OPENING

Hi this is __. Thanks for messaging with me today, here at Ally Customer Care.
How can I help you?


Hi this is __! Thanks for messaging with me today, here at Ally Customer Care. How can I help you? 

Please allow me minutes to process your request. 

By the way, there is a short survey after this chat based on how I assisted you today. I do appreciate if you participate.

IDLE:
I’m sorry that we're not able to continue our conversation. Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to contact us at Ally Bank 24/7 via chat, email, or by calling 877-247-ALLY (2559). 

At this time it appears you may not be receiving my messages, or you may just be busy with your day. When you do receive them, please respond to this message at you convenience and we will be more than happy to further assist you. Thanks for messaging with me today. We're available 24/7 by phone, chat and online if you need assistance. Have a great day.

ALLY ASSIST
Hi this is with Ally Customer Care. Please allow me 1-2 minutes to review your previous conversation with Ally Assist.

ALLY ASSIST MISTAKE
I will assist you with ___, but first I’d like to apologize for Ally Assist not accurately responding to your message. Ally Assist is always learning and adapting to our customers, and we will use your experience to improve future interactions.

PROBING
I'm happy to look into your request but I need additional information from you before I can continue.   

Is there anything else that I can possibly assist you with? 

OFFERING SURVEY: 
Thank you for messaging with me today, and for being a valued Ally customer. We’re available 24/7 by phone at 1-877-247-ALLY (2559), messaging and online if you need assistance. If you have time, there will be a brief survey after we disconnect about your interaction with me today. We value your feedback and appreciate any you have to offer. Have a wonderful day. 

You're welcome! Thank you for messaging with me today and for being a valued Ally customer. We’re available 24/7 by phone at 1-877-247-ALLY (2559), message and online if you need assistance. 

If you have time, there will be a brief survey after we disconnect about your interaction with me today. We value your feedback and appreciate any you have to offer. Have a wonderful day. 

ACCIDENTALLY CLOSE CONVERSATION
Sorry about that. Our messaging system went down for a moment. Let's pick up where we left off. 

LOGGED OUT/UNABLE TO VIEW CIF
Do you mind logging in to online banking again? Or, if you are already logged in, please click on your account. I am unable to access any information unless you are signed into your online banking profile. 

PERSONAL (OPERATOR INFORMATION 
Sorry, we can't give out personal information, but I'm happy to help with your banking needs. 

WRONG PROFILE
I'm only able to access the information for the person who I am messaging with. If the profile that you are logged into is not listed under your name, you'll need to log out and then log back in under your own profile. 

STEP AWAY FOR LUNCH/BREAK/MEETING

Just to let you know, I will be stepping away shortly, but I see we still need to get this sorted for you. To make sure you will continue to be assisted I will transfer you to one of my teammates. We sincerely thank you for messaging with us today! 

END OF SHIFT
Just a heads up, I am near the end of my shift, but I see we still need to get this sorted for you. To make sure you will continue to be assisted I will transfer you to one of my teammates. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, by phone at 1-877-247-ALLY (2559), and of course, by messaging, with your favorite agents. We sincerely thank you for messaging with us today!