5422220-1

DISPUTE ID 5422220-1. DND 2022-10-31 CH disputing 5 Debit UT amounting $51.58 with Amazon and Prime Video. Reg E. Old account. Card ending in 8521 and 8438 are closed. No claim cancellation. No Merchant Credit found as of this time. Investigation as per PDIF Card is in possession. PIN is memorized. Case decision: Denied. VROL Case #: 2275300783,2275300791,2275300792,2275300807,2275300808. Disputed Transaction ID 96209512528 ID is force_posted. Original Auth ID 6198068388. OVERALL INVESTIGATION. With funding event observed from Friend Transfer amounting to $50.00 on 2022-10-28 16:20:08 before the authorization of the disputed transaction from AMZN Digital, 888-802-3080, WAUS on 2022-10-28 21:17:05. With funding event observed from Friend Transfer amounting to $50.00 on 2022-10-28 16:20:08 before the authorization from the disputed transaction from AMZN Digital, 888-802-3080, WAUS on 2022-10-28 21:17:05. With funding event observed from Friend Transfer amounting to $70.00 on 2022-10-30 18:55:12 before the authorization from the disputed transaction from AMAZON PRIME PMTS, Amzn.com/bill, WAUS on 2022-10-30 21:48:21. The authorization of the said disputed transaction successfully go through because the member has a Spotme limit of $40 during that time. Balance exhausted after the authorization of the disputed transaction from AMAZON PRIME PMTS, Amzn.com/bill, WAUS on 2022-10-30 21:48:21. With history from Amazon and Prime Video. With fraud alert on the disputed card ending 8521. RTA:AVS RESULT Y for all disputed transactions VISA:AVS Result: Y Exact: Address and ZIP match for all disputed transactions RTA response code 43,57,51 was captured with the disputed merchant Amazon. RTA response code 57,05,51,54,85,55, 43 was captured within the UT timeline but not related with the disputed merchant, however, they are on the disputed card ending 8438 and 8521. No RTA response code with the disputed merchant Prime Video. Galileo deny code 43,46,57,51 was captured with the disputed merchant AMAZON. Galileo deny code 57,05,54,51,43,55 was captured within the UT timeline but not related with the disputed merchant, however, they are on the disputed card ending 8438 and 8521. VROL response code 57 and 51 was captured with the disputed merchant Amazon. No PII changes captured within UT timeline. No signs of ATO. There is freezing, unfreezing of the disputed card ending 8438 within the UT timeline suggesting that member has full control of the account. Sent ZD #56964367,56964385. PVC scheduled for reversal on 2022-11-10 . Case closed.