spiel

opening spiel issue (ACTIVELY LISTEN TO THE CONCERN OF CUSTOMER) empathy statement & clarifying statement confirm the phone number in MSD/ order number if phone number does not work verification process ( CUSTOMER: NAME AND BILLING) RECIPIENT: NAME AND SHIPPING ADDRESS if the name of the customer is visible in MSD- DO NOT ASK FOR THE INFORMATION, YOU WILL PROVIDE THAT INFORMATION TO CUSTOMER thank the customer with first name resolution based on the guidelines summarize ( let me share the details ...) tsp (original price, sale price and how much is the savings) asking for additional assistance closing