Thank you for calling Harry and David, my name is Noel, how may I assist you today?

We hear you completely / We understand that you would like to change [the address to where your order will be send to / the card information / your order] and we will be more that happy to help you.

For us to start,

[If customer did not mentioned their name]
May we know to whom we are speaking with?
Thank you [customer name].

[If order # is not showing]
May we have the order #?

[If order# is showing on IBM]
Can you verify to us your address please?