15 Empathy Statements for Customer Service

https://acxpa.com.au/empathy-statements-for-customer-service/ https://enthu.ai/blog/empathy-statements-customer-service/

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1. I’m truly sorry to hear about your experience.

2. I understand how frustrating that must have been.

3. I would feel the same way if that happened to me.

4. I’m sorry you are having this problem.

5. I realise how complicated we’ve made things for you.

6. I appreciate your patience in this matter.

7. I understand that this has been inconvenient for you and how annoying that must be.

8. I realize how upsetting this must be for you.

9. Thanks for bringing that to my attention, it’s just not good enough on our behalf.

10. That would frustrate me too.

11. I would be asking exactly the same questions as you are.

12. If I were in your position, I would feel the same way.

12 I know how confusing that must have been.

1. I’m sure there is something else you’d rather be doing so thanks for being patient with me.

2. You’re absolutely right.

3. I really appreciate you raising this with me/us, as it’s clearly not acceptable.

4. “I’m sorry you had to face this.”

5. “I appreciate your patience.”

6. “I would feel XYZ too in that situation.”

7. “I would have asked the same question as you just did.”

8. “Thank you for contacting us about this.”

9. “I can understand how that might be difficult.”

10. “I can understand how that might be difficult.”

11. “We appreciate your honest feedback.”

12. “I am glad to hear that”

13. “Have we covered all that you wanted to discuss today?”