It does sadden us that we will be removing the line, but we respect your decision on this. I wanna make sure I can at least give you the complete advisements before we cancel the line that you are requesting. Please be advised of the following:

1. Any installment plan associated on the line will still be billed on the account.

2. Any promotion also associated on the line will be removed.

3. You will see a final charge on the next bill from the line that we have recently cancelled.

4. The cancellation will take effect at the end of your cycle to avoid any unwanted charges on your bill.

5. Your account will be ineligible for new promotion within 90 days from cancellation.

Shall we proceed?

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