ICOMS NOTES

ICOMS SCREENS

@CM (COMMAND)- ALL CODES SHOULD BE PUT THERE (2 CHARACTERS)

SERVICEABLE STATUS- 

SERVICE CATEGORY

C- CABLE/TV SERVICE

D- BROADDBAND

T-TELEPHONE/LANDLINE

CODE FOR SERVICEABLE STATUS: SS

service availed by the customer

HOUSE MAINTENANCE: HM

HOUSE AMP (LINE OUTSIDE THE HOUSE)

PRE-WIRED (LINE INSIDE THE HOUSE)

CLICK F2 AS SHORTCUT FOR @CM

UNDER ST (ac for active; di for old packages disconnected)

CODE FOR CUSTOMER SERVICES (VS)

CREDIT LIMIT MAINTENANCE (CR)- TO KNOW IF CX HAS LIMIT

SHADOW CREDIT LIMIT-80% OF CREDIT LIMIT

EMAIL MAINTENANCE (EM) -SHOWS ACTIVE EMAIL

P FOR PRIMARY (WHITE) A (GREEN) FOR ALTERNATIVE

CUSTOMER LEDGER (57)-PREVIOUS & CURRENT BILL, PAYMENT, UTANG

ACCOUNT AGING (NOT PAID FROM PREVIOUS MONTH)

CUSTOMER MAINTENANCE (CM)-PERSONAL INFOS OF CX

CUSTOMER METHOD OF PAYMENTS (MP)

PURPLE MEANS ACTIVARE/ASSIGNED; GREEN MEANS MANUAL

CUSTOMER COMMENTS (CC) -WHERE U CAN SEE NOTATIONS FROM PREVIOUS AGENTS

BILL EMULATION (BE) - WHERE U CAN SEE FUTURE BILL OF CX

CUSTOMER EQUIPMENT MAINTENANCE (EQ)- SEE SERIAL NUMBER OF EQUIPMENTS IN ORDER TO RESET MEMORABLE WORD 

CUSTOMER DEMOGRAPHIC INFORMATION (16 OR DE)- LOOK AT DATE OF BIRTH ONLY (NEEDED IN ORDER TO BUYN O2 SIM)

ENDING PENDING PAYMENTS (PP) -  ONLY IF CX IS ENROLLED TO DIRECT DEBIT

DISPLAY ACCOUNT CONTRACTS (CT) - WHEN WILL CONTRACT END

PAYMENT SUMMARY (PS) - RECORD OF PAYMENTS OF CUSTOMER & HOW IT WAS PROCESSED

CUSTOMER CHANGE ENQUIRY (CV) - PREVIOUS CONTRACTS OF CS. RE-SEND THE CONTRACT TO CUSTOMER VIA EMAIL. TYPE 2 TO RESEND 

CUSTOMER WORK ORDER DISPLAY SELECTION (WO) - WORK ORDER OR CHANGES THAT HAPPENED TO THE ACCOUNT. TYPE 1 UNDER THE ? TO VIEW THE ORDER ON THE ACCOUNT.

STATUS TYPES:

CP=COMPLETED

FB-FUTURE STAR OR FUTURE BILL

ND- NOT DONE (THERE'S WRONG WITH CODING OR AN EQUIPMENT IS ORDERED)

CN-CANCELLED

BILL DAY CHANGE (CB) - WHERE U CAN CHANGE CS DEBIT DATE 

TO CHANGE DUE DATE PRESS F10

-SHOULD BE 0 BALANCE ON THE ACCOUNT

-NUMBER OF BILL DAY CHANGES MAX OF 2 (TWICE)

-WITH ACTIVE DIRECT DEBIT

WORK WTH ACCOUNT EQUIPMENT CHARGES (CG) - WHEN U CANCEL AN ACCOUNT, EQUIPMENT SHOULD BE RETURNED, IF CX FAILED TO RETUN EQPMT, THEY WILL PAY THE FULL FEE.