Credit. No Claim Cancellation. Unable to proceed for Chargeback due to no Star Access. Case ongoing.

Case Decision: NA ROL Case Number: NA ZD Ticket Number: NA

ERRATUM

Dispute ID: 10196920 DND: 2023-05-24 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $31.15 against Lone Star Riverboat. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2339841509. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2339841509 ZD Ticket Number: NA

Dispute ID: 10288399 DND: 2023-05-28 Reg E - Paid for Goods/Services By Other Means

Overall Investigation: CH claimed Paid for Goods/Services By Other Means for $48.75 against Corner Pantry. No Merchant Credit. No Claim Cancellation. Additional Information Timeframe Expired. Chargeback Initiated with ROL Case Number 2339843328.Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2339843328 ZD Ticket Number: NA

ERRATUM

Dispute ID: 10264019 DND: 2023-05-26 Non Reg E - Merchandise Was Returned

Overall Investigation: CH claimed Non Reg E - Merchandise Was Returned for $54.49 against T Mobile. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2339852323. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2339852323 ZD Ticket Number: NA

June 14, 2023 below

Dispute ID: 10077425 DND: 2023-05-24 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $30.57 against Dd Doordash Chinawok. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2340360553 .Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2340360553 ZD Ticket Number: NA

Internal Note: Unable to transition CB in Inspector due to error in CB tab.

Dispute ID: 10288226 DND: 2023-05-28 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $49.99 against TTagged/Hi5 Ifwe Inc. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2340351353 .Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2340351353 ZD Ticket Number: NA

Dispute ID: 10289564 DND: 2023-05-28 Non Reg E - Merchandise Was Returned

Overall Investigation: CH claimed Merchandise Was Returned for $53.09 against Albertsons. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2340363385 . Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2340363385 ZD Ticket Number: NA

Dispute ID: 10279031 DND: 2023-05-27 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $36.78 against Google. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2340440223. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2340440223 ZD Ticket Number: NA

Dispute ID: 10287034 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $250.00 against Cash App Justin Bla. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2340443309. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2340443309 ZD Ticket Number: NA

Dispute ID: 10284262 DND: 2023-05-28 Reg E - Paid for Goods/Services By Other Means

Overall Investigation: CH is claiming (1) Paid for Goods/Services By Other Means amounting $52.00 against Prizepicks. Reg-E. No claim cancellation. No merchant credit. Chargeback Initiated with ROL Case Number 2340443438 . Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2340443438 ZD Ticket Number: NA

WORKAROUND AS 13.7

Dispute ID: 10113745 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $122.93 against Super 8 Motel. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2340504839 .Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2340504839 ZD Ticket Number: NA

Dispute ID: 10179014 DND: 2023-05-24 Reg E - Paid for Goods/Services By Other Means

Overall Investigation: CH claimed Paid for Goods/Services By Other Means for $30.82 against Walmart. No Merchant Credit. No Claim Cancellation. Unable to proceed for Chargeback due to no Star Access. Case ongoing.

Case Decision: NA ROL Case Number: NA ZD Ticket Number: NA

Dispute ID: 10264005 DND: 2023-05-26 Non Reg E - Merchandise Was Returned

Overall Investigation: CH claimed Merchandise Was Returned for $95.15 against Burlington Stores. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 2340520456 Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2340520456 ZD Ticket Number: NA

ERRATUM

Dispute ID: 10004770 DND: 2023-05-03 Reg E - Duplicate Charge

Overall Investigation: CH claims Duplicate Charge against Walgreens for $45.45. No merchant credit and no claim cancellation. Merchant accepted liability. Pre-Arb Response Accepted Full by Acq on 2023-06-12. Pre-Arb won. Therefore, Error found. Final Letter sent with ZD # 69351410. Case Closed

Case Decision: Close / Resolve ROL Case Number: 5262125215 ZD Ticket Number: NA

Processing Error Dispute - Pre-Arb Response Accepted Full by Acq

06/12/23 12:01 PM Consumer Dispute - Declined by Acq

Dispute ID: 10043326 DND: 2023-05-06 Reg E - Transaction Was Cancelled

Overall Investigation: CH claims Transaction Was Cancelled against Abc*Crunch Fitness for $85.93. No merchant credit and no claim cancellation. Consumer Dispute - Declined by Acq. As per evidence. "Base on the terms of the contract, a cancellation request form can be completed at the facility or with a written letter sent via certified mail. To complete the cancellation request, the account must be kept current. All cancellation require a specified timeframe to discontinue billing, as outlined in the contract. Customer contacted on 05/04/2023 to cancel the account. Representative cancelled the account and provided effective cancellation date as 06/22/2023, also the customer was informed that all the charges posted to account before effective cancellation date 06/22/2023 are payable, and the customer has to pay them. Freeze and cancellation rules - freezing your membership does not freeze your annual maintenance fee. Your current annual fee will still be applied on the applicable date according to the terms of your membership." Terms and Conditions are clearly displayed on the Membership Agreement. CH information matched on file. Therefore no error found, Final Letter sent with ZD #: 69352777, PVC reversal on 2023-06-23. Case Closed.

Case Decision: Deny / Closed ROL Case Number: 5270867941 ZD Ticket Number: 69352777

Dispute ID: 9756808 DND: 2023-04-09 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claiming 1 Goods/Services Not As Described amounting $47.70 against Im Pro Makeup Ny. No merchant credit. No claim cancellation. Merchant accepted liability. Pre-Arb Response Accepted Full by Acq on 2023-06-14. Pre-Arb won. Therefore, Error found. Final Letter sent with ZD # 69353130. Case Closed

Case Decision: Close / Resolve ROL Case Number: 5261818614 ZD Ticket Number: 69353130

06/14/23 09:44 AM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

June 17, 2023

ERRATUM

Dispute ID: 10301254 DND: 2023-05-30 Reg E - Paid for Goods/Services By Other Means

Overall Investigation: CH claimed Paid for Goods/Services By Other Means for $109.99 against Microsoft. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with Workaround. ROL Case Number 2341875273. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 2341875273 ZD Ticket Number: NA

Dispute ID: 10100883 DND: 2023-05-11 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $207.78. Against D&B Long Beach No Merchant Credit. No claim cancellation. Consumer Dispute - Response Timeframe Expired - 100% Acq Liability. Therefore Error Found. Final Letter Sent with ZD # 69515632. Case Closed.

Case Decision: Approved / Closed ROL Case Number: 5267769279 ZD Ticket Number: 69515632

06/15/23 08:05 PM Consumer Dispute - Response Timeframe Expired -

RECAT Dispute ID: 10100883. DND: 2023-05-11. Recategorized claim to Goods/Services Not As Described based on CH's statement in Penny: "They food was bad & cold & didn't receive enough meat on my food and the food was not all the way done & it was still pink in the middle". Case escalated.

Dispute ID: 10289959 DND: 2023-05-29 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Transaction Was Cancelled for $87.30 against Orlando Carnival. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-06-05. Consumer Dispute - Declined by Acq. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant provided proof of receipt showing the correct order purchased of the CH. CH was able to receive the service, Service was rendered. CH information matched on file. Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69516426. Case Closed.

Case Decision: Deny / Closed ROL Case Number: 2332511450 ZD Ticket Number: 69516426

06/15/23 03:54 AM Consumer Dispute - Declined by Acq

Dispute ID: 10100892 DND: 2023-05-11 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $65.00. Against Gradesfixer Com. No Merchant Credit. No claim cancellation. Received compelling evidence on 2023-06-17. Consumer Dispute - Declined by Acq. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant indicates "CH was shown the refund and cancellation policies during checkout, No Refund is Possible in the case. The order status is displayed as finished and the customer left positive feedback about the writer’s work.". Merchant provided proof of receipt showing the correct order purchased of the CH. CH was able to receive the service, Service was rendered. CH information matched on file. Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69517625. Case Closed.

Case Decision: Deny / Closed ROL Case Number: 2331486727 ZD Ticket Number: 69517625

06/17/23 05:22 PM Acquirer Consumer Dispute - Declined by Acq .

Dispute ID: 10279031 DND: 2023-05-27 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $36.78 against Google. No Merchant Credit. No Claim Cancellation. Received compelling evidence on 2023-06-16. Consumer Dispute - Declined by Acq. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant provided proof of receipt showing the correct order purchased of the CH. CH was able to receive the service, Service was rendered. CH information matched on file. Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69518113. Case Closed.

Case Decision: Deny / Closed ROL Case Number: 2340440223 ZD Ticket Number: 69518113

06/16/23 10:27 AM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 10286620 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non Reg E - Non-Receipt of Goods or Services for $56.48 against Walmart. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with Workaround. ROL Case Number 5271033658. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 5271033658 ZD Ticket Number: NA

RECAT Dispute ID: 10286620. DND: 2023-05-28. Recategorized claim to Non-Receipt of Goods or Services based on CH's statement in Penny: "mm did not receive item". Case escalated.

Dispute ID: 10304054 DND: 2023-05-30 Reg E - Incorrect Amount Charged

Overall Investigation: CH claimed Incorrect Amount Charged for $291.96 against Cox. No Merchant Credit. No Claim Cancellation. Amount supposed to be charge is $146.00 while the dispute amount is $291.96. Remaining balance is $145.96‬. Chargeback Initiated with ROL Case Number 5271033752 . Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 5271033752 ZD Ticket Number: NA

Internal Note: Previous analyst did not request Additional Information with regards to Incorrect Amount Charged.

Dispute ID: 10304054 DND: 2023-05-30 Recategorized claim to Incorrect Amount Charged based on CH's statement in Penny: "Overcharge". Case escalated.

Dispute ID: 10381391, PVC Issued with ZD # 69519443.

Dispute ID: 10382640, PVC Issued with ZD # 69519493.

Dispute ID: 10137122 DND: 2023-05-24 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $87.51 against Sixflags Gad Jacksonnj. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with ROL Case Number 5271102043. Case ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 5271102043 ZD Ticket Number: NA

Internal Note: Unable to transition CB in Inspector due to error in CB tab.

Dispute ID: 10015927 DND: 2023-05-08 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH is claiming Goods/Services Not As Described amounting $55.99 against Sbmmoff.com. No merchant credit. No claim cancellation. Received compelling evidence on 2023-06-16. Consumer Dispute - Declined by Acq. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Merchant provided Refund Policy indicates "Before any refunds are processes you musy be willing to receive support from one of our support staft via discord in order for us to help you install and cofigure the software correctly". CH was able to receive the service, Service was rendered. CH information matched on file. Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69520090. Case Closed.

Case Decision: Approved / Closed ROL Case Number: 5270854885 ZD Ticket Number: 69520090

06/16/23 10:56 PM Consumer Dispute - Declined by Acq

Dispute ID: 10064808 DND: 2023-05-08 Reg E - Transaction Was Cancelled

Overall Investigation: CH is claiming Transaction Was Cancelled amounting $3,000.00 against Auto Rama Auto Sales. No merchant credit. No claim cancellation. Received compelling evidence on 2023-06-13. Consumer Dispute - Declined by Acq. As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. As per Terms and Condition (Terms of Finance - Evidence Page 6) with Customer Signature "All Transactions are final (NO MONEY REFUNDED) and All deposits are Non-refundable. CH was able to receive the service, Service was rendered. CH information matched on file. Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69520436. PVC reversal on 2023-06-26. Case Closed.

Case Decision: Approved / Closed ROL Case Number: 2329155961 ZD Ticket Number: 69520436

06/13/23 03:54 PM Consumer Dispute - Declined by Acq

June 20, 2023 (below)

Dispute ID: 10297816 DND: 2023-05-29 Reg E - Transaction Was Cancelled

Overall Investigation: CH is claiming (1) Transaction Was Cancelled amounting $74.19 against Apple. No claim cancellation. No merchant credit. Chargeback Initiated with ROL Case Number 5271646316. Case Ongoing.

Case Decision: Chargeback Initiated ROL Case Number: 5271646316 ZD Ticket Number: NA

ERRATUM

Dispute ID: 10143317 DND: 2023-05-15 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $35.00. Against Lawdepot.com 877-509-4. No Merchant Credit. No claim cancellation. Timeframe Expired on 2023-06-15. 100% Acq Liability, CB won. Merchant has no response as of date. Therefore Error found. Final letter sent with ZD #69602693. PVC reversal on 2023-06-26. Case closed.

Case Decision: Approved / Closed ROL Case Number: 5268285423 ZD Ticket Number: 69602693

Dispute ID: 10141084 DND: 2023-05-15 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $92.10. Against Sp Fashionnova.com. No Merchant Credit. No claim cancellation. Received compelling evidence on 2023-06-12. Consumer Dispute - Declined by Acq. As per checking, There is no record of the direct complaint on the items received to the merchant. Description of the items: Womens Clothing and Accessories. CB Lost. Declined by Acq. Merchandise was delivered to CH's address on 2023-05-15 with tracking number: 1ZW6535X0277258405. CH information matched on file. Therefore, no error found. Final Letter sent with ZD # 69604489. Case Closed.

Case Decision: Deny / Closed ROL Case Number: 5269010668 ZD Ticket Number: 69604489

06/12/23 11:53 AM Consumer Dispute - Declined by Acq

Dispute ID: 10222138 DND: 2023-05-23 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $48.12 against Asl* Hellloly. No Merchant Credit. No Claim Cancellation. Chargeback won, Consumer Dispute - Accepted by Acq. Error Found. Final letter send with ZD #: 69604871. Case Closed.

Case Decision: Approved / Closed ROL Case Number: 2336768450 ZD Ticket Number: 69604871

06/08/23 09:23 AM Consumer Dispute - Accepted by Acq

Dispute ID: 9996507 DND: 2023-05-09 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH claimed Non-Receipt of Goods or Services for $41.29. Against China Jade. No Merchant Credit. No claim cancellation. Timeframe Expired on 2023-06-11. 100% Acq Liability, CB won. Therefore Error found. Final letter sent with ZD Number 69610106. Case closed.

Case Decision: Approved / Closed VROL #: 5266125242 ZD Ticket Number: 69610106

Internal Note: Manually Adjusted in Galileo.

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Chargeback can't be initiated for this transaction." Manually Adjusted in Galileo.

06/11/23 10:31 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10195149 DND: 2023-05-24 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $30.99 against Betterme. No Merchant Credit. No Claim Cancellation. Timeframe Expired on 2023-06-10. 100% Acq Liability, CB won. Therefore Error found. Final letter sent with ZD Number 69610824. Case closed. PVC reversal on 2023-06-27.

Case Decision: Approved / Closed ROL Case Number: 2335213174 ZD Ticket Number: 69610824

Internal Note: Manually Adjusted in Galileo.

Internal Note: Unable to close the dispute in Inspector due to error in CB tab "Chargeback can't be initiated for this transaction." Waiting for Resolution Deadline on 2023-08-22 to close the dispute. Consumer Dispute - Response Timeframe Expired - 100% Acq Liability on 2023-06-10.

06/10/23 08:46 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

June 21, 2023 (below)

Dispute ID: 9780282 DND: 2023-04-16 Reg E - Duplicate Charge

Overall Investigation: CH is claiming for Duplicate Charge amounting to $33.14 against Apple. No merchant credit. No claim cancellation. Chargeback won - Processing Error Dispute - Accepted by Acq. VROL #5261371508. Error found. Final letter sent with ZD Number 69663921. PVC reversal on 2023-06-27. Case Closed.

Case Decision: Approved / Closed ROL Case Number: 5261371508 ZD Ticket Number: 69663921

Internal Note: Manually Adjusted in Galileo.

05/28/23 02:21 AM Processing Error Dispute - Accepted by Acq

Dispute ID: 9815324 DND: 2023-04-23 Reg E - Transaction Was Cancelled

Overall Investigation: CH is claiming for (1) Transaction Was Cancelled amounting to $49.00 against Abc*Planet Fitness. No merchant credit. No claim cancellation. Received compelling evidence on 2023-06-05. Consumer Dispute - Declined by Acq. CH information matched on file. As per the representment of the Merchant. "Base on the terms of the contract, a cancellation request form can be completed at the facility or with a written letter sent via certified mail. To complete the cancellation request. the account must be kept current. All cancellation require a specified timeframe to discontinue billing, as outlined in the contract. All cancellation policies and terms of the sale are disclosed and reviewed with the customer prior to their signing". The members signed contract is attached and proof that the CH agreed to pay dues at regular intervals. Service received and charges is valid. Therefore Deny the Claim as no error found. Final Letter send with ZD # 69664277. Case Closed.

PVC reversal on 2023-06-27.

Case Decision: Deny / Closed ROL Case Number: 5265588034 ZD Ticket Number: 69664277

Internal Note: Manually Adjusted in Galileo.

06/05/23 08:55 AM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 10147691 DND: 2023-06-01 Non Reg E - Merchandise Was Returned

Overall Investigation: CH claimed Merchandise Was Returned against Yelp Grubhubfujimount for $40.94. No claim cancellation. No merchant credit. Received compelling evidence on 2023-06-12. Consumer Dispute - Declined by Acq. As per Representment, Merchant indicates "Grubhub only allows cancelations within 10 minutes of an order being placed because the selected restaurant needs time to preapre hot food for delivery/pick-up. Aftger 10 minutes has passed the order is unable to be canceled because the food roder is being prepared. If within the 10 minute time limit a cancelation request can be made online or via the grubhub app by following the prompts. Our records show the cardholder either did not request a cancelation or the cancellation was requested after 10 minutes from the time of order and their food was delivered/picked-up." As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling. Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69665973. Case Closed. PVC reversal on 2023-06-27.

Case Decision : Denied / Closed VROL Case # : 2334770183 ZD Ticket Number : 69665973

06/12/23 01:56 AM Consumer Dispute - Declined by Acq

Dispute ID: 9914519 DND: 2023-04-24 Reg E - Transaction Was Cancelled

Overall Investigation: CH is claiming Transaction Was Cancelled amounting to $96.25 against Probiller.com & Halsted Financial Services. No merchant credit. No claim cancellation. Transaction ID# 92390019252 and ID# 92382875320 has no CB Rights as below CB threshold. Error found for Reg E claim, No recovery options available. Write-off claim.

both Transaction ID# 92361933403 and ID# 92352091487 with ROL Case Number 5270423246, 5270423246 has response with result:

Consumer Dispute - Response Timeframe Expired - 100% Acq Liability. CB won. Therefore Error found. Final letter sent with ZD # 69666665. Case closed. PVC reversal on 2023-06-28.

Case Decision : Approved All transaction VROL Case # : 5270423029 & 5270423246 ZD Ticket Number : 69666665

5270423029 05/24/23 09:03 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

5270423246 06/20/23 08:56 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10360767 DND: 2023-06-03 Non Reg E - Goods/Services Not As Described

Overall Investigation: CH claimed Goods/Services Not As Described for $66.29 against Aa Used Auto Parts LLC. No Merchant Credit. No Claim Cancellation. Chargeback Initiated with VROL Case # 5272324010. Case ongoing.

Case Decision : Chargeback Initiated VROL Case # : 5272324010 ZD Ticket Number : NA

Dispute ID: 9983384 DND: 2023-05-01 Reg E - Transaction Was Cancelled

Overall Investigation: CH claims Transaction Was Cancelled against Moosehead Tattoo Co for $130.00. No merchant credit and no claim cancellation. CB Won. Consumer Dispute - Response Timeframe Expired - 100% Acq Liability. Therefore Error Found. Final Letter Sent with ZD # 69668772. Case Closed. PVC reversal on 2023-06-28.

Case Decision: Approved / Closed VROL Case #: 5268597734 ZD Ticket Number : 69668772

Dispute ID: 9984233 DND: 2023-05-01 Reg E - Transaction Was Cancelled

Overall Investigation: CH claims Transaction Was Cancelled against Buffalo Wild Wings for $33.59. No merchant credit and no claim cancellation. CB Won. Consumer Dispute - Response Timeframe Expired - 100% Acq Liability. Therefore Error Found. Final Letter Sent with ZD # 69668982. Case Closed. PVC reversal on 2023-06-28.

Case Decision: Approved / Closed VROL Case #: 5268568586 ZD Ticket Number : 69668982

Dispute ID: 10003357 DND: 2023-05-02 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH is claiming (1) Non-Receipt of Goods or Services amounting $344.64 against Rent A Center Ecomm. Non Reg-E. No claim cancellation. No merchant credit. CB Won. Consumer Dispute - Response Timeframe Expired - 100% Acq Liability. Therefore Error Found. Final Letter Sent with ZD # 69669221. Case Closed.

Case Decision: Approved / Closed VROL Case #: 5268513859 ZD Ticket Number : 69669221

Dispute ID: 9823915 DND: 2023-05-16 Reg E - Duplicate Charge

Overall Investigation: CH claimed Duplicate Charge for $38.52 against Clean Express. No Merchant Credit. No Claim Cancellation. CB Won. Timeframe Expired - 100% Acq Liability. Therefore Error Found. Final Letter Sent with ZD # 69669460. Case Closed. PVC reversal on 2023-06-28.

Case Decision: Approved / Closed VROL Case #: 5268985763 ZD Ticket Number : 69669460

Internal Note: Manually Adjusted in Galileo.

06/18/23 04:50 AM Processing Error Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 9473934 DND: 2023-05-02 Reg E - Transaction Was Cancelled

Overall Investigation: CH claims Transaction Was Cancelled against Donotpay for $36.00. No merchant credit and no claim cancellation. CB Won. Merchant accepted liability. Consumer Dispute - Response Accepted Full by Acq. on 2023-06-18. Therefore, Error found. Final Letter sent with ZD # 69670237. Case Closed. PVC reversal on 2023-06-28.

Case Decision: Approved / Closed VROL Case #: 5270867907 ZD Ticket Number : 69670237

06/18/23 09:23 AM Consumer Dispute - Response Accepted Full by Acq

Dispute ID: 9769768 DND: 2023-04-11 Reg E - Transaction Was Cancelled

Overall Investigation: CH is claiming for CTransaction Was Cancelled amounting to $59.95 against Ibi*Savage X Fenty. No merchant credit. No claim cancellation. Received compelling evidence on 2023-04-19 (Previous analyst was not able to close the dispute on time). Consumer Dispute - Declined by Acq. As per Representment, Merchant indicates "Once a subscription has been cancelled, we send the customer an email confirming the cancellation. CH did not cancel their membership or contact us about a cancellation prior to this charge" As per checking, CH fully authorized the transaction and agreed to the terms and conditions of the merchant upon settling (see evidence page 2 of 14). Last four digits matching with the record. CB Lost. Declined by Acq. No error found. Final Letter send with ZD # 69671733. Case Closed. PVC reversal on 2023-06-28

Case Decision: Approved / Closed VROL Case #: 2326345085 ZD Ticket Number : 69671733

Dispute ID: 10118900 DND: 2023-05-13 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: Ch is claiming for Non-Receipt of Goods or Services amounting to $30.35 against LITTLE CAESARS 0101 00, 864-255-5188, SCUS. No merchant credit. No claim cancellation. CB Won. Timeframe Expired - 100% Acq Liability. Therefore Error Found. Final Letter Sent with ZD # 69673240. Case Closed.

Case Decision: Approved / Closed VROL Case #: 5269147058 ZD Ticket Number : 69673240

06/18/23 09:39 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

June 22, 2023 (below)

Dispute ID: 9995789 DND: 2023-05-02 Reg E - Transaction Was Cancelled

Overall Investigation: CH claims Transaction Was Cancelled against Us Career Com for $89.00. No merchant credit and no claim cancellation. CB Won. Timeframe Expired - 100% Acq Liability. Therefore Error Found. Final Letter Sent with ZD # 69729255. Case Closed. PVC reversal on 2023-06-28.

Case Decision: Approved / Closed VROL Case #: 5270867885 ZD Ticket Number : 69729255

6/21/23 10:07 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

ERRATUM

Dispute ID: 9800825 DND: 2023-04-13 Non Reg E - Non-Receipt of Goods or Services

Overall Investigation: CH is claiming for Non-Receipt of Goods or Services amounting to $80.85 against Plt Us. No claim cancellation. Pre-Arb Response Accepted Full by Acq on 2023-06-15. Pre-Arb won. Therefore, Error found. Final Letter sent with ZD # 69729601. Case Closed.

Case Decision: Approved / Closed ROL Case Number: 5253300538 ZD Ticket Number: 69729601

Processing Error Dispute - Pre-Arb Response Accepted Full by Acq 06/09/23 09:58 PM

Dispute ID: 10396669, PVC Issued with ZD # 69733964.

Dispute ID: 10424607, PVC Issued with ZD # 69734048.

Dispute ID: 10411369, PVC Issued with ZD # 69734121.

Dispute ID: 10447253, PVC Issued with ZD # 69734198.

Dispute ID: 6277784 DND: 2023-04-17 Reg E - Credit Not Posted

Overall Investigation: CH is claiming for Credit not posted amounting to $50.00 against Boost Mobile. No merchant credit. No claim cancellation. No CB Rights. Transaction is already past time frame. No recovery options available. Processed write-off. Error found. Final Letter sent with ZD # 69734584. PVC reversal on 2023-06-29.

Case Decision: Approved / Closed ROL Case Number: NA ZD Ticket Number: 69734584

ERRATUM

Dispute ID: 9898882 DND: 2023-05-07 Reg E - Paid for Goods/Services By Other Means

Overall Investigation: CH claimed Paid for Goods/Services By Other Means against Verizon for $119.41. No merchant credit. No claim cancellation. Chargeback won, Consumer Dispute - Accepted by Acq on 2023-06-18. Therefore, Error found. Final Letter sent with ZD # 69735433. Case Closed. PVC reversal on 2023-06-29.

Case Decision: Approved / Closed ROL Case Number: 2329126889 ZD Ticket Number: 69735433

Internal Note: Manually Adjusted in Galileo.

06/18/23 03:17 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10169068 DND: 2023-05-25 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $31.79 against Apple. No Merchant Credit. No Claim Cancellation.Chargeback won, Consumer Dispute - Accepted by Acq on 2023-06-21. Therefore, Error found. Final Letter sent with ZD # 69735991. Case Closed. PVC reversal on 2023-06-29.

Case Decision: Approved / Closed ROL Case Number: 2331174007 ZD Ticket Number: 69735991

06/21/23 05:33 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10189129 DND: 2023-05-24 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $31.79 against Apple. No Merchant Credit. No Claim Cancellation. Chargeback won, Consumer Dispute - Accepted by Acq on 2023-06-18. Therefore, Error found. Final Letter sent with ZD # 69736411. Case Closed. PVC reversal on 2023-06-29.

Case Decision: Approved / Closed ROL Case Number: 2334862558 ZD Ticket Number: 69736411

06/18/23 09:17 PM Consumer Dispute - Accepted by Acq

Dispute ID: 10360167 DND: 2023-06-03 Reg E - Transaction Was Cancelled

Overall Investigation: CH claimed Transaction Was Cancelled for $69.90 against Rocketresume. No Merchant Credit. No Claim Cancellation. Chargeback won, Consumer Dispute - Accepted by Acq on 2023-06-19. Merchant has no response as of date. Therefore, Error found. Final Letter sent with ZD # 69737071. Case Closed. PVC reversal on 2023-06-29.

Case Decision: Approved / Closed ROL Case Number: 2336570469 & 2336592807 ZD Ticket Number: 69737071

06/19/23 08:35 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10264019 DND: 2023-05-26 Non Reg E - Merchandise Was Returned

Overall Investigation: CH claimed Non Reg E - Merchandise Was Returned for $54.49 against T Mobile. No Merchant Credit. No Claim Cancellation.
Received uncompelling evidence on 2023-06-18. Merchant failed to provide Return policy or refund policy. Pre-Arb Initiated. Case ongoing.

Case Decision: Pre-Arb Initiated ROL Case Number: 2339852323 ZD Ticket Number: NA

06/18/23 07:54 PM Consumer Dispute - Declined by Acq

June 23, 2023 (below)

ERRATUM

Dispute ID: 10276063 DND: 2023-05-27 Reg E - Transaction Was Cancelled

Decision Outcome: Approved / Closed Decision Outcome Reasoning:

06/19/23 08:36 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

PENDING WAITING FOR TIME FRAME EXPIRATION ON

Dispute ID: 10188149 DND: 2023-05-26 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved / Closed Decision Outcome Reasoning:

06/19/23 08:40 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

PENDING WAITING FOR TIME FRAME EXPIRATION ON

Dispute ID: 10284262 DND: 2023-05-28 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Approved / Closed Decision Outcome Reasoning:

06/20/23 08:51 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10137122 DND: 2023-05-24 Reg E - Transaction Was Cancelled

Decision Outcome: Denied / Closed Decision Outcome Reasoning:

06/21/23 08:24 PM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 9948251 DND: 2023-04-27 Reg E - Credit Not Posted

Decision Outcome: Denied Decision Outcome Reasoning:

Dispute ID: 10030818 DND: 2023-05-05 Non Reg E - Goods/Services Not As Described

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning:

Dispute ID: 10311361 DND: 2023-05-30 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning:

Dispute ID: 10222100 DND: 2023-05-23 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied / Closed Decision Outcome Reasoning:

06/22/23 03:56 AM Consumer Dispute - Declined by Acq

Dispute ID: 10276077 DND: 2023-05-27 Non Reg E - Merchandise Was Returned

Decision Outcome: Denied / Closed Decision Outcome Reasoning:

06/22/23 04:59 AM Consumer Dispute - Declined by Acq

Dispute ID: 10448713, PVC Issued with ZD # 69809984.

Dispute ID: 10311361, PVC Issued with ZD # 69810066.

Dispute ID: 10473346, PVC Issued with ZD # 69810191.

Dispute ID: 10382640 DND: 2023-06-06 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning:

Dispute ID: 10348540 DND: 2023-06-02 Reg E - Credit Not Posted

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning:

Dispute ID: 10149576 DND: 2023-05-16 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied / Closed Decision Outcome Reasoning:

06/19/23 09:56 PM Consumer Dispute - Declined by Acq

06/19/23 09:59 PM Consumer Dispute - Declined by Acq

Dispute ID: 10301859 DND: 2023-05-30 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning:

June 24, 2023 (below)

ERRATUM

Dispute ID: 10555212 DND: 2023-06-23 Reg E - Credit Not Posted

Decision Outcome: Requested additional information Decision Outcome Reasoning:

ERRATUM

Dispute ID: 10555561 DND: 2023-06-23 Reg E - Credit Not Posted

Decision Outcome: Requested additional information Decision Outcome Reasoning:

Dispute ID: 10555758 DND: 2023-06-23 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested additional information Decision Outcome Reasoning:

Dispute ID: 10556636 DND: 2023-06-23 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Requested additional information Decision Outcome Reasoning:

Dispute ID: 10556991 DND: 2023-06-23 Reg E - Credit Not Posted

Decision Outcome: Requested additional information Decision Outcome Reasoning:

Dispute ID: 9855278 DND: 2023-04-26 Reg E - Duplicate Charge

Decision Outcome: Approved / Closed Decision Outcome Reasoning:

Internal Note: Manually Adjusted in Galileo

Processing Error Dispute - Pre-Arb Response Accepted Full by Acq 06/09/23 09:58 PM Footnote below

Dispute ID: 9707335 DND: 2023-04-26 Reg E - Transaction Was Cancelled

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $42.79 against Woodies Wash Shack

Internal Note: Manually Adjusted in Galileo

06/12/23 09:47 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 9858093 DND: 2023-04-24 Reg E - Transaction Was Cancelled

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $860.00 against Sp Medical Warehouse

06/07/23 06:43 PM Consumer Dispute - Declined by Acq

Dispute ID: 9761265 DND: 2023-04-10 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $49.00 against Abc*Planet Fitness

Internal Note: Previous analyst failed to notate correct Vrol Case Number and failed to transition in Chargeback tab.

Dispute ID: 9732592 DND: 2023-04-14 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $66.45 against Py *Richies Managment C

06/12/23 09:47 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

June 26, 2023 (below)

Dispute ID: 10018887 DND: 2023-05-04 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $268.74 against Amazon

Internal Note: Previous analyst failed to transitioned the chargeback in Inspector properly and close the dispute on time.

05/12/23 11:36 AM Consumer Dispute - Declined by Acq

Dispute ID: 9956450 DND: 2023-05-01 Reg E - Transaction Was Cancelled

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $75.15 against Apple & Norton *Ap.

06/19/23 09:40 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10079472 DND: 2023-05-09 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $33.78 against Smoke City

6/25/23 08:38 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 9811178 DND: 2023-04-18 Reg E - Credit Not Posted

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $457.90 against Regional Acceptance

Internal Note: Manually Adjusted in Galileo

06/06/23 09:53 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 9831289 DND: 2023-04-21 Reg E - Transaction Was Cancelled

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $147.39 against Doubletree By Hilton

Internal Note: Manually Adjusted in Galileo

06/08/23 08:58 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 9879395 DND: 2023-04-23 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $31.44 against Uber Trip

06/23/23 01:24 AM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 9732569 DND: 2023-04-25 Reg E - Duplicate Charge

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $73.72 against Barberrys

Internal Note: Manually Adjusted in Galileo

06/09/23 09:07 PM Processing Error Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10208557 DND: 2023-05-21 Reg E - Incorrect Amount Charged

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $106.32 against The Commencement G

06/17/23 07:17 AM Processing Error Dispute - Accepted by Acq

Dispute ID: 10019546 DND: 2023-05-04 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $55.61 against Sp Fashionnova.com

06/20/23 11:02 AM Consumer Dispute - Declined by Acq

Dispute ID: 10270296 DND: 2023-05-28 Reg E - Incorrect Amount Charged

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $30.54 against Apple

06/25/23 04:44 AM Processing Error Dispute - Accepted by Acq

Dispute ID: 10077425 DND: 2023-05-24 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $30.57 against Dd Doordash Chinawok

06/25/23 06:02 AM Consumer Dispute - Declined by Acq

June 27, 2023 (below)

Dispute ID: 10545349 DND: 2023-06-22 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: Amounting to $67.27 against Rh Lihoby Com

Internal Note: Previous analyst failed to notate Chargeback Vrol number.

Dispute ID: 9916279 DND: 2023-04-24 Non Reg E - Merchandise Was Returned

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $129.01 against Gap

Dispute ID: 9916279. DND: 2023-04-24. Recategorized claim to Merchandise Was Returned based on CH's statement in Penny: "I returned the items and they said the amount was going to be put back into the account 7-10 business days and never did". Case escalated.

Dispute ID: 10284007 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $317.00 against Yumeway

Dispute ID: 10299194 DND: 2023-05-29 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $32.82 against Dd Doordash Hunanwok

Dispute ID: 10301951 DND: 2023-05-30 Reg E - Incorrect Amount Charged

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $76.08 against Apple

06/26/23 06:52 AM Processing Error Dispute - Accepted by Acq

from Nikko

Dispute ID: 10101730 DND: 2023-05-11 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $82.58 against Tokyo Japanese Steak Ho

10101730 - 2330956565 - Timeframe Expired -

from Nikko

Dispute ID: 10287034 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $250.00 against Cash App Justin Bla

06/25/23 05:57 AM Consumer Dispute - Declined by Acq

Dispute ID: 10264005 DND: 2023-05-26 Non Reg E - Merchandise Was Returned

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $95.15 against Burlington Stores

  1. All items must be returned within 30 days of purchase
  2. Please bring your original receipt.
  3. Merchandise must be in new condition, unused and unwashed and in its original packaging.
  4. Refund will be issued in the original form of payment.
  5. Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport or military ID) and returns after 60 days will receive a merchandise credit for the lowest selling price.

06/25/23 06:25 AM Consumer Dispute - Declined by Acq

June 28, 2023 (below)

Dispute ID: 10336541 DND: 2023-06-01 Non Reg E - Goods/Services Not As Described

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $42.75 against Movietavern Centrlprk B

Dispute ID: 10336239 DND: 2023-06-01 Reg E - Credit Not Posted

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $200.00 against Cash AppSmoressAd

Dispute ID: 10349227 DND: 2023-06-02 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $200.00 against Aci Exeter Finance Pmt

Dispute ID: 10263574 DND: 2023-06-01 Non Reg E - Merchandise Was Returned

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $65.01 against Breeze Rite In Liquor

Dispute ID: 10330575 DND: 2023-06-01 Non Reg E - Merchandise Was Returned

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $34.79 against Walmart

Dispute ID: 10470232, PVC Issued with ZD # 70089179.

Dispute ID: 10494145, PVC Issued with ZD # 70090055.

Dispute ID: 10362322 DND: 2023-06-04 Non Reg E - Goods/Services Not As Described

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $35.00 against Cc Bill.com *Only Fans

Internal Note: Previous analyst was not able to notate the chargeback details.

06/27/23 11:09 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability waiting for -1 days

Dispute ID: 10336202 DND: 2023-06-01 Non Reg E - Goods/Services Not As Described

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $160.00 against 2 One 5 Apartments

Dispute ID: 10381391 DND: 2023-06-06 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $49.95 against Ibi Shoedazzle

Dispute ID: 10469418, PVC Issued with ZD # 70092781

Dispute ID: 10507072, PVC Issued with ZD # 70092962

Dispute ID: 10396936 DND: 2023-06-07 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $54.00 against Tattoo Fiesta

Dispute ID: 10396894 DND: 2023-06-07 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $117.64 against Shein

Dispute ID: 10396669 DND: 2023-06-07 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $212.92 against Bkghotel At Booking.C

June 29, 2023 (below)

Dispute ID: 10534196, PVC Issued with ZD # 70158396

Dispute ID: 10532278, PVC Issued with ZD # 70158523

Dispute ID: 10534437, PVC Issued with ZD # 70158702

Dispute ID: 10396853 DND: 2023-06-07 Reg E - Incorrect Amount Charged

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $208.89 against Turo Inc.* Trip May 7

06/26/23 10:57 PM Processing Error Dispute - Response Accepted Full by Acq

ERRATUM

Dispute ID: 10233810 DND: 2023-05-24 Reg E - Incorrect Amount Charged

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $37.70 against Marathon Al

06/26/23 09:34 PM Processing Error Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10081130 DND: 2023-05-10 Reg E - Transaction Was Cancelled

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $103.20 against Less Co

Dispute ID: 10113745 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $122.93 against Super 8 Motel

06/27/23 05:32 AM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 9958487 DND: 2023-05-01 Reg E - Transaction Was Cancelled

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $78.19 against Scentbird and Pl Peoplelooker.com

TXN ID 94377526833

TXN ID 94379528689

Internal Note: Manually Adjusted in Galileo.

06/12/23 08:53 PM Consumer Dispute - Accepted by Acq

Dispute ID: 10381073 DND: 2023-06-06 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $46.98 against Asl Goodstoreus.

06/19/23 02:55 PM Consumer Dispute - Accepted by Acq

Dispute ID: 10545349 DND: 2023-06-22 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $67.27 against Rh Lihoby Com

06/23/23 06:07 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10323167 DND: 2023-05-31 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $95.18 against Katharinakr

06/23/23 09:16 PM Consumer Dispute - Accepted by Acq

Dispute ID: 10018798 DND: 2023-05-04 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $59.85 against Abz Boutique

Dispute ID: 10477767 DND: 2023-06-15 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $100.00 against Pm Aesthet* Precisionm

06/18/23 11:53 PM Consumer Dispute - Declined by Acq

June 29, 2023 (below)

Dispute ID: 10425865 DND: 2023-06-10 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $126.33 against T-Mobile

Dispute ID: 10323167 DND: 2023-05-31 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved / Closed Decision Outcome Reasoning: Amounting to $90.51 against Apple

Internal Note: Manually Adjusted in Galileo.

06/22/23 05:40 PM | 06/22/23 05:42 PM Consumer Dispute - Accepted by Acq

Dispute ID: 10477272 DND: 2023-06-15 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $370.53 against E Bay O

06/19/23 09:41 PM Consumer Dispute - Declined by Acq

Dispute ID: 10020877 DND: 2023-05-04 Non Reg E - Merchandise Was Returned

Decision Outcome: Pre-Arb Initiated Decision Outcome Reasoning: Amounting to $212.00 against Homes To Suites By Hilt

06/19/23 11:50 PM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 10157070 DND: 2023-05-17 Non Reg E - Merchandise Was Returned

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $260.00 against Phonehero

06/22/23 09:55 PM Consumer Dispute - Declined by Acq

Dispute ID: 10311394 DND: 2023-05-30 Reg E - Transaction Was Cancelled

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $135.97 against Frontier Ai Mfpbha

06/24/23 12:56 AM Consumer Dispute - Declined by Acq

Dispute ID: 10469462 DND: 2023-06-15 Reg E - Incorrect Amount Charged

Decision Outcome: Denied / Closed Decision Outcome Reasoning: Amounting to $57.38 against Cash App Lloyds Law

06/24/23 09:42 PM Processing Error Dispute - Declined by Acq

Dispute ID: 10613968 DND: 2023-06-29 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: Amounting to $31.07 against Publix Super Market

Dispute ID: 10618198 DND: 2023-06-29 Reg E - Incorrect Amount Charged

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: Amounting to $120.04 against Family Dollar

Dispute ID: 10378690 DND: 2023-06-29 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: Amounting to $34.45 against Domino's

Dispute ID: 10619296 DND: 2023-06-29 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: Amounting to $138.00 against Metapay*Destiny Gonzal

Dispute ID: 10619303 DND: 2023-06-29 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $127.47 against Shein

Dispute ID: 10447681 DND: 2023-06-12 Non Reg E - Goods/Services Not As Described

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $70.00 against Avi Nail Spa

July 3-4, 2023

ERRATUM

Dispute ID: 10653346 DND: 2023-07-02 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning: Amounting to $54.96 against Bob Evans

Dispute ID: 10556991, PVC Issued with ZD # 70454594.

Dispute ID: 10555561 PVC Issued with ZD # 70455867

Dispute ID: 10561869 PVC Issued with ZD # 70456066

Dispute ID: 10555212 PVC Issued with ZD # 70456343

Dispute ID: 10555212 PVC Issued with ZD # 70456343

Dispute ID: 10380945 DND: 2023-06-06 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Decision Outcome Reasoning: Amounting to $108.00 against Vzwrlss*N

Dispute ID: 10477014 DND: 2023-06-15 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Decision Outcome Reasoning: Amounting to $154.80 against Amazon

ERRATUM

Dispute ID: 10140931 DND: 2023-05-15 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Pre-arb Initiated Decision Outcome Reasoning: Amounting to $39.00 against Sp Fiji Showers

Dispute ID: 10030818 DND: 2023-05-05 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied Decision Outcome Reasoning: Amounting to $39.02 against Doordash

ERRATUM

Dispute ID: 10301254 DND: 2023-05-30 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Denied Decision Outcome Reasoning: Amounting to $109.99 against Microsoft

Dispute ID: 10300952 DND: 2023-05-30 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Decision Outcome Reasoning: Amounting to $359.92 against Sp Rawgear

Dispute ID: 10349496 DND: 2023-06-02 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Decision Outcome Reasoning: Amounting to $160.30 against Rockwood Resort

Internal Note: Closed by Jairus

Dispute ID: 10272672 DND: 2023-05-27 Reg E - Duplicate Charge

Decision Outcome: Denied Decision Outcome Reasoning: Amounting to $78.66 against Uber Trip

Dispute ID: 10396792 DND: 2023-06-07 Reg E - Duplicate Charge

Decision Outcome: Denied Decision Outcome Reasoning: Amounting to $66.32 against Holiday Inn Resort Orl

Dispute ID: 10381256 DND: 2023-06-06 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied Decision Outcome Reasoning: Amounting to $183.36 against Ic Instacart

July 4-5, 2023

Dispute ID: 10220614 DND: 2023-05-22 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

06/30/23 08:50 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10281386 DND: 2023-05-28 Reg E - Incorrect Amount Charged

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

06/30/23 09:11 PM Processing Error Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10315109 DND: 2023-05-31 Reg E - Duplicate Charge

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

06/30/23 09:11 PM Processing Error Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10162031 DND: 2023-05-17 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Chargeback Won Claim Approved following Chargeback Outcome: -Accepted by Acquirer -Error found -Final letter sent -Case close

2334690926 06/29/23 07:05 PM Consumer Dispute - Accepted by Acq

Dispute ID: 9761265 DND: 2023-04-10 Reg E - Transaction Was Cancelled

Outcome: Denied Decision Outcome Reasoning: Amount:

Claim Denied following Chargeback Outcome:

Dispute ID: 10381215 DND: 2023-06-09 Reg E - Transaction Was Cancelled

Outcome: Denied Decision Outcome Reasoning: Amount:

Claim Denied following Chargeback Outcome:

2338291288 06/30/23 02:14 PM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 10180062 DND: 2023-05-19 Reg E - Incorrect Amount Charged

Outcome: Approved Decision Outcome Reasoning: Amount:

Claim Approved following Chargeback Outcome:

Internal Note: Manually Adjusted in Galileo.

2331651860 06/18/23 01:01 AM Processing Error Dispute - Accepted by Acq

ERRATUM

Dispute ID: 10098014 DND: 2023-05-14 Reg E - Duplicate Charge

Outcome: Approved Decision Outcome Reasoning: Amount:

Claim Approved following Chargeback Outcome:

Internal Note: Manually Adjusted in Galileo

2334899129 06/19/23 09:17 PM Processing Error Dispute - Accepted by Acq

ERRATUM

Dispute ID: 10088103 DND: 2023-06-06 Reg E - Duplicate Charge

Outcome: Approved Decision Outcome Reasoning: Amount:

Claim Approved following Chargeback Outcome:

Internal Note: Manually Adjusted in Galileo

2337281107 06/27/23 11:14 AM Processing Error Dispute - Accepted by Acq

Dispute ID: 10164770 DND: 2023-05-19 Reg E - Incorrect Amount Charged

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2328166478 06/30/23 09:11 PM Processing Error Dispute - Response Timeframe Expired - 100% Acq Liability

July 5-6, 2023

Dispute ID: 9875841 DND: 2023-04-20 Reg E - Transaction Was Cancelled

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount:

vrol - 5279862240 vrol - 5279862369

Dispute ID: 9857909 DND: 2023-04-23 Reg E - Duplicate Charge

Decision Outcome: Denied Decision Outcome Reasoning:

Internal Note: Visa Original Transaction did not settled

Unable to file CB. CH provided the duplicate charge original transaction ID: as checked, Original transaction was not settled (Visa Expired Auth) No duplicate transaction for the same merchant found. No recovery options. Therefore, No error found. Final letter sent.

Dispute ID: 9885694 DND: 2023-04-28 Reg E - Transaction Was Cancelled

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount:

vrol - 5279897743

Dispute ID: 10106354 DND: 2023-05-12 Reg E - Incorrect Amount Charged

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount:

Internal Note: Unable to proceed for Chargeback due to no Star Access.

Dispute ID: 10087407 DND: 2023-05-11 Reg E - Incorrect Amount Charged

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

Internal Note: Manually Adjusted in Galileo

You have reached the limit of adjustments you can make within 24 hours.

5267275423 06/13/23 10:02 PM Processing Error Dispute - Response Timeframe Expired - 100% Acq Liability ------------------------------------------------------------------------------------------- Dispute ID: 10069688 DND: 2023-05-10 Reg E - Incorrect Amount Charged

Outcome: Approved Decision Outcome Reasoning: Amount:

Claim Approved following Chargeback Outcome:

Internal Note: Manually Adjusted in Galileo

5267332700 06/05/23 08:56 PM Processing Error Dispute - Accepted by Acq

Dispute ID: 10447065 DND: 2023-06-12 Non Reg E - Non-Receipt of Goods or Services

Internal Note: Unable to proceed for Chargeback due to no Star Access

Dispute ID: 10199964 DND: 2023-05-20 Reg E - Transaction Was Cancelled

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount:

VROL - 5279924334

Dispute ID: 10116947 DND: 2023-05-18 Reg E - Transaction Was Cancelled

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount:

VROL - 5279924434

Dispute ID: 10424607 DND: 2023-06-10 Reg E - Duplicate Charge

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount:

VROL - 5279953554

Dispute ID: 10411369 DND: 2023-06-09 Reg E - Transaction Was Cancelled

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount:

VROL - 5279987085, 5279987113

Dispute ID: 10358690 DND: 2023-06-10 Non Reg E - Goods/Services Not As Described

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount:

VROL - 5279987183

Dispute ID: 10130106 DND: 2023-05-29 Reg E - Paid for Goods/Services By Other Means

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount:

WORKAROUND AS 13.7 VROL - 5279987304

Dispute ID: 10392617 DND: 2023-05-27 Reg E - Duplicate Charge

Decision Outcome: Denied Decision Outcome Reasoning:

ERRATUM

Dispute ID: 10396719 DND: 2023-06-07 Reg E - Transaction Was Cancelled

Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2337333250 06/30/23 08:56 PM Consumer Dispute - Declined by Acq

Dispute ID: 10184274 DND: 2023-05-22 Non Reg E - Non-Receipt of Goods or Services

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

Internal Note: Manually Adjusted in Galileo

2330454896 06/10/23 09:43 AM Consumer Dispute - Declined by Acq

Dispute ID: 10181841 DND: 2023-05-22 Non Reg E - Non-Receipt of Goods or Services

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

Internal Note: Manually Adjusted in Galileo

2330454816 06/18/23 08:56 PM Consumer Dispute - Declined by Acq

July 6, 2023

Dispute ID: 9733398 DND: 2023-06-12 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

Internal Note: Unable to transition in Chargeback tab due to error VROL Case Number: 5280548625

Dispute ID: 10447253 DND: 2023-06-12 Reg E - Duplicate Charge

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5280548784

Dispute ID: 10364454 DND: 2023-06-10 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5280582724

Dispute ID: 10448713 DND: 2023-06-13 Reg E - Duplicate Charge

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:#70676605

Dispute ID: 10473346 DND: 2023-06-14 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5280594199

Dispute ID: 10469418 DND: 2023-06-15 Reg E - Transaction Was Cancelled

Internal Note: Previous analyst unable to transistion in chargeback tab and notate Vrol Number as ZD Number.

VROL Case Number: 2340924214

Dispute ID: 10692462 DND: 2023-07-06 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:#70679860

Dispute ID: 10692616 DND: 2023-07-06 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:# 70680532

Dispute ID: 10693256 DND: 2023-07-06 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:# 70683046

Dispute ID: 10693331 DND: 2023-07-06 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:# 70683328

Dispute ID: 10693382 DND: 2023-07-06 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:# 70683650

Dispute ID: 10470232 DND: 2023-06-15 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5280660239

Dispute ID: 10470103 DND: 2023-06-15 Non Reg E - Goods/Services Not As Described

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5280660331

Dispute ID: 10416068 DND: 2023-06-09 Non Reg E - Non-Receipt of Goods or Services

Outcome: Approved Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2338250198 07/06/23 05:18 AM Consumer Dispute - Accepted by Acq

ERRATUM

Dispute ID: 10162452 DND: 2023-05-20 Reg E - Duplicate Charge

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2328436700 06/14/23 02:55 AM Processing Error Dispute - Declined by Acq

Dispute ID: 10093108 DND: 2023-05-14 Non Reg E - Goods/Services Not As Described

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2333761617 06/10/23 09:40 AM Consumer Dispute - Declined by Acq

Dispute ID: 10140931 DND: 2023-05-15 Non Reg E - Non-Receipt of Goods or Services

Outcome: Approved Decision Outcome Reasoning: Amount:

Pre-Arbitration Decision Outcome: Approved Claim Approved following Pre-Arb Outcome:

2332832790 07/03/23 11:56 PM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

ERRATUM

Dispute ID: 10264019 DND: 2023-05-26 Non Reg E - Merchandise Was Returned

Outcome: Approved Decision Outcome Reasoning: Amount:

Pre-Arbitration Decision Outcome: Approved Claim Approved following Pre-Arb Outcome:

2339852323 07/05/23 05:54 AM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10286620 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5271033658 07/03/23 05:24 AM Consumer Dispute - Declined by Acq

July 09, 2023

Dispute ID: 10592607, PVC Issued with ZD # 70839436.

Dispute ID: 10607040, PVC Issued with ZD # 70839619.

ERRATUM

Dispute ID: 10359950 DND: 2023-06-03 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved | Denied Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

TXN ID: 94535223091

TXN ID:94535223090 Decision Outcome: Denied Decision Outcome Reasoning:

2335288351 7/07/23 09:03 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 9804560 DND: 2023-04-14 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2335821560 07/08/23 08:55 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10197706 DND: 2023-05-20 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved | Denied Decision Outcome Reasoning:

TXN ID: 9462367947 | Vrol 2335161064 Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

TXN ID: 9459071094 | Vrol 2335161222 Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2335161064 07/07/23 08:53 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

2335161222 06/20/23 11:24 PM Consumer Dispute - Declined by Acq

Dispute ID: 10200457 DND: 2023-05-20 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2336831444 07/09/23 09:09 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 9745671 DND: 2023-06-03 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2336557377 07/09/23 08:48 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10211725 DND: 2023-05-22 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2336614670 07/09/23 08:52 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10170824 DND: 2023-05-18 Reg E - Duplicate Charge

Outcome: Approved Decision Outcome Reasoning: Amount:

Pre-Arbitration Decision Outcome: Approved Claim Approved following Pre-Arb Outcome:

2339852323 07/05/23 05:54 AM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10127816 DND: 2023-05-16 Non Reg E - Goods/Services Not As Described

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5273747731 07/06/23 06:55 PM Consumer Dispute - Declined by Acq

Dispute ID: 10311361 DND: 2023-05-30 Reg E - Paid for Goods/Services By Other Means

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5271033658 07/03/23 05:24 AM Consumer Dispute - Declined by Acq

July 10, 2023

Dispute ID: 10645356, PVC Issued with ZD # 70895451.

Dispute ID: 10645084, PVC Issued with ZD # 70895814.

Dispute ID: 10336239 DND: 2023-06-01 Reg E - Credit Not Posted

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5276119688 07/05/23 07:58 PM Consumer Dispute - Declined by Acq

Dispute ID: 10348540 DND: 2023-06-02 Reg E - Credit Not Posted

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5273818478 07/06/23 11:55 PM Consumer Dispute - Declined by Acq

Dispute ID: 10482594 DND: 2023-06-16 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5282294186

Dispute ID: 10532278 DND: 2023-06-21 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5282315024

Dispute ID: 10532278 DND: 2023-06-21 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5282315024

Dispute ID: 10534196 DND: 2023-06-21 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5282315372

Dispute ID: 10211928 DND: 2023-05-25 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

Internal Note: Manually Adjusted in Galileo

2338883900 06/13/23 09:33 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10179309 DND: 2023-05-23 Non Reg E - Non-Receipt of Goods or Services

Outcome: Denied Decision Outcome Reasoning: Amount:

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2338185151 06/18/23 09:44 AM Consumer Dispute - Declined by Acq

Dispute ID: 10336541 DND: 2023-06-01 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5276108688 07/07/23 09:28 PM Consumer Dispute - Accepted by Acq

Dispute ID: 10363212 DND: 2023-06-21 Reg E - Credit Not Posted

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2337329898 07/10/23 09:03 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10124240 DND: 2023-05-13 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2337582421 07/10/23 09:38 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 9976283 DND: 2023-05-04 Reg E - Duplicate Charge

Outcome: Approved Decision Outcome Reasoning: Amount:

Pre-Arbitration Decision Outcome: Approved Claim Approved following Pre-Arb Outcome:

2328308613 07/10/23 12:00 AM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10661325, PVC Issued with ZD # 70910601

Dispute ID: 10659113, PVC Issued with ZD # 70910661

Dispute ID: 10656306, PVC Issued with ZD # 70910752

Dispute ID: 10249842 DND: 2023-05-25 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2338428992 06/29/23 09:10 PM Consumer Dispute - Accepted by Acq

Dispute ID: 10730388 DND: 2023-07-10 Non Reg E - Merchandise Was Returned

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:# 70912001

July 11, 2023

Dispute ID: 10736215 DND: 2023-07-10 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:# 70957070

Dispute ID: 10736311 DND: 2023-07-10 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:# 70957645

Dispute ID: 10736418 DND: 2023-07-10 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:# 70958282

Dispute ID: 10736541 DND: 2023-07-10 Reg E - Incorrect Amount Charged

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

zd #:# 70958947

Dispute ID: 10736639 DND: 2023-07-10 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: ID: 94675774237 - Vrol: 5282971225 ID: 94656093189 - Vrol: 5282981543

ERRATUM

Dispute ID: 10140348 DND: 2023-05-20 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied / Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

TXN ID: 92478908474

TXN ID: 92478908475

Internal Note: Manually Adjusted In galileo Previous Analyst incorrectly transition chargeback in wrong TXN ID

ID : 92478908475 - Vrol: 2337958370 Response Timeframe Expired Days to Act: -1 days: Mon, 07/10/23

ERRATUM

Dispute ID: 10299194 DND: 2023-05-29 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5275427807 07/08/23 04:25 PM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 10396476 DND: 2023-06-07 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2337319580 07/05/23 12:19 PM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 10396669 DND: 2023-06-07 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5276244653 07/07/23 05:26 AM Consumer Dispute - Declined by Acq

Dispute ID: 10316439 DND: 2023-05-31 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Pre-arb Initiated Chargeback Decision Outcome: Denied

2337666626 07/06/23 10:00 AM Consumer Dispute - Declined by Acq

Dispute ID: 10403206 DND: 2023-06-08 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5271339609 7/10/23 08:54 PM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 10510744 DND: 2023-06-19 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5278982821 07/07/23 02:00 AM Consumer Dispute - Declined by Acq

Dispute ID: 10453678 DND: 2023-06-13 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5277343326 07/10/23 04:25 AM Consumer Dispute - Declined by Acq

Dispute ID: 10318665 DND: 2023-05-31 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2340892784 07/11/23 08:36 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10736639 DND: 2023-07-10 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5283109666

Dispute ID: 10494145 DND: 2023-06-17 Reg E - Credit Not Posted

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5283109977

July 12, 2023

Dispute ID: 10555758 DND: 2023-06-23 Non Reg E - Goods/Services Not As Described

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5283643848 & 5283643863

Dispute ID: 10556636 DND: 2023-06-23 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: STAR CASE - TRACKED

Dispute ID: 10555212 DND: 2023-06-23 Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5283654749

Dispute ID: 10555212. DND: 2023-06-23. Recategorized claim to Non-Receipt of Goods or Services based on CH's statement in Penny: "merchant dont have the equipment mm ordered". Case escalated.

Dispute ID: 10561869 DND: 2023-06-24 Reg E - Credit Not Posted

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5283654819

ERRATUM

Dispute ID: 10591096 DND: 2023-06-27 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Decision Outcome Reasoning:

Dispute ID: 10396936 DND: 2023-06-07 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5276219228 07/11/23 12:56 PM Consumer Dispute - Declined by Acq

Dispute ID: 10382640 DND: 2023-06-06 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5273818349 07/12/23 10:27 AM Consumer Dispute - Declined by Acq

Dispute ID: 10469525 DND: 2023-06-15 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2340944678 | 2340944679 07/11/23 01:27 AM | 07/13/23 12:48 AM Consumer Dispute - Declined by Acq

Dispute ID: 10316439 DND: 2023-05-31 Non Reg E - Non-Receipt of Goods or Services Dispute Notification Date: 2023-05-31

Decision Outcome: Approved Pre- Arbitration Decision Outcome: Pre- Arb Won Claim Approved following Pre-Arb Outcome:

2337666626 07/12/23 02:27 AM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10183771 DND: 2023-05-24 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2341530923 07/12/23 06:06 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10303149 DND: 2023-05-30 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5276163450 7/12/23 11:27 PM Consumer Dispute - Declined by Acq

ERRATUM

Dispute ID: 10453352 DND: 2023-06-13 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5272234989 07/12/23 06:38 PM Consumer Dispute - Declined by Acq

July 13, 2023

Dispute ID: 10758942 DND: 2023-07-12 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71098539

Dispute ID: 10649978 DND: 2023-07-12 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71100661

Dispute ID: 10759060 DND: 2023-07-12 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71101956

Dispute ID: 10465878 DND: 2023-06-14 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71104097

Dispute ID: 10759237 DND: 2023-07-12 Reg E - Incorrect Amount Charged

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5284314695

Dispute ID: 10759609 DND: 2023-07-12 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71109198

Dispute ID: 10760698 DND: 2023-07-13 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71111410

Dispute ID: 10396894 DND: 2023-06-07 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5276233403 07/13/23 12:55 AM Consumer Dispute - Declined by Acq

Dispute ID: 10396894 DND: 2023-06-07 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2339470561 07/10/23 10:56 AM Consumer Dispute - Declined by Acq

Dispute ID: 10189166 DND: 2023-05-19 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2338195267 07/12/23 08:43 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10692462, PVC Issued with ZD # 71120058.

Dispute ID: 10693256, PVC Issued with ZD # 71120102.

Dispute ID: 10188472 DND: 2023-05-19 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2338204039 07/12/23 08:42 PM Acquirer Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10100354 DND: 2023-05-11 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Pre- Arbitration Decision Outcome: Pre- Arb Won Claim Approved following Pre-Arb Outcome:

2334645076 07/13/23 10:53 PM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10219674 DND: 2023-05-22 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2329730692 07/13/23 08:36 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10287120 DND: 2023-05-28 Reg E - Credit Not Posted

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2341809095 07/13/23 08:58 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10477943 DND: 2023-06-15 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2341264916 07/13/23 10:02 AM Consumer Dispute - Declined by Acq

Notation Given by Joenary

Dispute ID: 10118911 DND: 2023-05-13 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: APPROVED Decision Outcome Reasoning

Chargeback Decision Outcome: CB Lost Chargeback Decision Outcome Reasoning:

Pre-Arbitration Decision Outcome: PRE ARB WON Chargeback Decision Outcome Reasoning:

July 17, 2023

Dispute ID: 10188149 DND: 2023-05-26 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2339823530 06/19/23 08:40 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10284262 DND: 2023-05-28 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2340443438 06/20/23 08:51 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10196920 DND: 2023-05-24 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2339841509 07/15/23 09:47 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10288399 DND: 2023-05-28 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2339843328 07/15/23 09:48 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10289564 DND: 2023-05-28 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2340363385 07/16/23 09:04 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10297816 DND: 2023-05-29 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5271646316 07/15/23 08:37 AM Consumer Dispute - Accepted by Acq

Closed by Rocky No need to pre-arb page 12-12 compelling evidence

Dispute ID: 10336202 DND: 2023-06-01 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5276205015 07/16/23 06:25 AM Consumer Dispute - Declined by Acq

Dispute ID: 10693331, PVC Issued with ZD # 71291766.

Dispute ID: 10694608, PVC Issued with ZD # 71291853.

Dispute ID: 10447681 DND: 2023-06-12 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5277484839 07/15/23 09:38 AM Consumer Dispute - Declined by Acq

Dispute ID: 10473346 DND: 2023-06-14 Reg E - Transaction Was Cancelled

TXN ID: 97397573529 Decision Outcome: Approved Decision Outcome Reasoning:

TXN ID: 97397573531 Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5277484839 07/15/23 09:38 AM Consumer Dispute - Declined by Acq

Dispute ID: 10470103 DND: 2023-06-15 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5280660331 07/15/23 07:25 PM Consumer Dispute - Declined by Acq

Dispute ID: 10425865 DND: 2023-06-10 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5277346792 07/16/23 01:33 PM Consumer Dispute - Declined by Acq

Dispute ID: 10434476 DND: 2023-06-11 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5276154227 07/13/23 05:26 PM Consumer Dispute - Declined by Acq

Dispute ID: 10555561 DND: 2023-06-23 Non Reg E - Merchandise Was Returned

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 5285642517

Dispute ID: 10555561. DND: 2023-06-23. Recategorized claim to Merchandise Was Returned based on CH's statement in ZD: # 69868571: "Good morning, this was for a refund of goods I believe to have returned on 6/17 and a refund should’ve been issued on 6/21 . They owed it to me because it was returned . I don’t have a promised refund voucher just the original receipt for the goods". Case escalated.

ERRATUM

Dispute ID: 10556991 DND: 2023-06-23 Reg E - Credit Not Posted

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

July 18, 2023

Dispute ID: 10561457 DND: 2023-06-24 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

Dispute ID: 10607040 DND: 2023-06-28 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

Dispute ID: 10359712 DND: 2023-06-03 Reg E - Duplicate Charge

Decision Outcome: Denied

Dispute ID: 10477406 DND: 2023-06-15 Reg E - Duplicate Charge

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2341264412
Timeframe Expired Days to Act: -1 days: Mon, 07/17/23

Dispute ID: 10469418 DND: 2023-06-15 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2340924214 07/17/23 09:06 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10126628 DND: 2023-05-14 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved Pre-Arbitration Decision Outcome: Approved Claim Approved following Pre-Arb Outcome:

2331505033 07/17/23 11:57 PM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10410397 DND: 2023-06-10 Reg E - Incorrect Amount Charged

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

2338547637 07/13/23 08:47 PM Processing Error Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10441145 DND: 2023-06-12 Reg E - Duplicate Charge

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5271646316 07/15/23 08:37 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10696285 DND: 2023-07-06 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5280818136 07/12/23 09:52 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10637851 DND: 2023-07-01 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

Internal Note: Chargeback filed by Previous Analyst

5281721366 07/18/23 06:04 AM Consumer Dispute - Declined by Acq

5281721386 07/17/23 09:44 AM Consumer Dispute - Declined by Acq

July 19, 2023

Dispute ID: 10736311, PVC Issued with ZD # xxx.

with full merchant credit

reassigned to other agents

Dispute ID: 10736215, PVC Issued with ZD # 71425203.

Dispute ID: 10736541, PVC Issued with ZD # 71425283.

July 24, 2023

Dispute ID: 10618198, PVC Issued with ZD # 71754016.

Dispute ID: 10760698 DND: 2023-07-13 Reg E - Credit Not Posted

Decision Outcome: Approved Decision Outcome Reasoning:

ERRATUM

Dispute ID: 9916279 DND: 2023-04-24 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved (Post-monitoring)

Resolution Deadline 2023-07-23

Do not close Chargeback tab Investigation Tab: None, Approve

Dispute ID: 10692616 DND: 2023-07-06 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

Dispute ID: 10692616 DND: 2023-07-06 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

Dispute ID: 10693331 DND: 2023-07-06 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

Dispute ID: 10693331. DND: 2023-07-06. Recategorized claim to Duplicate Charge based on CH's statement in ZD: # 70843227: "Never got any credit back for double charges, Double charge never credited my account I have been trying to get it back ". Case escalated.

Dispute ID: 10693382 DND: 2023-07-06 Non Reg E - Goods/Services Not As Described

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

Dispute ID: 10694533 DND: 2023-07-06 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

ERRATUM

Dispute ID: 10362322 DND: 2023-06-04 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Decision Outcome Reasoning:

Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

Internal Note: Manually Adjusted in Galileo.

5272956859 06/27/23 11:09 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10298507 DND: 2023-05-29 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Pre- Arbitration Decision Outcome: Pre- Arb Won Claim Approved following Pre-Arb Outcome:

2332896008 07/23/23 06:28 AM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10349227 DND: 2023-06-02 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5276137800 07/23/23 08:17 AM Processing Error Dispute - Accepted by Acq

Dispute ID: 10555758 DND: 2023-06-23 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5283643848 07/21/23 03:56 PM Consumer Dispute - Declined by Acq

5283643863 07/21/23 03:55 PM Consumer Dispute - Declined by Acq

Dispute ID: 10720060 DND: 2023-07-09 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5281796967 07/22/23 01:25 PM Consumer Dispute - Declined by Acq

(INTERNAL NOTE: Previous rep. Tag the TRXN ID: 92215483180 as PTF claim. upon checking, Transaction is not more than 120 days during the CB date of the claim. )

Dispute ID: 10483555 DND: 2023-06-16 Reg E - Transaction Was Cancelled

Decision Outcome: Approved

Chargeback Decision Outcome: Approved Chargeback Decision Outcome Reasoning:

July 25, 2023

Dispute ID: 10604908 DND: 2023-06-28 Reg E - Duplicate Charge

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

Internal Note: Correct Vrol for TXN ID 97283408969 is 5276789009, Previous analyst failed to encode correct Vrol in Chargeback tab.

5276768313 7/24/23 12:44 PM Processing Error Dispute - Accepted by Acq

5276789009 07/24/23 12:44 PM Processing Error Dispute - Accepted by Acq

5276789080 07/24/23 06:28 AM Processing Error Dispute - Declined by Acq

Dispute ID: 10020877 DND: 2023-05-04 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved Pre- Arbitration Decision Outcome: Pre-Arb Won Claim Approved following Pre-Arb Outcome:

2331447451 07/25/23 10:06 AM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10447253 DND: 2023-06-12 Reg E - Duplicate Charge

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5280548784 07/25/23 11:35 AM Processing Error Dispute - Accepted by Acq

Dispute ID: 10470232 DND: 2023-06-15 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5280660239 07/25/23 12:15 PM Processing Error Dispute - Response Accepted Full by Acq

Dispute ID: 10693382 DND: 2023-07-06 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5281796967 07/22/23 01:25 PM Consumer Dispute - Declined by Acq

Dispute ID: 10537503 DND: 2023-06-22 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5282360667 7/25/23 11:57 PM Consumer Dispute - Declined by Acq

Dispute ID: 10596703 DND: 2023-06-27 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 2343588928

Dispute ID: 10736418 DND: 2023-07-10 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 2343605059

Dispute ID: 10897643 DND: 2023-07-25 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71835740

July 26, 2023

Dispute ID: 10661325 DND: 2023-07-03 Reg E - Credit Not Posted

Decision Outcome: Chargeback Initiated Decision Outcome Reasoning:

Vrol - 2344113574

Dispute ID: 10661325. DND: 2023-07-03. Recategorized claim to NOT AS DESCRIBED based on CH's statement in Penny: "I was suppossed to get $10 credit because i didnt get all of the gas i had paid for". Case escalated.

Dispute ID: 10736215 DND: 2023-07-10 Reg E - ATM Cash Not Received

Decision Outcome: Pending for CHARGEBACK INITIATED Decision Outcome Reasoning: • Received Partial Merchant Credit • No Claim Cancellation • With ATM Fee • Initial cash loads fund the account, after which the member goes on to have normal spending activity, establishes payroll direct deposit, and does not exhibit money laundering signals. • Pending for Chargeback due to Visa-Chargeback error.

Dispute ID: 10736541 DND: 2023-07-10 Reg E - Incorrect Amount Charged

Decision Outcome: Approved Decision Outcome Reasoning:

Dispute ID: 10839041 DND: 2023-07-26 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71900680

Dispute ID: 10905458 DND: 2023-07-26 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71901412

Dispute ID: 10905688 DND: 2023-07-26 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 2344213204

Dispute ID: 10905798 DND: 2023-07-26 Non Reg E - Goods/Services Not As Described

Decision Outcome: Deny Decision Outcome Reasoning:

Dispute ID: 10905922 DND: 2023-07-26 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71902975

Dispute ID: 10906626 DND: 2023-07-26 Non Reg E - Merchandise Was Returned

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71904911

Dispute ID: 10759237 DND: 2023-07-12 Reg E - Incorrect Amount Charged

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5284314695 07/26/23 11:57 PM Processing Error Dispute - Declined by Acq

Dispute ID: 9885694 DND: 2023-04-28 Reg E - Transaction Was Cancelled

Decision Outcome: Approved (Post-monitoring)

Resolution Deadline 2023-07-27

Do not close Chargeback tab Investigation Tab: None, Approve

July 27, 2023

Dispute ID: 10916140 DND: 2023-07-27 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 2344737712

Dispute ID: 10910256 DND: 2023-07-27 Non Reg E - Merchandise Was Returned

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71958881

Dispute ID: 10916212 DND: 2023-07-27 Non Reg E - Merchandise Was Returned

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71961210

Dispute ID: 10916345 DND: 2023-07-27 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71964982

Dispute ID: 10916706 DND: 2023-07-27 Non Reg E - Merchandise Was Returned

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 71965652

Dispute ID: 10759609 DND: 2023-07-12 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 2344801741

Dispute ID: 10758942 DND: 2023-07-12 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 2344801993

Dispute ID: 10570274 DND: 2023-06-25 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5282485210 07/27/23 12:27 PM Consumer Dispute - Declined by Acq

Dispute ID: 10682147 DND: 2023-07-05 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5288191783 07/27/23 12:36 PM Consumer Dispute - Declined by Acq

Dispute ID: 10378028 DND: 2023-06-05 Reg E - Incorrect Amount Charged

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

Internal Note: Dispute was not properly close in Inspector - Investigation tab by the previous analyst. Declined by Acq 2023-06-26.

2337259928 06/26/23 04:56 AM Acquirer Processing Error Dispute - Declined by Acq

2337259928 07/26/23 09:05 PM System, Visa Processing Error Dispute - Pre-Arb Timeframe Expired - 100% Iss Liabilit

Dispute ID: 10284007 DND: 2023-05-28 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5275427612 07/02/23 11:18 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10793259 DND: 2023-07-15 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5285497731 07/26/23 09:40 PM Consumer Dispute - Accepted by Acq

Dispute ID: 9968191 DND: 2023-04-29 Reg E - Credit Not Posted

Decision Outcome: Approved (Post-monitoring)

Dispute ID: 10759060 DND: 2023-07-12 Reg E - Credit Not Posted

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 2344928306

July 30, 2023

Dispute ID: 10534437 DND: 2023-06-21 Reg E - Transaction Was Cancelled

Decision Outcome: Denied / Approved Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5283109666 07/28/23 04:56 AM Consumer Dispute - Declined by Acq

Dispute ID: 10582156 DND: 2023-06-26 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5282152318 07/28/23 10:44 AM Consumer Dispute - Declined by Acq

Pending check if UT disputes

Dispute ID: 10456074 DND: 2023-06-13 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Approved / Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5284007795 07/17/23 09:41 AM Consumer Dispute - Declined by Acq

Dispute ID: 10546767 DND: 2023-06-22 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5285500023 07/25/23 05:26 AM Consumer Dispute - Declined by Acq

Dispute ID: 10668501 DND: 2023-07-04 Reg E - Incorrect Amount Charged

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5279482211 07/14/23 06:34 AM Processing Error Dispute - Declined by Acq

Dispute ID: 10736418 DND: 2023-07-10 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2343605059 07/27/23 12:34 PM Consumer Dispute - Declined by Acq

Dispute ID: 10382578 DND: 2023-06-06 Reg E - Incorrect Amount Charged

Decision Outcome: Approved Pre- Arbitration Decision Outcome: Pre- Arb Won Claim Approved following Pre-Arb Outcome:

2336533526 07/30/23 11:58 PM Processing Error Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10607040 DND: 2023-06-28 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5286137030 07/30/23 06:23 AM Consumer Dispute - Declined by Acq

Dispute ID: 10342642 DND: 2023-06-07 Reg E - Duplicate Charge

Decision Outcome: Approved Pre- Arbitration Decision Outcome: Pre- Arb Won Claim Approved following Pre-Arb Outcome:

2341497671 07/30/23 11:59 PM Processing Error Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10946637 DND: 2023-07-30 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 2345947203

Dispute ID: 10946736 DND: 2023-07-30 Reg E - Duplicate Charge

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 72148969

Dispute ID: 10946939 DND: 2023-07-30 Reg E - Duplicate Charge

Decision Outcome: Pending for Chargeback Decision Outcome Reasoning:

ZD Number: xxx

Dispute ID: 10947082 DND: 2023-07-30 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 72149455

Dispute ID: 10947301 DND: 2023-07-30 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning:

ZD Number: 72149660

ERRATUM

Dispute ID: 10759828 DND: 2023-07-12 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Approved Chargeback Decision Outcome: Approved

July 31, 2023

Dispute ID: 10957615 DND: 2023-07-31 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning:

VROL Case Number: 2346468561

Dispute ID: 10957735 DND: 2023-07-31 Reg E - Incorrect Amount Charged

Decision Outcome: Approved Decision Outcome Reasoning:

VROL Case Number: xxxx

Dispute ID: 10957881 DND: 2023-07-31 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72208287

Dispute ID: 10957947 DND: 2023-07-31 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72208950

Dispute ID: 10958031 DND: 2023-07-31 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72210207

Dispute ID: 10964088 DND: 2023-06-30 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72212451

Dispute ID: 10961417 DND: 2023-07-31 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72224557

Dispute ID: 10961615 DND: 2023-07-31 Reg E - Duplicate Charge

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 2346650415

Dispute ID: 10961615 DND: 2023-07-31 Reg E - Duplicate Charge

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2346650415

Aug. 01, 2023

NO STAR ACCESS

Dispute ID: 10958309 DND: 2023-07-31 Non Reg E - Merchandise Was Returned

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • No Star Access. • Case Ongoing.

ZD Number: 72279422

CND - NO STAR ACCESS TO BE TRACKED

Dispute ID: 10907236 DND: 2023-07-31 Reg E - ATM Partial Non-Dispense

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No ATM Fee. • No Claim Cancellation. • No ATO Hallmarks. • No Star Access. • Case Ongoing.

ZD Number: XXX

Dispute ID: 10971213 DND: 2023-08-01 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72281321

Dispute ID: 10971245 DND: 2023-08-01 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72282161

Dispute ID: 10971295 DND: 2023-08-01 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72283226

Dispute ID: 10971450 DND: 2023-08-01 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72284039

NO STAR ACCESS

Dispute ID: 10971574 DND: 2023-08-01 Reg E - Incorrect Amount Charged

Decision Outcome: Pending for Chargeback Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Unable to proceed for Chargeback due to no Star Access. • Case Ongoing.

VROL Case Number: xxxx

Dispute ID: 10928688 DND: 2023-08-01 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72285514

Dispute ID: 10971705 DND: 2023-08-01 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72286414

Dispute ID: 10971949 DND: 2023-08-01 Non Reg E - Merchandise Was Returned

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72287987

RE-ASSIGNED CASE

Dispute ID: 10892417 DND: 2023-07-25 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

Internal Note: Previous analyst filed Chargeback and did not go through with Vrol 2343264040. Requested Additional Information for furthure Investigation.

ZD Number: 72289707

Dispute ID: 10082612 DND: 2023-05-10 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5283997867 08/01/23 01:28 PM Consumer Dispute - Declined by Acq

Dispute ID: 10411369 DND: 2023-06-09 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5279987113 & 5279987085 07/31/23 05:02 AM | 07/31/23 05:07 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10659031 DND: 2023-07-03 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome:

5278988436 & 5278988394 08/01/23 09:30 AM Consumer Dispute - Response Accepted Full by Acq

Dispute ID: 10364454 DND: 2023-06-10 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5283997867 08/01/23 01:28 PM Consumer Dispute - Declined by Acq

Dispute ID: 9733398 DND: 2023-06-12 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5280548625 08/01/23 10:06 AM Consumer Dispute - Declined by Acq

Dispute ID: 10456074 DND: 2023-06-13 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5284007795 07/17/23 09:41 AM Consumer Dispute - Declined by Acq

Dispute ID: 10555561 DND: 2023-06-23 Non Reg E - Merchandise Was Returned

Decision Outcome: Pre-arbitration Initiated Chargeback Decision Outcome: Declined • Merchant provided uncompelling evidence • Pre-arbitration Initiated. • Case On-going.

Dispute ID: 10905458 DND: 2023-07-26 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2347301753

Dispute ID: 10905922 DND: 2023-07-26 Reg E - Credit Not Posted

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2347301823

Work around 13.7

Dispute ID: 10839041 DND: 2023-07-26 Non Reg E - Goods/Services Not As Described

Decision Outcome: Pending for Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Need to wait 15 calendar days from 2023-07-20 due to VCR • Case Ongoing.

Aug. 2, 2023

Dispute ID: 10984096 DND: 2023-08-02 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72356718

Dispute ID: 10984371 DND: 2023-08-02 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72357541

Dispute ID: 10984497 DND: 2023-08-02 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2347831183

Dispute ID: 10984606 DND: 2023-08-02 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2347831274

Dispute ID: 10984675 DND: 2023-08-02 Reg E - Duplicate Charge

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2347831441 Issued PVC

Dispute ID: 10939167 DND: 2023-08-02 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72361172

Dispute ID: 10985010 DND: 2023-08-02 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Pending for Chargeback Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • No Star Access. • Case Ongoing.

VROL Case Number: XXX

Dispute ID: 10985119 DND: 2023-08-02 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • TXN ID: 92780361650. • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2347846349

Dispute ID: 10899656 DND: 2023-07-26 Reg E - Credit Not Posted

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • Received Full Merchant Credit for the below TXN ID

  1. 9989595184
  2. 9989595173
  3. 9996166569
  4. 9996166575
  5. 9999748787
  6. 91002308034
  7. 91007325486
  8. 91007325503
  9. 91007325492
  10. 91007325506
  11. 91010980622

• No Merchant Credit for the rest. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72365732

Dispute ID: 10985596 DND: 2023-08-02 Non Reg E - Goods/Services Not As Described

Decision Outcome: Deny Decision Outcome Reasoning:

Dispute ID: 10934505 DND: 2023-08-02 Reg E - ATM Cash Not Received

CND DISPUTE TRACKED

Dispute ID: 10985707 DND: 2023-08-02 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2347884101

Dispute ID: 10916706 DND: 2023-07-27 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved Decision Outcome Reasoning: • Full Merchant Credit • No Claim Cancellation • No ATO Hallmarks Present

Dispute ID: 10905458 DND: 2023-07-26 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Accepted by Acquirer • Error Found

2347301753 08/02/23 02:15 PM Consumer Dispute - Accepted by Acq

Dispute ID: 10482594 DND: 2023-06-16 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

• TXN ID: 92188427219 • No Chargeback rights, due to below Chargeback thresholds & Transaction is already past time frame.

• TXN ID: 92331507183 • Chargeback Lost - Received Compelling evidence that matches CH information on file • Chargeback Lost - Declined by Acquirer

5282294186 08/02/23 03:57 AM Consumer Dispute - Declined by Acq

Dispute ID: 10561457 DND: 2023-06-24 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5286116077 08/02/23 10:56 AM Consumer Dispute - Declined by Acq

Dispute ID: 10877250 DND: 2023-07-23 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2342396405 07/28/23 10:52 AM Consumer Dispute - Declined by Acq

Dispute ID: 10953320 DND: 2023-07-30 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72376576

Aug. 3, 2023

Dispute ID: 10996488 DND: 2023-08-03 Non Reg E - Goods/Services Not As Described

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72430356

Dispute ID: 10996555 DND: 2023-08-03 Reg E - Transaction Was Cancelled

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72431170

Dispute ID: 10693256 DND: 2023-07-06 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2348507539

Dispute ID: 10693331 DND: 2023-07-06 Reg E - Duplicate Charge

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2348520786

Dispute ID: 10696595 DND: 2023-07-06 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Pre-arbitration Initiated Chargeback Decision Outcome: Declined • Merchant provided uncompelling evidence • Pre-arbitration Initiated. • Case On-going.

5280822832

Dispute ID: 10274893 DND: 2023-05-27 Non Reg E - Merchandise Was Returned

Decision Outcome: Denied Pre- Arbitration Decision Outcome: Pre- Arb Denied Claim Denied following Pre-Arb Outcome:

2340867342 08/03/23 09:59 AM Consumer Dispute - Pre-Arb Declined by Acq

Dispute ID: 10619296 DND: 2023-06-29 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5288335704 08/02/23 02:54 AM Consumer Dispute - Declined by Acq

Dispute ID: 10649978 DND: 2023-07-12 Non Reg E - Goods/Services Not As Described

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

5288489868 08/02/23 12:12 PM Consumer Dispute - Declined by Acq

Dispute ID: 10906626 DND: 2023-07-26 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved Decision Outcome Reasoning: • Received Full Merchant Credit • No Claim Cancellation • No ATO Hallmarks Present

Dispute ID: 10845496 DND: 2023-07-20 Reg E - Credit Not Posted

Decision Outcome: Approved Decision Outcome Reasoning: • Received Full Merchant Credit • No Claim Cancellation • No ATO Hallmarks Present

Aug. 6, 2023

Dispute ID: 10469984 DND: 2023-06-15 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found • Final letter sent • Case closed

5279007966 08/04/23 09:57 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Dispute ID: 10358690 DND: 2023-06-10 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found • Final letter sent • Case closed

5279987183 07/11/23 10:02 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Days to Act: -1 days: Sat, 08/05/23

Dispute ID: 11033047 DND: 2023-08-06 Reg E - Duplicate Charge

Decision Outcome: Approved Decision Outcome Reasoning:

STAR ACCOUNT

Dispute ID: 11033279 DND: 2023-08-06 Reg E - Duplicate Charge

Decision Outcome: Requested Additional Information Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

ZD Number: 72603982

Dispute ID: 10845374 DND: 2023-07-20 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2349698480

ERRATUM

Dispute ID: 11032709 DND: 2023-08-06 Non Reg Z - Non-Receipt of Goods or Services

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • Chargeback Initiated

Vrol No.: 2349731937 CREDIT

ERRATUM

Dispute ID: 11033343 DND: 2023-08-06 Non-Reg Z - Goods/Services Not As Described

Decision Outcome: Denied Decision Outcome Reasoning: • PTF Claim.

CREDIT

"Unable to send PTF letter, macro is not available in Zendesk"

Dispute ID: 10916140 DND: 2023-07-27 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found • Final letter sent • Case closed

2344737712 08/01/23 09:34 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Days to Act: 21 days: Sun, 08/27/23

Dispute ID: 10899656 DND: 2023-07-26 Reg E - Credit Not Posted

Decision Outcome: Approved Decision Outcome Reasoning:

PVC Issed 10953320 10946736 10946939 10947082

Dispute ID: 10424607 DND: 2023-06-10 Reg E - Duplicate Charge

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found • Final letter sent • Case closed

5279953554 08/06/23 10:09 PM Processing Error Dispute - Response Timeframe Expired - 100% Acq Liability

Days to Act: -1 days: Sat, 08/05/23

TO BE TIMEFRAME EXPIRED

10696182 5280817519 Days to Act: 5 days: Mon, 08/07/23

FOR CHARGEBACK VCR 10694608 09-AUG-2023 10919835 09-AUG-2023

Dispute ID: 10839041 DND: 2023-07-26 Non Reg E - Goods/Services Not As Described

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2349768745

August 7, 2023

Dispute ID: 10696595 DND: 2023-07-06 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Pre- Arbitration Decision Outcome: Pre- Arb Won Claim Approved following Pre-Arb Outcome:

5280822832 08/04/23 05:56 PM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

Dispute ID: 10561869 DND: 2023-06-24 Reg E - Credit Not Posted

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Accepted by Acquirer • Error Found

5283654819 08/07/23 06:17 AM Consumer Dispute - Accepted by Acq

Dispute ID: 10957615 DND: 2023-07-31 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found

2346468561 08/05/23 09:09 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Days to Act: 23 days: Thu, 08/31/23

Dispute ID: 10905688 DND: 2023-07-26 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2344213204 8/05/23 09:47 AM Consumer Dispute - Declined by Acq

Dispute ID: 10845374 DND: 2023-07-20 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Accepted by Acquirer • Error Found

2349698480 08/07/23 02:11 PM Consumer Dispute - Accepted by Acq

Aug. 8, 2023

Dispute ID: 10652216 DND: 2023-07-02 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found

5280835166 Days to Act: -1 days: Mon, 08/07/23

Dispute ID: 10696182 DND: 2023-07-06 Reg E - Duplicate Charge

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found

5280817519 Days to Act: -1 days: Mon, 08/07/23

Dispute ID: 10082159 DND: 2023-05-10 Reg E - Incorrect Amount Charged

Decision Outcome: Approved (Post-monitoring) • Final Determination. • Resolution time 90 days resolution expired. • Write-off claim. • Write-off Denied claim. • Chargeback initiated on 2023-07-14 (Star)

Internal Note: • Chargeback Initiated by previous analyst. • Unable to check Chargeback status in Star due to no access.

Resolution Deadline 2023-08-08

Dispute ID: 10089537 DND: 2023-05-10 Reg E - Transaction Was Cancelled

Decision Outcome: Approved (Post-monitoring) • No ATO Hallmarks. • Final Determination. • Resolution time 90 days resolution expired. • Write-off claim. • Write-off Denied claim. • Chargeback initiated on 2023-07-14 • Using Condition 13.2 Cancelled Recurring

Internal Note: • Chargeback Initiated by previous analyst.

Dispute ID: 10897643 DND: 2023-07-25 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied

Internal Note: (Visa) Dispute is invalid under Dispute Condition 13.1 as it was submitted beyond the allowable time limits.

Validated by Jojie & Nino on 2023-08-08 , during SBS of new wave

Dispute ID: 10693256 DND: 2023-07-06 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found

2348507539 08/08/23 09:35 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Days to Act: 26 days: Sun, 09/03/23

Dispute ID: 10748089 DND: 2023-07-11 Reg E - Credit Not Posted

Decision Outcome: Pre-arbitration Initiated Chargeback Decision Outcome: Declined • Merchant provided uncompelling evidence • Pre-arbitration Initiated. • Case On-going.

PRE-ARB 2344213204 8/05/23 09:47 AM Consumer Dispute - Declined by Acq

Aug. 9, 2023

Dispute ID: 10795069 DND: 2023-07-16 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Accepted by Acquirer • Error Found

5287535651 08/08/23 12:02 PM Consumer Dispute - Accepted by Acq

Dispute ID: 10869083 DND: 2023-07-22 Non Reg E - Non-Receipt of Goods or Services

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome:

2343505928 2343505914 08/05/23 01:53 PM Consumer Dispute - Declined by Acq

Dispute ID: 10919835 DND: 2023-07-27 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2351695771

Dispute ID: 10880446 DND: 2023-07-24 Reg E - Transaction Was Cancelled

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • No Merchant Credit. • No Claim Cancellation. • No ATO Hallmarks. • Case Ongoing.

VROL Case Number: 2351720035

Dispute ID: 10693256 DND: 2023-07-06 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found

2348507539 08/08/23 09:35 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability

Days to Act: 26 days: Sun, 09/03/23

Dispute ID: 10984675 DND: 2023-08-02 Reg E - Duplicate Charge

Decision Outcome: Approved. Decision Outcome Reasoning: • Received Full Merchant Credit

Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome: • Chargeback Lost - Declined by Acquirer. • Received Compelling evidence that matches CH information on file.

2347831441 8/09/23 01:25 PM Processing Error Dispute - Declined by Acq

Aug. 10, 2023

PVC ISSUED 10957881 10958031 10961615 10957947 10928688 10971295 10971574 10971245 10971450 10971213 10971458 -pvc issued from Nikko

Dispute ID: 10248357 DND: 2023-05-25 Reg E - Transaction Was Cancelled

Decision Outcome: Pre-arbitration Initiated Chargeback Decision Outcome: Declined • Merchant provided uncompelling evidence • Case On-going.

Internal Note: Chargeback was initiated by the previous Analyst.

5284007602 08/09/23 12:09 PM Consumer Dispute - Declined by Acq

Dispute ID: 10549713 DND: 2023-06-23 Reg E - Transaction Was Cancelled

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome: • Chargeback Lost - Received Compelling evidence that matches CH information on file • Service was rendered • Chargeback Lost - Declined by Acquirer

Internal Note: Chargeback was initiated by the previous Analyst.

5283338550 08/04/23 12:11 PM Consumer Dispute - Declined by Acq

Dispute ID: 10683612 DND: 2023-07-05 Non Reg E - Goods/Services Not As Described

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Accepted by Acquirer • Error Found

Internal Note: Chargeback was initiated by the previous Analyst.

5283727376 08/10/23 10:03 AM Consumer Dispute - Response Accepted Full by Acq

Closed by Nino | Case by Rio

Dispute ID: 10884735 DND: 2023-07-24 Reg E - Duplicate Charge

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome: • Chargeback Lost - Received Compelling evidence that matches CH information on file • Service was rendered • Chargeback Lost - Declined by Acquirer

Internal Note: Chargeback was initiated by the previous Analyst.

2342907062 08/10/23 03:55 AM Processing Error Dispute - Declined by Acq

Dispute ID: 11075705 DND: 2023-08-10 Non Reg E - Non-Receipt of Goods or Services

Outcome: Chargeback Initiated Decision Outcome Reasoning: Amount: • No Claim Cancellation • No Merchant Credit • No ATO Hallmarks Present • Case Ongoing

VROL Number: 2352510009 11075705 - playnext untouch by nikko

Aug. 10, 2023

Dispute ID: 10534196 DND: 2023-06-21 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found

5282315372 08/11/23 09:53 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability Days to Act: -2 days: Thu, 08/10/23

Dispute ID: 10532278 DND: 2023-06-21 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found

5282315024 08/11/23 09:52 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability Days to Act: -2 days: Thu, 08/10/23

Dispute ID: 10736639 DND: 2023-07-12 Reg E - Credit Not Posted

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found

5282971225 | 5282981543 Days to Act: -1 days: Fri, 08/11/23

Dispute ID: 10916212 DND: 2023-07-27 Non Reg E - Merchandise Was Returned

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • Case Ongoing.

VROL Case Number: 2353308463

Dispute ID: 10947301 DND: 2023-07-30 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Decision Outcome Reasoning: • Full Merchant Credit: TXN ID 9993111978. • No CB rights. • PTF claims and below CB thresholds. • No recovery options available.

Dispute ID: 10946736 DND: 2023-07-30 Reg E - Duplicate Charge

Decision Outcome: Chargeback Filed Decision Outcome Reasoning: • Case Ongoing.

VROL Case Number: 2353341878 | 2353341885

Dispute ID: 10947082 DND: 2023-07-30 Reg E - Paid for Goods/Services By Other Means

Decision Outcome: Pending for Chargeback (VCR) Decision Outcome Reasoning: • Case Ongoing.

VROL Case Number: xxxx

Dispute ID: 10916345 DND: 2023-07-27 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Decision Outcome Reasoning: • No CB rights. • Past Time Frame claims: TXN ID 91632568593 91516458196 91421551810 91276049227 91162069483 91043318777 92276003033 92104734984 91983338243 91865202034

• Below CB thresholds. • No recovery options available.

Dispute ID: 10515959 DND: 2023-06-20 Non Reg E - Merchandise Was Returned

Decision Outcome: Approved Chargeback Decision Outcome: Approved Claim Approved following Chargeback Outcome: • Chargeback Won - Timeframe Expired • Error found

Internal Note: Chargeback Initiated by the previous analyst.

5282558948 08/12/23 09:37 PM Consumer Dispute - Response Timeframe Expired - 100% Acq Liability Days to Act: -1 days: Fri, 08/11/23

Dispute ID: 10973233 DND: 2023-08-02 Reg E - Incorrect Amount Charged

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome: • Chargeback Lost - Received Compelling evidence that matches CH information on file • Chargeback Lost - Declined by Acquirer

Internal Note: Chargeback was initiated by the previous Analyst.

2342907062 08/10/23 03:55 AM Processing Error Dispute - Declined by Acq

Issued PVC as of 12-Aug-2023: 10984371 10939167

Dispute ID: 10905922 DND: 2023-07-26 Reg E - Credit Not Posted

Decision Outcome: Denied Chargeback Decision Outcome: Denied Claim Denied following Chargeback Outcome: • Chargeback Lost - Received Compelling evidence that matches CH information on file • Chargeback Lost - Declined by Acquirer

2347301823 08/11/23 04:22 PM Consumer Dispute - Declined by Acq

To be close by JV Sun - Pre arb was rejected instead of accepted

Dispute ID: 10248357 DND: 2023-05-25 Reg E - Transaction Was Cancelled

Decision Outcome: Approved Pre- Arbitration Decision Outcome: Pre- Arb Won Claim Approved following Pre-Arb Outcome:

5284007602 08/11/23 12:55 AM Consumer Dispute - Pre-Arb Response Accepted Full by Acq

10485693 - with STAR 10555212 - Days to Act: 0 days: Sat, 08/12/23 10910256 - star

WE CAN CLOSE IF WITH BELOW REASON AFTER ADD INFO EXHAUSTED.

CASE DENIED EVEN REG-E

DUPLICATE - NO ORIGINAL INCORRECT AMOUNT CHARGE - NO SUPPOST TO BE CHARGE

CHECK IF VCR Need to exhaust 15 CALENDAR DAYS from below (VCR)

E.G check Cancellation Date vs CURENT DATE if it’s more than 15 Calendar days you can initiate CB, if not wait for 15 Calendar Days (VCR)

  1. Transaction Was Canceled - check Cancellation Date
  2. Merchandise Returned - check Returned Date
  3. Credit not Posted - check Expected Refund Date
  4. Merchandise/ Services not Received - check Auth Date

How Check Auth Date In Galileo • Go to Galileo - All Transaction • Search the Chime TXN ID • Get Reversal ID then search again • See page 5/5

CHARGEBACK (if Add Info Expired / Exhausted or CH Response useless)

Work Around below as 13.7 (Cancelled Merchandise / Services)

Meaning: Re-Cat to 13.7 (Cancelled Merchandise / Services) if Add Info Expired / Exhausted

Check first in Visa if MOTO/ECI is 7 or 2 7 - Canceled Merchandise Service or 13.7 2 - Cancel Recurring Transaction or 13.2

Below Dispute Reason Only:

  1. PBOM
  1. Credit Not Posted IF WITHOUT RUTH CAUSE (Penny - Reason for the refund) work around as use Canceled Merchandise Service or 13.7

Credit Not Posted work around as Canceled Merchandise Service or 13.7

  1. Merchandise was Return = use Canceled Merchandise Service or 13.7