--- GOODCALL -- 1/15/2026 

https://ziplyfiber.crm.dynamics.com/main.aspx?appid=910930b7-8d9c-ed11-aad1-000d3a9a9fad -- John&janice Pilkenton Accnt #: 503-625-5965-041300-5


Customer Note

Spoke with Janice --  she experienced issues with auto payment not going through despite updating card expiration and CV code. 

Janice's  payment issue was resolved by disabling auto pay, removing old cards, re-adding the updated card, and re-enabling auto pay.

Customer successfully made a payment and set up auto pay for future payments

Customer will buy her own router to remove the Ziply Router monthly charges to lower the bill. 


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