Customer Attitude          
"Repeat caller, but this time for a different issue. Customer is willing to cooperate and answer questions but easily gets irritated when asked the same information over and over again. Has a little knowledge with computers”       
Scenario/ Issue
"I'm trying to repair my Windows 10 PC, but I don't know how to create a bootable media."          
 
Additional Information 
• You’re using a desktop computer running Windows 10.               
• You have no idea how to create a bootable media.        
• You don't have important files saved in your PC.             
               
"Cultural References: What other external factors that can or would affect your current situation?"           
You're unable to uninstall some programs and it's taking too much space causing your pc to hang which affects your productivity as an executive assistant. 

Study partner
https://teams.microsoft.com/l/meetup-join/19%3ameeting_N2Y3NGZkODMtODc5Zi00Y2IxLWJkNDQtYWZjNDIyZDAyNjdh%40thread.v2/0?context=%7b%22Tid%22%3a%22599e51d6-2f8c-4347-8e59-1f795a51a98c%22%2c%22Oid%22%3a%22017ccf17-e490-4877-8d29-48e1780805af%22%7d


Main
https://teams.microsoft.com/_#/pre-join-calling/19:meeting_Njc2ZDgxODktZmQ5OS00MjkzLThhNjMtNWMxOTZiMTVlN2U0@thread.v2

Greetings - Acknowledge and Emphatize - Temp check (first time caller, case number) - verification - what version of windows - probing (when did issue start, TS steps performed) - Entitlement (Free tech support) - CSAT

jenna
called earlier no assistance
145156111
jennaortega@outlook.com
issue early this morning
tried to restart device
can't still use it.
connected to

Win 10 22H2

https://forms.office.com/pages/responsepage.aspx?id=DQSIkWdsW0yxEjajBLZtrQAAAAAAAAAAAAN__gBTh-pUOFFSRkY2Q0NWUlZZVjE0VVVVSzdRQ1NEMi4u



Activity: CX wants to resolve PC performance issues
Blocker: No error message. Performance issue
Solution: 
Connected to Domain? No
Operating System: Windows 10 Home
Office Suite: N/A
Internet Connection type: Not mentioned
What was recently installed or changed to the system? No
Can you reproduce the symptom? No
How recent is the problem? Recently
MST Operation: N/A


 Action and Result:
*Task manager - checking

*Performance check

*Windows up to date

*Win defender checking

*Done clean boot TS

*TS incomplete

Issue unresolved
EOC
Since no rave access yet: 
Rave Documentation
Product Category - Windows 10
Issue Type - Device performance issue
Advise me conversation -  N/A

Custom Install Windows
Make sure we have a bootable media downloaded from website
 
Windows recovery environment
1. Restart machine 3 times.
2. While the computer isn't powered on yet, press and hold the F9 button of the keyboard, then press the Power button . ※ Note: For some models, you may need to enter WinRE via the F12 button of the keyboard
3. Click on the Start Menu and click on the Power icon. Press and hold the Shift key as you click on the Restart option.

aka.ms/winre

Dual boot
https://www.youtube.com/watch?v=EyLZiFyoaPY&t=8s

Output # 4 Dual boot installation
Things needed:
Check if device meets minimum system requirements for Windows 11
Download Windows 11
Minimum 8GB USB Drive capacity or Dual layer DVD

Downloading Windows 11- Create Win 11 Installation Media or Win 11 Disk Image (ISO)
*Download and run
*Read and accept license terms
*Select Language
*Select Flash drive option for "Which media to use" section. Or DVD if preferred.
*Select USB drive

Create partition for Windows 11
*Partition should not have any data
*Press Windows + R button. Type diskmgmt.msc
*Select partition that has required free space then click Shrink volume.
*Enter size to shrink.
*Right click on "Unallocated" space. Select new simple volume. Then click next.
*Assign drive letter. Then next.
*Add Label. Click next then finish.

Install Windows 11
*Restart PC and open BIOS settings.
*On BIOS settings, find boot priority and set USB drive to first. Then save and exit.
*Press any key to start installation.
*Select language, keyboard input method. Click next.
*Click Install Now.
*Enter product key or click "I don't have a product key" option.
*Select OS version and edition.
*Accept license agreement.
*Select Custom: Install Windows only
*Choose created partition. Then next.
*PC will restart. Remove USB stick.
*Follow the instructions to set up Windows 11.

Enable Dual boot
*On start, search for command prompt and run as administrator.
*Type bcdedit/set(bootmgr) displaybootmenu yes. Then Enter.

Disable Fast startup
*On start menu, search for Control Panel
*Click Hardware and sound
*Select Power Options
*Click "Choose what power buttons do"
*Click "Change settings that are unavailable". Then uncheck the fast startup. Save changes.

Choose Default OS
*Click on start and type view advance system settings. Open it.
*Click Settings under startup and recovery.
*Select default OS
*Select time to display OS base on preferrence. Click Okay.
*Restart PC
*Select OS from the list while booting up