SWC
ARRANGEMENT OF THE CRC TABS: @
-NEW CRC (INTRO, PROBING, INQUIRIES)
-MANUAL FAB (FOR PRESENTATION AND BB HONESTY)
-OHT ( OBJECTION REBUTTALS FOR THE PRESENTATION)
- ORDER LINKS ( IF IN ANY CASE THAT THE CX IS USING A LAPTOP)
- ICOMS OR NEXUS SCRIPT ( IF THE AGENT WILL BE PROCESSING VIA NEXUS OR LP)
- ICOMS CODES
- EBB SCRIPT TAB ( FOR THE EBB CHATS)