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BTN: 8602760221 0831205 CX NAME: MARZENA GRABOWSKI VALIDATION: pin CBR: 18609195482 EMAIL: no email ISSUE: to internet is not working RESOLUTION: call the vantage

BTN: 8153357677 CX NAME: ALLISON MENKE VALIDATION:dob CBR:18159691870 //8159795367 EMAIL: no email ISSUE: very loud static on the line for a weeks this happen / there is dial tone can make and receive calls but it was still the same // cx already unplug the cables RESOLUTION: create a ticket VER 11 Recommendation CROSS TO WORKING PAIR: RING-SIDE CRAFT: DC SIGNATURE KOHMS VOLTS 364 T-R 21 -2 T-G 343 -12 R-G DC SIGNATURE KOHMS VOLTS 3500 T-R 21.22 -2 T-G 344 -52 R-G Ticket Number: 9480079 Appointment Window: 12/22/2020 08:00 AM to 12:00 AM Contact Name: ALLISON MENKE Contact Phone: 815-979-5367

3 Lewis Tonya K- customer service

BTN: 4087826019 CX NAME: NADINE COLOMA VALIDATION: ivr , passcode CBR:408-782-6019 EMAIL:nadinek1965@gmail.com ISSUE: voicemail issue / vm password RESOLUTION: reset the pin on metaview it keeps saying invalid when i test it now contact the spc / they suggest to me to create a ND 408-776-2814 412369 1234 Ticket Number: 5021121 Point of Contact Phone: 408-782-6019

BTN: 2696792186 CX NAME: ON PURPOSE BRANDING VALIDATION: service address CBR: 2692677550 EMAIL: no email ISSUE: upgrade the phone / try to calling to retrieve the message /cx was not on the premise // increase the internet speed that causing this RESOLUTION: i tested calling the phone the answer machine answer / / cx requesting for a call forwarding contact the spc / test the call forwarding 2692677550/ the call has been forwarded but the cx wasn't able to answer it leave a message on vm

7973724

5 Valencia Dieg +8002394430 BTN: 5182512178 CX NAME: MARANDA STRONG VALIDATION: CBR:5189269551 EMAIL:lynn.maranda03@yahoo.com ISSUE: can access the vm RESOLUTION: RESET THE PIN ON THE METAVIEW AND ACCESS THE VM USING THE NEW PIN NEW PIN 0569 ACCESS CODE 518-251-5400

6 BTN: 9035676091 CX NAME: CHAMBERS & PHILLIPS WATER VALIDATION:pin CBR:19036816346 EMAIL:chambersphlips@gmail.com ISSUE: there is appointment today 4590162 RESOLUTION: provide the status

BTN: 2178543201 CX NAME: carlin villa motel VALIDATION: pin CBR:12178510459 EMAIL: no email ISSUE: the phone is not working / static on the line / cant make and receive calls but there is dial tone / this morning it was started / when trying to dial a number there is static on the line / there is broken wire on his end / one phone only .// unplug the cables and reboot the system already RESOLUTION: i called the phone it was just only dead air it was not ringing VER 0L Recommendation OPEN OUT BALANCED- CAP BAL 100 % DISTANCE FROM CO 7100 FT VER CODE MAPPED FROM VER 41 NO FAULTS TO BENCHMARKED LENGTH

Ticket Number: 1507867 Appointment Window: 12/22/2020 01:00 PM to 05:00 PM Contact Name: CARLIN VILLA MOTEL Contact Phone: 217-851-0459

BTN: 2179654416 CX NAME: BETTY MAGUIRE VALIDATION:ivr , ssn CBR:12176524416 EMAIL: no email ISSUE: there is no dialtone / it was started today / when pickup the phone it was dead air / unplug the cables already RESOLUTION: contact the spc / i called the phone it was ringing and keeps ringing / create a ticket approved by tm VER FH Recommendation LTS EQUIPMENT ACCESS FAILURE Ticket Number: 9480222 Appointment Window: 12/23/2020 08:00 AM to 12:00 PM Contact Name: BETTY MAGUIRE Contact Phone: 217-652-4416

9 Howell Lance +8002394430

BTN: 7074641752 CX NAME: SHIRLEY HELMS VALIDATION:pin by the dsl CBR:707-464-1752 EMAIL:3domingo77@gmail.com ISSUE: cant make a outbound call / there is dial tone / there si answering machine / don't need a vm / cant call long distance RESOLUTION: create a nd for long distance and call the cx to removed the vm

10 Russell Delec

BTN: 2182865414 CX NAME: DAVID H REIMER VALIDATION:dob by the cs CBR:2182865414 EMAIL:davereimer@frontier.com ISSUE: the internet is not working / cx was not one the premise right now / slow internet connection / there is computer and cellphone / RESOLUTION: create a ticket approved by tm Ticket Number: 1507896 Appointment Window: 12/22/2020 08:00 AM to 12:00 PM Contact Name: DAVID H REIMER Contact Phone: 218-286-5414

BTN: CX NAME: VALIDATION: CBR: EMAIL: ISSUE: RESOLUTION:

Applied Tech

BTN: 2191890223// 2604826804 CX NAME: ONE FINE DAY BYAUTUMN INC VALIDATION: pin CBR:2604822844 EMAIL:cameronf@atgsw.com ISSUE: the internet is not working RESOLUTION: the service type is fios

BTN: CX NAME: VALIDATION: CBR: EMAIL: ISSUE: RESOLUTION: temecula

43218 Business Park Drive #103 Temecula, CA 92592 951.506.4220

BTN: 7602446149 CX NAME: MER-MAR ELECTRONICS VALIDATION: pin CBR:7602446149 EMAIL:jbritto@mermarinc.com ISSUE: the main line is not working no dialtone // it was started this morning / when pickup the phone just only dead air // there is no any way to performa troubleshooting RESOLUTION: contact the spc / create a ticket approved by tm VER 3 Recommendation OPEN IN Ticket Number: 5021459 Appointment Window: 12/22/2020 08:00 AM to 12:00 PM Contact Name: MER-MAR ELECTRONICS Contact Phone: 760-244-6149

BTN: 7275414650 CX NAME: LOURDES VAZQUEZ VALIDATION:ssn CBR:7273429217 EMAIL:no email ISSUE: slow internet connection RESOLUTION: transfer to fios

BTN: CX NAME: VALIDATION: CBR: EMAIL: ISSUE: RESOLUTION:

17 Tovar Nicholas from the cs

BTN: 9098866894 CX NAME: CAROL RONQUILLO VALIDATION:dob , cs CBR: 9098866894 EMAIL:j.melendez03@yahoo.com ISSUE: cant make out going call RESOLUTION: invalid transfer from the cs / Chelsea / cx can make call locals but cant call long distance cx 9093310424- long distance 9092684345- long distance

18 Russell Delec BTN: 3045832898 CX NAME: KATHY CURLEY VALIDATION: ivr , pin CBR:3049463198 EMAIL:kathyrunyon662@yahoo.com ISSUE: reset the vm pin RESOLUTION: reset the pin and test to access the access code// ask the cx to test on her end if the vm pin will be work / new pin 1974/ call back the cx to verify if the vm will be work

BTN:4194833745 CX NAME: ROBERT A BORES VALIDATION:ivr , pin CBR:14197447831 EMAIL:pjbores@gmail.com ISSUE: no dialtone // when pickup the phone it was dead air / one phone only RESOLUTION: open the nid still the same contact spc create a ticket VER 41 Recommendation OPEN OUT BALANCED- CAP BAL 100 % DISTANCE FROM CO 17400 FT Ticket Number: 9480465 Appointment Window: 12/22/2020 08:00 AM to 12:00 AM Contact Name: ROBERT A BORES Contact Phone: 419-744-7831

20 Prince Tiffany

BTN: 7153880180 CX NAME: ALAN PAVELSKI VALIDATION: dob CBR:7153444129 ISSUE: email issue RESOLUTION: educate the cs to call the dsl

BTN: 3044723413 CX NAME: DENNIS D ESTES VALIDATION: ivr , pin CBR:13044723413 EMAIL: no email ISSUE: there is static on line / it was started 5 days RESOLUTION: there is an outage Outage affecting started 2020-12-21 08:00:00 ET. MSI ID: 964289 Ticket Number: 5132644 Appointment Window: 12/23/2020 08:00 AM to 12:00 AM Contact Name: DENNIS D ESTES Contact Phone: 304-642-3413

BTN: 7603255645 CX NAME: NETWORK ELECTRIC VALIDATION: service address CBR: 7603255645 EMAIL:sparky1@bc.rr.com ISSUE: ask about the call forwarding / wants to add call forwarding RESOLUTION: call the account service

BTN: CX NAME: VALIDATION: CBR: EMAIL: ISSUE: 78511313 RESOLUTION:

wanda ray

valenter tx76821 3253653242

BTN: CX NAME: VALIDATION: CBR: EMAIL: ISSUE: RESOLUTION:

tevon erwin

long beach ca 90804

5624331981

BTN: CX NAME: VALIDATION: CBR: EMAIL: ISSUE: RESOLUTION: