Template

Customer name Customer contact information Loyalty card number Email address associated with the digital account Web Browser details should also be included when available If the customer is using the mobile app, please include: Phone type (i.e. iPhone 11 or Pixel 4) OS version App version

Any Issue at Store (Technical or any Equipment)

• Issue at Store > Kroger Tech > Kroger Support Center 1-800-952-8889 -- Kroger Support Center - 1-800-952-8889

Feedback

• www.kroger.com/feedback
• https://www.kroger.com/i/feedback

Asking for a receipt

• Transaction date:
• Transaction amount:
• Last 4 digit of the card:
• Store number:
• Store address:

Store Associate complaint

• Incident date/time:
• Name of the complaint person:
• Store number:
• Store address:
• Customer phone number:
• Customer email address:
• Summary of the incident:

Pharmacy Verification: 5995672546

• Birthdate:
• Name:
• Transaction date:
• Pharmacy that they use:
• Prescription number:

Account deletion:

• Email address:
• Profile ID:
• Last Log in:

Account Service 27 (service escalation transfer > Post action)

• We really appreciate you for reporting the incident about the Kroger application. Since we're able to submit the Ticket escalation, rest assured that this will be handled by our Technical team and they will reach you out in case they need further information or once the there's already a resolution.

• Currently there is no any exact time frame for this but you may try it again after 24-48 hours, and In case you encounter the same thing, you may call us and provide this case number: xxxxx

• Loyalty Card Number:

• Is the customer using the banner site or mobile app?:

• Website URL (Example: banner.com/cart):

• Issue/Error Message (include specific details):

• Customers Internet IP Address from Kroger.com/supportinfo:

• Device Name and Type:

• Operating System Name and Version:

• Browser Name and Version:

• What Date and Time did the issue occur?:

• Are we able to duplicate the issue?:

• Digital Checkout/Wallet Function Template (Account 30)

• Loyalty Card Number:

• Delivery Address:

• City:

• State:

• Zip Code:

• Banner Site or Mobile App?:

• Account ID in KCI:

• What Date and Time did the reported issue occur?:

• IFD - in for today
• OFD - out for the day
• OFB - out for break
• IFB - in for break
• OFL- out for lunch
• IFL - In for lunch
• LC - Long call

• Grievance - 18006894609
• KCRC - 8665448062
• OCADO: 5995650112
• INSTA: 4153608364 / 8883761099 / 18882467822 (CS)
• KCRC: 8665448062
• Pharmacy points verification: 8554892502 (INT)
• Pharma (Confirm): 5995672546 / P171 / store credit 5000.
• Covid: 18662115320
• SHIPT: 8775571484
• SHIP: 8055022500
• Jewel: 18004575977
• Language/Interpreter line: 866-874-3972 Client ID: 712715 Access code: 1101
• Grievance: 18006894609
• Help desk: 8009528889
• Store concern: 8009528889
• HRSS 8773733397
• Kroger 8005764377
• Kroger Delivery - Okado - CSDD
• OCADO - 8335763774
• DISPATCH - 8662115322 / option 1 then casa#t
• GIFT CARD MALL - 8774262551
• Shipt - 2055022500
• 18009176484 - kere concern - gift card instore/ checks
• 8774262551- online purchased gift card / 8442174797
• 18773736192 - CREDIT CARD LINE - US BANK ABOUT
• 1-844-217-4787 - boost gift card issue
• REFERRAL TO GET 2K POINTS AND ABOUT .55
• COVID LINE - 18662115320
• remove shoper tip: digital receipt link review and tip 1042160 - 513-856-5900 verification line
• 1-877-852-2677 - flu shot little clinic only
• Anti-Body Test: 1-888-837-8852 - not covid
• 1-800-952-8889 - associate tech
• 18442174797 - gift card services
• 18006894609 - grievance line for complain power up gaming - 1-833-638-3490
• 1048018 - fresh mode points
• 18008837135 - online gift card