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HOTLINE/PHONE NUMBER/EMAIL 8003672884-X1349 -EMPLOYMENT 8002744357- HR HOTLINE 800-584-2681 FRAUD 8003672884- Employees for Ground 8004633339 ext(0)- FedEx hotline number 8004633339 ext(61)- CLAIMS 8002474747- International 8773392774 ext (1)- TECH SUPPORT 800-622-1147 - Revenue
EMAIL FOR DI The local station has been notified of the delay to ensure every effort is made to deliver your shipment once it arrives in your area. Merchandise value contents color manufacturer part# serial# weight dimensions external markings on the box quantity of each item anything else that may assist with a search. If available, include a photo of the item(s) as attachment. Please reply within 24 hours. We will continue to monitor this Support Ticket until 11/28/2025, no later than 6 PM
PACKAGE NA MAY POD EMAIL Our records indicate tracking (NUMBER) was delivered on (DATE/TIME).
We will close this Support Ticket now.
Initials*
LOST PACKAGE EMAIL All research efforts have been exhausted. This shipment has not been located.
Please contact the Shipper so that they can initiate their internal process for undelivered shipments.
We will close this Support Ticket now.
Initials*
All research efforts have been exhausted. The station confirmed that the package was delivered to the correct address of the recipient
If the recipient confirmed that the package was not found please advise to contact the shipper so that they can initiate their internal process for undelivered shipments.
We will close this Support Ticket now.
HOLD REQUEST NOTES CX CI for HAL/RTH req. Pls put the pkg on hold.
For Internal Use Only Last Mile Optimized package has a customer requested service change. Send this shipment to FXE per your local remediation process using the FXE Exception Return Label filled out as OTHER with a reason of Customer Request Apply status 95Code 95 Transfer Custodial Control with reason FXG to FXE
(EXPRESS STATION ID) This LMO package was requested to be transferred back from Ground, please complete the Service Change when the package is received, if not received in 72 hours resolve task.
We will continue to monitor this Support Ticket until 02/25/2026, no later than 6 PM Initials" IO/BC
RTH - PAG MAY EMAIL SEND THIS THEN CLOSE THE TICKET The shipment has been rerouted to a local hold location, (Enter address of HAL location here) and is being held for pick-up. The FedEx tracking number and a government-issued photo ID are required to pick up the shipment. If your ID doesn’t match the package label address, you may use an alternative form of ID such as a health or auto insurance card, utility bill or statement, property statement from a county or city website, or credit card statement.
We will close this Support Ticket now.
RTH - PAG WALANG EMAIL NOTES MO TO WAG MONA CALL BACK
If the recipient call in please advise that the shipment has been rerouted to a local hold location, (Enter address of HAL location here) and is being held for pick-up. The FedEx tracking number and a government-issued photo ID are required to pick up the shipment. If your ID doesn’t match the package label address, you may use an alternative form of ID such as a health or auto insurance card, utility bill or statement, property statement from a county or city website, or credit card statement. Visit us at fedex.com to track the shipment. The hold will expire on (enter 5 days from initial HAL scan) to be returned to the shipper
We will close this Support Ticket now. Initials"
REATTEMPT NOTES CX IS VERY INSISTENT FOR SAME DAY REATTEMPT. THEY SAID THEY REALLY NEED THE PACKAGE TODAY. INFORMED THAT THIS IS SUBJECT FOR APPROVAL. PLS CB CUSTOMER FOR UPDATES IF NEEDED.
THANK YOU!!
We will continue to monitor this Support Ticket until 11/21/2024, no later than 6 PM Initials"
RTS NOTES CUSTOMER IS REQUESTING FOR THE PACKAGE BE RETURNED TO THE SHIPPER. MENTIONED THAT THE PACKAGE WILL BE RETURN TO THE ORIGIN ADDRESS PROVIDED ON THE LABEL. CB CUST IF OTHER INFO IS NEEDED.
For Internal Use Only Last Mile Optimized package has a customer requested service change. Send this shipment to FXE per your local remediation process using the FXE Exception Return Label filled out as OTHER with a reason of Customer Request Apply status 95Code 95 Transfer Custodial Control with reason FXG to FXE
(EXPRESS STATION ID) This LMO package was requested to be transferred back from Ground, please complete the Service Change when the package is received, if not received in 72 hours resolve task
We will continue to monitor this Support Ticket until 02/25/2026, no later than 6 PM
Initials" IO/BC
ADDRESS CORRECTION NOTES CUSTOMER CALLED IN AND PROVIDED THE CORRECT DELIVERY ADDRESS. MENTIONED THAT FEES WILL APPLY AND POSSIBLE DELAY. CB CUST FOR CONFIRMATION AND IF OTHER INFO IS NEEDED. THANKS!
For Internal Use Only Last Mile Optimized package has a customer requested service change. Send this shipment to FXE per your local remediation process using the FXE Exception Return Label filled out as OTHER with a reason of Customer Request Apply status 95Code 95 Transfer Custodial Control with reason FXG to FXE
(EXPRESS STATION ID) This LMO package was requested to be transferred back from Ground, please complete the Service Change when the package is received, if not received in 72 hours resolve task
We will continue to monitor this Support Ticket until 02/25/2026, no later than 6 PM Initials" IO/BC
RTS suspected fraud NOTE TEAM PLEASE HELP BECAUSE THIS PACKAGE NEEDS TO BE TRANSFER TO THE SECURITY FACILITY BECAUSE OF THE SUSPECTED FRAUD REQUEST.
For Internal Use Only Last Mile Optimized package has a customer requested service change. Send this shipment to FXE per your local remediation process using the FXE Exception Return Label filled out as OTHER with a reason of Customer Request Apply status 95Code 95 Transfer Custodial Control with reason FXG to FXE
(EXPRESS STATION ID) This LMO package was requested to be transferred back from Ground, please complete the Service Change when the package is received, if not received in 72 hours resolve task
We will continue to monitor this Support Ticket until 11/21/2025, no later than 6 PM Initials"