DEBIT

GHOST CALL
The mm called in, mm was unresponsive. Call the mm attention three times but still no response. Deliver the closing spiel and disconnect the call.

UT TRANSACTION (PENDING) 
The mm called in fully verified, mm wanted to file a dispute for a transaction. Upon checking the transact6ion is still pending. Edu the mm about the transaction and process. Advice the mm to wait for the transaction to get expired or settled and if ever the transaction settled contact us to file a dispute.  Offer sso and do the recap. End of the call

UT TRANSACTION (PENDING DISCONNECTED)
The mm called in fully verified, mm wanted to file a dispute for a transaction. Upon checking the transact6ion is still pending. Edu the mm about the transaction and process. The call got disconnected

UT TRANSACTION
The mmci fully verified, mm wanted to file a dispute for UT charge. MM mentioned that there was an UT charge on his/her card under the merchant of _____ with the amount of _____.  Edu the mm about the transaction and process. Advice the mm that the process can take up to 90/45 CD, mm agreed. Offer sso and do the recap. End of the call.

UT TRANSACTION (DISCONNECTED)
The mmci fully verified, mm wanted to file a dispute for UT charge. MM mentioned that there was an UT charge on his/her card under the merchant of _____ with the amount of _____. Unable to give more information to the mm because the call got disconnected.

NON-RECEIPT FOR GOOD/SERVICES
The mmci fully verified, mm wanted to file a dispute for a non-receipt for goods/services. MM mentioned that he/she does not receive the product/service from the merchant _______ with the amount of _____. Edu the mm about the transaction and process. Advice the mm that the process can take up to 90 CD, mm agreed. Offer sso and do the recap. End of the call

NON-RECEIPT FOR GOOD/SERVICES (DISCONNECTED)
The mmci fully verified, mm wanted to file a dispute for a non-receipt for goods/services. MM mentioned that he/she does not receive the product/service from the merchant _______ with the amount of _____. Edu the mm about the transaction and process. Unable to edu and provide more information to the mm because the call got disconnected.

MERCHANDISE NOT AS DESCRIBE 
The mmci fully verified, mm wanted to file a dispute for purchase that he/she make. MM mentioned that the merchandise that he/she purchase is not the one she/she receive. Edu the mm about the transaction and process. Advice the mm that the process can take up to 90 CD, mm agreed. Offer sso and do the recap. End of the call

MERCHANDISE NOT AS DESCRIBE (DISCONNECTED)
The mmci fully verified, mm wanted to file a dispute for purchase that he/she make. MM mentioned that the merchandise that he/she purchase is not the one she/she receive. Unable to give more information and edu the mm because the call got disconnected.

PAID BY OTHER MEANS
The mmci fully verified, mm wanted to file a dispute for a transaction where in the merchant charge him/her to his/her card although he/she already paid it  by _____. Edu the mm about the transaction and process. Advice the mm that the process can take up to 90 CD, mm agreed. Offer sso and do the recap. End of the call.

PAID BY OTHER MEANS (DISCONNECTED)
The mmci fully verified, mm wanted to file a dispute for a transaction where in the merchant charge him/her to his/her card although he/she already paid it  by _____. Unable to edu and provide more information to the mm because call got disconnected. 

DUPLICATE CHARGE
The mmci, mm wanted to file a dispute for a transaction where in the merchant charge him/her twice. Edu the mm about the transaction and process. Advice the mm that the process can take up to 90 CD, mm agreed. Offer sso and do the recap. End of the call

DUPLICATE CHARGE ( DISCONNECTED)
The mmci, mm wanted to file a dispute for a transaction where in the merchant charge him/her twice. Unable to edu and provide more information to the mm because the call got disconnected.

INCORRECT AMOUNT CHARGE
The mmci fully verified, mm wanted to file a dispute for incorrect amount charge. MM mentioned that the merchant charge him/her ___ when it was supposed to be _____. Edu the mm about the transaction and process. Advice the mm that the process can take up to 90 CD, mm agreed. Offer sso and do the recap. End of the call

INCORRECT AMOUNT CHARGE(DISCONNECTED)
The mmci fully verified, mm wanted to file a dispute for incorrect amount charge. MM mentioned that the merchant charge him/her ___ when it was supposed to be _____. Unable to edu and provide more information to the mm because the call got disconnected.

CREDIT NOT POSTED
The mmci  fully verified, mm wanted to file a dispute for a credit that was not posted to his/her account. MM mentioned that the merchant promise him/her a refund and she/he has a proof. Edu the mm about the transaction and process. Advice the mm that the process can take up to 90 CD, mm agreed. Offer sso and do the recap. End of the call

CREDIT NOT POSTED(DISCONNECTED)
The mmci  fully verified, mm wanted to file a dispute for a credit that was not posted to his/her account. MM mentioned that the merchant promise him/her a refund and she/he has a proof. Unable to edu and provide more information to the mm because the call got disconnected.

TRANSFER NOT RECEIVE
The mmci fully verified, mm wanted to file a dispute for a transfer that he/she made but the recipient does not received it. Edu the mm about the transaction and process. Advice the mm that the process can take up to 90 CD, mm agreed. Offer sso and do the recap. End of the call 

TRANSFER NOT RECEIVE(DISCONNECTED)
The mmci fully verified, mm wanted to file a dispute for a transfer that he/she made but the recipient does not received it. Edu the mm about the transaction and process.  Unable to edu and provide more information to the mm because the call got disconnected.

INCORRECT RECIPIENTS 
The mmci fully verified, mm wanted to file a dispute for a transaction that happened to his/her account where in he/she send money to the incorrect recipient. Edu the mm about the transaction and process. Advice the mm that the process can take up to 90 CD, mm agreed. Offer sso and do the recap. End of the call.

INCORRECT RECIPIENTS ( DISCONNECTED)
The mmci fully verified, mm wanted to file a dispute for a transaction that happened to his/her account where in he/she send money to the incorrect recipient. Edu the mm about the transaction and process. Unable to edu and provide more information to the mm because the call got disconnected.

ATM NON/PARTIALLY DISPENSE
The mm called in fully verified, mm wanted to file a dispute for a ATM does not/partially dispense. MM mentioned that he/she made a withdrawal on the ATM machine however the machine does not/partially dispense. Edu the mm about the transaction and process. Advice the mm that the process can take up to 45 CD, mm agreed. Offer sso and do the recap. End of the call 

ATM NON/PARTIALLY DISPENSE(DISCONNECTED)
The mm called in fully verified, mm wanted to file a dispute for a ATM does not/partially dispense. MM mentioned that he/she made a withdrawal on the ATM machine however the machine does not/partially dispense. Unable to edu and provide more information to the mm because the call got disconnected.

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                                     PAY ANYONE 
UT TRANSFER 
The mmci fully verified, mm wanted to file a dispute for UT transfer that happened to his/her account. MM mentioned that he/she does not make the transfer. Edu the mm about the transaction and process. Advice the mm that the process can take up to 454 CD, mm agreed. Offer sso and do the recap. End of the call

UT TRANSFER 
The mmci fully verified, mm wanted to file a dispute for UT transfer that happened to his/her account with the amount of ____. MM mentioned that he/she does not make the transfer. Edu the mm about the transaction and process. Unable to edu and provide more information to the mm because the call got disconnected.
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                                      ACH DIRECT DEBIT 

UT 
The mm called in fully verified, m wanted to file a dispute for UT direct debit transaction on his account under the merchant of ______ with the amount of _____. MM mentioned that he does not know that charge. Edu the mm about the transaction and process. Process stop payment. Advice the mm that the process can take up to 45 CD, mm agreed. Offer sso and o the recap. End of the call.