BILL CYCLE PRO RATED CHARGES

I understand that billing can sometimes be confusing, and I’m here to help clarify things for you.

You requested a change to your billing cycle in the middle of the current period (from X/X to X/X). This adjustment affected how your charges were calculated, and I want to ensure you fully understand what’s happening.

Previous Bill: Your last bill covered a shorter service period, which is why it appeared lower than usual.

Current Bill: This bill combines the remaining charges from the previous cycle with the new charges for the current period. This is why you’re seeing a higher total this time around. The amount of $XXX reflects both sets of charges.

I want to assure you that moving forward, you can expect your bills to be around $XXX, which should provide more consistency.

I completely understand that unexpected charges can be concerning. If you have any further questions or need clarification, please don’t hesitate to reach out. I’m here to support you!