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Case no: 193791793 Order no:9182019824312 Issue: The guest called in because she ask regarding to the reward for the item she purchased. She cancelled the item and reordered again. Resolution: educate the guest that there is no reward for the item she purchased.
Case no:193794126 Order no: n/a Issue: The guest called in because reset password/receive a code verification but cant access and already expired/ Resolution: verified information of the guest/ transfer to the slt2
Case no:193796159 Order no:902000014632604 Issue: The guest called in because she returned the item via return pick up with this return tracking number : 1Z4341809024849039 however she never got her refund Resolution: transferred to SLT2 coz it's beyond return window even the item has 90 days return window
Case no:193799140 Order no:9181387740251 Issue: The guest called in because she wants a refund because she receive the gift twice Resolution: while trying to get for resolution, guest disconnected the call, no process received
Case no:193800970 Order no:9181858845903 Issue: The guest called in because she want a reward for the item she purchased. Resolution: educate the guest that the promotion is only eligible for order pick up and same day delivery but the guest insisted to get the promotion and wanted to talk to the supervisor./ transfer to slt2
Case no:193800686 Order no: n/a Issue: unable to remember the guest concern Resolution: while on hold the guest just disconnected
Case no:193802954 Order no: n/a Issue: The guest called in because she wants to cancel the same day delivery subscription Resolution: the team member verify the guest information and transfer the call to ship department
Case no:193803825 Order no: n/a Issue: The guest called in because she want to order but there is no account Resolution: while assisting the guest, the call got disconnected while it's on hold
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