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Case Number: 203666066 Order Number: n/a Issue: The guest called want to make an order for the same day delivery. Resolution: Verified the acct of the guest/ partner this call to SHIPT department.

Case Number: 203668963 Order Number: 9182240777565 Issue: Thre guest is asking for the price match from Amazon. Resolution: Verified the account of the guest/ tell the guest that I cannot process a price match since the item is on sale in Amazon/price match policy/ as a one time courtesy honored the guest a $10 discount.

Case Number: 203672216 Order Number: 902000516504298 Issue: The guest called in she received a damaged item. Resolution: Verified the account of the guest/ process a refund to the guest.

Case Number: 203676461 Order Number: n/a Issue: The guest called in for update of her card information Resolution: Verified the acct. of the guest/ updated the card information of the guest.

Case Number: 203696302 Order Number: n/a Issue: The guest called in asking for the red card that is in her account. Resolution: Verified the account of the guest/ educate the guest that the redcard that is in her acct is under her daughter/ in the closing spiel the guest disconnected the call.

Case Number: 203697516 Order Number: 912000425072144 Issue: The guest called in she haven't received the item yet. Resolution: Verified the account of the guest/ ask for probing questions/ process the refund to the guest.

Case Number: 203699136 Order Number: 1082207928098 Issue: The guest called in asking for the price adjustment. Resolution: Verified the acct of the guest/ educate the guest that since the item is out of 14 days price match policy can't do a price match but as a one time courtesy honor the guest a special exception.

Case Number: 203701924 Order Number: 912000533932962 Issue: The guest called in she received a damage item. Resolution: Verified the account of the guest/ ask for probing questions/ process the refund to the guest.

Case Number: 203703879 Order Number: 102000261143699 Issue: The guest called in she haven't receive the promotional gift card in her email/ asking if she is charge for $5. Resolution: Verified the account of the guest/ educate the guest that she is not being charge for $5/ since the guest mentioned she haven't receive the gift card in her email need to partner this call to gift card department.

Case Number: 203709440 Order Number: n/a Issue: The guest called she can't open her account. Resolution: Verified the account of the guest/ send a reset password link to the email of the guest.

Case: 203710800 Order: 912000524185689 Issue: The guest called in there's a missing item in her pick up order. Resolution: Verified the account of the guest/ process the refund for the guest. Missing Item Tcin: 76550581

Case Number: 203714001 Order Number: n/a Issue: The guest called in for the reset password. Resolution: Verified the account of the guest/ send a reset password link to the email of the guest.

Case: 203712265 Order: 912000472410319 Issue: The guest called in for the missing item. Resolution: Verified the account of the guest/ process the replacement to the guest. Missing Item Tcin: 85372488,83796926

Case Number: 204383263 Order Number: 912000544714291 Issue: The guest called in wants to escalate her concerns about the item that he made to order/ guest provided a reference number 204239825 Resolution: Verified the account of the guest/ as you can see in the documentation or in the notes of the previous agents the guest will be transferred once the item is in transit.

Case Number: 204386102 Order Number: n/a Issue: The guest called in asking for the amount of the gift card a birthday gift card from his grand daughter. Resolution: Unverified the account of the guest/ guest don't have an account here in Target, tried to asked the guest any information for me to pull up an account but he guest insist not to provide any information's/ tried to checked the gift card upon checking there is no gift card found using the gift card number that he provided.

Note: When the call came in there is no account of the guest in the salesforce. I tried to manually create an account in salesforce.

Case Number: 204389393 Order Number: 3291-2374-0074-9771 Issue: The guest called in for the in-store purchased that happened in her account Resolution: Verified the account of the guest/ educate the guest that someone is not using her account and the card used on the store purchased transaction is different so meaning she is not being billed for the purchased.

Case Number: 204398310 Order Number: 922000458861723 Issue: The guest called in want to change the pick up for the same day delivery. Resolution: Verified the account of the guest/ educate the guest that I don't have an option here in my end to change to same day delivery/ offered the guest to cancel the items that is ready for pick up and after that I will transfer her to Shipt department and re order again for the same day delivery and inform also the guest that there will be a charge of $9.99.

Note: The guest did not disconnected the call and I am the one to disconnect the call.

Suspected HOA Case#: 204393529 Order#: 912000505908847 TCINs with quantity of items impacted (including non-HOA missing items):89603980 Was Shipping Carrier’s Photo Proof of Delivery shared with guest (if applicable):No Does guest have two or more orders over $200 as missing or delivered not received: No Is the item the guest is contacting about from one of the high-risk depts. as missing or delivered not received; No Issue: The guest called in there are missing items that he made to order. Resolution: Verified the account of the guest/ educate the guest that I just want to let you know that there are certain items restricted to us to provide an option for the moment and only our higher department can provide resolution on those items, these items you are pertaining to belongs to it. But you don't need to worry cos I already submitted here a report to our back end team and they will conduct now a thorough investigation along with our carrier about this issue. You may expect an email resolution from our order research team within 5-7 business days.

Case Number: 204402450 Order Number: n/a Issue: The guest called in asking if he can place more than 10 in a cart for the item that is on sale. Resolution: Unverified acct of the guest since the guest mentioned he don't have an account here in Target/ while I am trying to maximize my resources here in my end to provide a best resolution for the guest/ the guest disconnected the call in the middle of our conversation.

Case Number: 204404381 Order Number: 102000445096930 Issue: The guest called in asking for the price match for the item that is on sale now. Resolution: Verified the account of the guest/ process a price adjustment since it is a valid price match for $38/ and I almost done processing the price match but the guest did not response in the line/ provide a ghost and disconnecting script. 11/22/2023 3:11 PM

Case Number: 204406888 Order Number: 912000457151707 Issue: The guest called in still haven't receive the item. Resolution: Verified the account of the guest/ asked for probing questions/ process the refund to the guest.

Case Number: 204409609 Order Number: 102000096238790 Issue: The guest called in she received a damage item that is shattered. Resolution: Verified the account of the guest/ asked for probing questions/ process the refund to the guest.

Note: There is no account by the guest when the call came in the salesforce I manually created.

Case Number: 204412197 Order Number: 102000520158641 Issue: The guest called in for the missing screws all hardware material to connect the Trampoline Resolution: Verified the account of the guest/Partner this call to SLT2

Case#: 204436308 Order#:912000163745919 Issue: Price Match Request Resolution: Honored Price Match Request Per Policy - Refer to Axiom Notes for details. $6.03

Case Number: 204438599 Order Number: n/a Issue: The guest called in because she received a gift card from her daughter and asking on how to activate. Resolution: Unverified account of the guest/ guest don't have an account here in Target/ while I am asking for the permission to place the call on hold because I just need to double check on how to activate the gift card the guest disconnected the call.

Note: When the call came in there is no account in the salesforce.

Case Number: 204439668 Order Number: n/a Issue: Ghost call UPLOADED: y

Case Number: 204440659 Order Number: 912000387090035 Issue: The guest called in because of the e Rob lox that she made an order last November 9, 2023. The guest mentioned that she want a physical gift card not an email gift card. Resolution: Verify the acct of the guest/ base on the reference # that the guest provided it shows here that the guest will call back and we'll honor the 40 discount once she made an order again for this Rob lox. Tell the guest to purchased the gift card in Store and after that gave us a call back and we will honor a $40 discount.

Note: If the guest will make a call back that she already purchased a physical card in Target store please do honor a $40 discount.

Case Number: 204445854 Order Number: n/a Issue: The guest called in want to have a reset password. Resolution: Verify the account of the guest/ Enabled the account of the guest first and send the reset password to the guest.

Note: There is no account in the salesforce when the call came in and I manually created a account.

Case Number: 204446849 Order Number: n/a Issue: The guest called in she want to place an order fro drive up. Resolution: Verify the account of the guest/ helping the guest in placing the order for drive up and in the middle of our conversation the guest requested to speak for a manager/ Partner this call to SLT2

Case Number: 204456862 Order Number: 3278-1301-0174-8629 Issue: The guest called in asking for the price adjustment for the items that she purchased in store. Resolution: Verified the account of the guest/ while checking for the item it shows that the item is out of window policy and in the middle of our conversation the guest disconnected the call.

Case Number: 204450350 Order Number: 912000515514950 Issue: The guest called in she received a wrong item in her package when she pick up the item. Resolution: Verify the account of the guest/ process the replacement for the guest.

Case Number: 204453320 Order Number: 41400000151699121 Issue: The guest called in want to return the item the item that is being replacement/ Guest had a hard time to return the item to the target store. Resolution: Verified the acct of the guest/Process the refund to the guest.

Case Number: 204459353 Order Number: n/a Issue: The guest called in want to send a reset password to her email. Resolution: Verify the account of the guest/send a reset password link to the email of the guest.

11/22/2023 9:49 PM

Locked accounts will only be unlocked only after the Guest resets their password.

The guest has been emailed instructions to reset their password. Please tell the guest to check their inbox for this email. If the guest does not see it in 30 minutes, they may call us back at 1-800-591-3869 to try again.

Case Number: 204459353 Issue: The guest calledin for the reset password. I already send a reset password to the guest and after I send the reset password there is no response/provide a disconnecting script. Date and Time: 11/22/2023 9:49 PM UPLOADED: y

Case Number: 206870545 Order Number: 902000738287178 Issue: The guest called in want to change the name in the shipping. Resolution: Verified the acct of the guest/ the guest will give a callback to change the name on the shipping.

Case Number: 206872342 Order Number: 9181579712632 Issue: The guest called in for the item that is already tag as delivered but she never received. Resolution: Verified the account of the guest and inform the guest that Carriers may mark packages delivered in error. Errors are usually identified at the end of the day when drivers review the remaining packages in their trucks and inform the guest to wait for 24-48 hrs

Case Number: 206874426 Order Number: 142000743957068 Issue: The guest called in want to place an order. Resolution: Verified the acct of the guest/ help guest placing the order.

There is no account in the salesforce when the call came in, created an account in the salesforce.

Case Number: 206878620 Order Number: 102000520674978 Issue: The guest called in asking how much will be the amount of his order. Resolution: Verified the acct of the guest and educate the guest that the specia exeption is already process.

Case Number: 206880482 Order Number: 912000680057539 Issue: The guest called in regarding for the Target circle bonus that she haven't receive a credit. Resolution: Verified the acct of the guest/ transfer the guest to SLT2.

Case Number: 206883299 Order Number: n/a Issue: Ghost call Resolution: Unverified account/ ghost call/ do the disonnecting script.

Case Number: 206887475 Order Number: 912000670384979 Issue: The guest called in she received a damage item which is Holiday Gingerbread Pal Hot Drink Bomb - 1.7oz - Favorite Day™ Resolution: Verified the account of the guest/process the replacement.

Case Number: 206900972 Order Number: n/a Issue: The guest called in asking why one of the item which is Bundt Pan is not sale here in Target while in other competitor it is on sale for everytime. Resolution: Verified the account of the guest/ educate the guest that we dont have an option here to know when the item is on sale/ also tell the guest that we can't process a price match since the item is under target plus/ Transfer to SLT2

Case Number: 206905894 Order Number: 912000616159821 Issue: The guest called in for the damaged item. Resolution: Verified the account of the guest/ process the replacement.

Case Number: 206908456 Order Number: 102000703335838 Issue: The guest called in about the missing item. Resolution: Verified the account of the guest/ educate the guest that upon checking here on my end the item is on arriving status on December 9.

Case Number: 206909932 Order Number: 902000697024719 Issue: The guest called in for the damaged item. Resolution: Verified the acct oft he guest and process a refund.

incorrect item received

Case Number: 206911057 Order Number: 912000610653995 Issue: The guest called in she received a wrong item and haven't receive the item that she ordered. Resolution: Verify the account of the guest/ tell the guest to return the store the item that she received wrong and one of our TM in store will help her regarding to her concerns.

Case Number: 206912364 Order Number: n/a Issue: The guest called in she can't open her account. Resolution: Verified the acct of the guest/ send a reset password link.

Case Number: 206913609 Order Number: 912000697549444 Issue: The guest called in for the error of her giftcard. Resolution: Verify the account of the guest/ transfer to giftcard department.

Case#: 206921307 Order#: 912000709765688 TCIN(s):52161284 Retailer:Bestbuy.com Source: Retailer's Price (as listed): 21.13 Price Reflected on Concession Page (Price guest paid): 59.99 Issue: Price Match Request to : 39.99 Resolution: Honored Price Match Per Policy - Refer to Axiom notes for details.

Case Number: 206915706 Order Number: 902000744770893 Issue: the guest called in for the item that is being cancelled. Resolution: Verify the account of the guest/ upon checking the policy other and the item is from target plus/ transfer to target plus.

Case Number: 206923162 Order Number: 912000529834825 Issue: The guest called in asking fort he credit for her target gift card. Resolution: Verified the account of the guest/ and the guest will be transferred to senior level team according to the guest because the previous agent that she talked to mentioned that will be transferred to senior level team regarding to the credit suppose that she have.

Case Number: 206926104 Order Number: 912000102122871 Issue: The guest called in she received a damaged replacement item. Resolution: Verify the acct of the guest/ tell the guest that the only option that I have here in my end is to process a refund but the guest don't want to have a refund for only $57.99. advised the guest to return the item to store and one of our TM in store will assist her and gave another option.

2 books get 1 free sent a replacement received the replacement damage.

Case Number: 206928117 Order Number: n/a Issue: The guest called in asking for the return policy for the cat&jack. Resolution: Verify the acct of the guest/ educate the guest about the return policy.

Case Number: 206929142 Order Number: n/a Issue: The guest called in asking for the price match. Resolution: Verify the acct of the guest/ in the middle of our conversation the guest disconnected the call.

Case Number: 206929142 12/7/2023 6:59 PM Issue: Disconnected call UPLOADED: Y

Case Number: 206929453 Order Number: 912000707768840 Issue: DNR Resolution: Verify the acct oft he guest/ process the replacement .

Case Number: 206931257 Order Number: 102000367402432 Issue: The guest called in for the missing item in the package. Resolution: Verify the account of the guest/ process the refund for the guest.

Case Number: 206932561 Order Number: n/a Issue: The guest called in to reset password. Resolution: Verify the acct of the guest/ send a reset password link to the acct of the gst.

Case Number: 206933412 Order Number: 902000670308584 Issue: The guest called in for the item that is missing in the package. Resolution: Verify the acct of the guest/ process the replacement.

Case Number: 206934559 Order Number: n/a Issue: The guest called in for the $20 reward that she can't apply to her order. Resolution: Verify the acct of the guest/ educate the guest to wait for 1-2 bs days.

Case Number: 206936142 Order Number: 912000198388680 Issue: The guest called in she haven't receive the item. Resolution: Verify the acct of the guest/ process the refund.

Case Number: 206936058 Order Number: n/a Issue: Ghost call Resolution: Unverify the acct of the guest.

Case Number: 206936058 12/7/2023 7:51 PM Issue: Ghost Call Uploaded: Y

Case Number: 206937711 Order Number: n/a Issue: The guest called in for the the reset password. Resolution: Verify the account/ send the reset password.

Case Number: 206938683 Order Number: 912000413790683 Issue: DNR Resolution: Verify the acct of the geust/ process the refund.

Case Number: 206940825 Order Number: 3328-1085-0112-2648 Issue: The guest called in asking for the receipt of the AirPods Pro (2nd generation) with MagSafe Case ( Resolution: Verify the acct of the guest/ partner this call to GR

calyforlif@comcast.net

Case Number: 206942599 Order Number: 912000718615727 Issue: The guest called in she pick up a damage item. Resolution: Verify the acct of the guest/ process the refund to the guest but while I am on hold while processing the refund the guest disconnected the call but I successfully processed the refund.

Case Number: 206942599 12/7/2023 8:54 PM Issue: Disconnected call UPLOADED: y

Case Number: 206943837

Order Number: n/a Issue: The guest called in asking for the $15 off by the target circle. Resolution: Verify the acct of the guest/ educate the guest that there are certain items that is eligible for the offer that's why the $15 did not apply.

Case Number: 206945628 Order Number: 912000627724164 Issue: DNR Resolution: Verify the account of the guest/ since the item is a gift card need to partner the call to gift card department but the department is already closed provide the guest the contact number and by tomorrow the guest will call the gift card and also provide the guest the reference number.

Case Number: 206946743 Order Number: 902000745995099 Issue: The guest called in want to change the shipping address of the item. Resolution: Verify the acct of the guest/ inform the guest that once the item is in transit just gave us a call abck and that is the time that we can change the address.

Case Number: 206947602 Order Number: 902000746287625 Issue: The guest called in for the charges on her acct for the item that is being cancelled. Resolution: Verify the acct of the guest/ tell the guest that it is just an auth hold and she need to wait for 7 bs days.

Case Number: 206948894 Order Number: 142000589659823//142000400406282 Issue: The guest called in wants to place an order and the geust said she received a wrong item from her previous order. Resolution: Help the guest in placing the order// process the refund to the guest.

Case Number: 207290670 12/10/2023 1:21 PM Issue: Ghostcall UPLOADED: y Order Number: n/a Issue: Ghost call Resolution: Unverify the acct/ do the disconnecting spiel

Case Number: 207291528 Order Number: 142000701404100 Issue: DNR Resolution: Verified the acct of the guest/ already askedfor probing questions/ item is under Targetplus/ Partner this call to Targetplus dept.

Case Number: 207293682 Order Number: na Issue: Ghost call Resolution: Unveify acct/ do the disconnecting spiel and remove the acct of the guest. Case Number: 207293682 12/10/2023 1:38 PM Issue: Ghostcall UPLOADED: y

Case Number: 207317657 Order Number: 912000762091971 Issue: The guest want to cancel the order. Resolution: Verified the acct of the guest/ educate the guest that once the item is on transit that's the time that we can cancel the order or the item/in the middle of con. the guest did not response and gst disconnected the call.

Case#: 207319710 Order#:3342-0938-0077-7630 TCIN:86194847 Retailer:Target.com Source: website Retailer's Price (as listed): Price Reflected on Concession Page (Price guest paid): Issue: Resolution:

Case Number: 207319710 Order Number: 3342-0938-0077-7630 Issue: The guest called in wanted to apply the promotion that did not apply to her in store purchase for the Spend $50 save $10, Spend $100 save $25 on select toys Resolution: With the supervisors approval honor the gift card amounting to $10.

GR Concession Guest name: Karen Orozco Alcaraz Guest number: (408) 712-1497 Email address (if provided):karensita16@yahoo.com Physical address (if needed): na

Case#: 207323314 Order#:912000623519112 TCIN:87846665 Retailer: Target.com Source: Website Retailer's Price (as listed): $29.74 Price Reflected on Concession Page (Price guest paid): $34.99 Issue: The guest called in asking requesting for the price match. Resolution: Verified the acct of the guest/ as a one time courtesy with the sup approval honored the guest the $5.25

Case Number: 207327323 Order Number: 9181731214023 Issue: DNR Resolution: Verified the account of the guest/ process the replacement and refund for the guest.

Case Number: 207329157 Order Number: 912000732671382 Issue: The guest called in because someone used her card for online orders. Resolution: Verified the acct of the guest/ partner this call to SLT2.

Case Number: 207331935 Order Number: 9182047809742 Issue: The guest called in for the item that she purchased last September which is having a damage. Resolution: Verified the acct of the guest/ educate that the item is out of return window.

Case Number: 207333407 Order Number: 912000614790111 Issue: The guest called in asking for the price adjustment for the item that is on sale. Resolution: Verified the acct of the guest/ process the price match to the guest.

Case Number: 207343919 Order Number: n/a Issue: The guest called in for the account that is locked. Resolution: Verified the acct of the guest/ send a reset password link to the guest.

Case Number: 207351725 Order Number: 102000762296010//102000762265245 Issue: The guest called in asking for the giftcard that he did not make an order. Resolution: Verify the acct of the guest/ partner this call to giftcard department.

Case Number: 207344797 Order Number: n/a Issue: The guest called in asking for the help to add a item to her cart. Resolution: Verify the acct of the guest/ help guest in adding the item to her cart.

Case Number: 207347132 Order Number: n/a Issue: The guest called in for the reset password. Resolution: Verify the acct of the guest/ enabled the acct of the gst and send a reset password.

Case Number: 207348232 Order Number: 902000650134921 Issue: The guest called in because the guest want to inform that the item that is reportedly missing earlier is already found by her son. Resolution: Verify the account of the guest and educate the guest to disregard the notification that the back end team will be sending to her regarding to the item since the item is already found and the item is not missing.

Case Number: 207349848

Order Number: 102000715706864 Issue: The guest called in want to place an order. Resolution: Verify the acct of the guest/ help guest placing the order.

Case Number: 207353194 Order Number: 902000774384269 Issue: The guest called in her order that is in her cart did not go through Resolution: Verify the acct of the guest/ change the card on file of the guest/ and help the guest to place an order.

Case Number: 207354443 Order Number: 9181120318228 Issue: The guest called in asking for the price match. Resolution: Verify the acct of the guest/ educate the guest that I wasn't able to process a pricematch since the item is on sale on our competitor.

Case Number: 207357786 Order Number: 41400000153629525 Issue: The guest called in asking she can go pick up the item that is for replacement. Resolution: Verify the acct of the guest/ educate the gst to go to store and one of our tem member in store will give her an option if she can process a replacement and pick up the item.

Case Number: 207358848 Order Number: 912000693468034 Issue: The guest called in for the missing items. Resolution: Verify the acct of the guest/ process a refund.

Case Number: Order Number: Issue: Resolution:

Disposable Diapers Economy Pack - Size 4 - 200ct - up & up™

Charmin Ultra Strong Toilet Paper - 24 Mega Rolls

Bounty Select-A-Size Paper Towels - 6 Mega Rolls

2 Palmolive Original Ultra Liquid Dish Soap Detergent - 46 fl oz

Tide High Efficiency Liquid Laundry Detergent - Original - 154 fl oz

KIND Peanut Butter Dark Chocolate + Protein Nutrition Bars - 12ct (3)

Case Number: 207362751 Order Number: 142000504848449 Issue: pre order Resolution: help guest placing the order.

Case Number: Order Number: Issue: Resolution:

Case Number: 207485851 Order Number: 912000623231314 Issue: The guest called in she haven't received her items. Resolution: Verify the acct of the guest and process the replacement.

Case Number: 207487744 Order Number: 912000614545890 Issue: The guest called in for the missing items and also guest asked for the email notification resolution from our back end office since one of the prev. agent already submitted a HOA report. Resolution: Verify the acct of the guest/ tell the guest to wait for 24-48 hrs for the email notification.

Case Number: 207490484 Order Number: 912000526169906 Issue: DNR Resolution: Process the replacement for the guest.

Case Number: 207492653 Order Number: n/a Issue: The guest called in regarding to the reset password. Resolution: Verify the account of the guest/ send a reset password link for the guest.

Case Number: 207494742 Order Number: n/a Issue: The guest called will callback once she have all the information for her orders. Resolution: Verify the acct of the guest

Case Number: 207496729 Order Number: 912000596826240 Issue: The guest called in for the items that she haven't receive. Resolution: Verify the acct of the guest and process a refund and replacement.

Case Number: 207500232 Order Number: 902000726030528 Issue: DNR Resolution: Verify the acct of the guest/ process the replacement the guest asked for a compensation/ if ever happens that the guest will callback and make an order please do honor a 5% discount.

Case Number: 207503120 Order Number: 912000616613897 Issue: DNR Resolution: Verify the acct. of the guest/ process the replacement for the guest.

Case Number: 207508963 Order Number: 912000681656937 Issue: The guest called in want to cancel the order. Resolution: Verify the acct of the guest/ inform the guest that he need to wait for the item to be in transit for us to cancel the item.

Case Number: 207511254 Order Number: 902000689504773 Issue: The guest called in want the item to be ship to her address since the item is out of stock for pick up. Resolution: Verify the acct of the guest/ educate the guest that when we ship the item there's a shipping fee.

Case Number: 207515884 Order Number: 912000638695443 Issue: The guest called in regarding for the Make 4 qualifying purchases of $90 or more to earn a $35 reward in Target Circle earnings. Resolution: Verify the account of the guest/ already educate the guest that she need to make a 4 qualifying items to get the $35/ in the middle of our conversation the guest req. to speak for a supervisor.

Case Number: 207518752 Order Number: 912000703021111 Issue: The guest called in asking for the status of the refund Resolution: Verified the account of the guest/ upon checking on the acct of the guest there is no refund that has been process already tell the guest that if he want I can process a refund but he insist to talk for a supervisor.

Case Number: Order Number: Issue: Resolution: