This scenario is when the customer has a Passport membership but their benefits are not applying and is charged for shipping.

Wrng Amont;(when resolving, refund or credit the discrepancy amount to the c)
This scenario is used when the wrong amount was quoted, promo code applied the incorrect amount, credit was not applied, or the service charge was the wrong amount.

Savings Pass (when resolving, refund or credit the discrepancy amount to the c)
This scenario is used when the customer reaches out with questions or issues with their Savings Pass.