Sept 11 2023 Notes (EST)

ESCALATION DISPUTE ID: 11428683. Claim Cancellation for Transaction ID: 94953681628 for Snipes Military Cros… amounting to $222.60 on 09-11-2023 with ZD#74758488 for Non Reg Z - Goods/Services Not As Described. As per scrutiny, DND: 2023-09-11. Dispute State is Open. This dispute type does not qualify for Provisional Credit. Chargeback filed on 2023-09-11. However, the Case Details: CONSUMER DISPUTE - REJECTED. Cannot recall Chargeback with Error message: "ROL-1351: The message cannot be recalled". Chargeback not transactioned in Inspector by prior Analyst. No merchant credit. Initiated claim cancellation on 2023-09-11. Sent Final Resolution Letter with ZD#:74763003 on 2023-09-11. Case closed.

ESCALATION Dispute ID: 10570798-void. Escalation for Claim Filing received on 09-11-2023 with Incident #74740282. As per review, claim went stale and not visible in Inspector for T-Mobile with transaction ID: 92639058549 amounting to $50.88. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 09-11-2023. Case ongoing.

ESCALATION Dispute ID 11382062. Received escalation for Final Credit Not Issued on 09-11-2023 via ZD #74708938. CH claimed (1) Reg E – Debit Unauthorized Transaction amounting to $1,400.00 with transaction ID:97787578049 with merchant Bank Of America Fl. As per review, claim was finalized as "Approved/Error Found" on 2023-09-07. No TC issued. No chargeback filed. No merchant credit. Final letter was sent on 09-07-2023 via ZD #74475067. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-10-2023 with Incident #74688308. As per review, requested transaction ID's 4941862080 and 4941857912 amounting to both $20.57 expired on 2023-09-11 02:56:24. Unable to file a claim. No further action. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-09-2023 with Incident #74650788. As per review, requested transaction ID 7809635433 amounting to $100.00 expired on 2023-09-09 13:03:54 for CANNERY HOTEL AND CASI, LAS VEGAS, NVUS. Unable to file a claim. No further action. Case closed.

ESCALATION Dispute ID 11398653 - Escalation received on 09-09-2023 with Incident #74647200 regarding Claim Update. As per review, disputed transaction already settled and Dispute State is open with transaction ID: 07815505116 for ATM Withdrawal amounting to $60.00 for Reg E - ATM Cash Not Received. TC eligible. No chargeback filed as of time of investigation. No merchant credit as of time of investigation. No Chargeback filed as of time of investigation. DND: 2023-09-11. Provisional Credit Deadline on 2023-09-25 and Resolution Deadline on 2023-10-26. No further actions taken. No claim cancellation request received. Case ongoing.

ESCALATION Dispute ID 11265515. Escalation received on 09-09-2023 with Incident #74635426 regarding Claim Update. CH claimed (6) * Reg E - Transaction Was Cancelled amounting to $109.94. No dispute cancellation request received as of 09-12-2023. TC due date on 2023-09-11. TC was issued on 09-06-2023 with ZD#:74454487. DND on 2023-08-27. Resolution Deadline on 2023-11-25. Claim state is open and Additional Information was Requested. Full merchant credits were observed with transaction ID's: 062527682, 062497513, 062494733, 062492745, 062491531 and 062477156 all settled on 2023-09-06. Amounting to $24.99, $13.99, $17.99, $24.99, $13.99 and $13.99. Case ongoing.

ESCALATION Dispute ID 11156803. Received escalation for Final Credit Not Issued on 09-09-2023 via ZD #74634733. CH claimed (1) * Reg E - Duplicate Charge for Roe 15 Isbe Reg Fees amounting to $61.35 with transaction ID: 97709411829. As per review, claim was finalized as "Approved". Received Full Merchant Credit on 2023-08-18 amounting to $61.35 with transaction ID:97714862340. TC issued on 2023-08-17 was transitioned as final credit as per ZD#:74607739. Chargeback was filed with VROL#:2356163077 however already transitioned to Chargeback Lost- Declined by Acquirer. No further actions needed. Case closed.

ESCALATION DISPUTE ID 11408242. Escalation for Remove Transaction received on 09-09-2023 via ZD #74627060. As per CH on ZD#:74627060 "member wants to cancel this specific transactions only from this dispute" for transaction ID's: 040181985, 9716587237 and 9716366221 amounting each for $9.99 with merchant Apple Com/ Apple. As per review, the requested transactions were successfully removed on 2023-09-11. TC issued on 2023-09-09. No merchant credit. Final letter sent on 2023-09-11 via ZD #74768095. CB initiated for transaction ID: 040181941 with Star case number: 23090900000373. Case ongoing.

ESCALATION Dispute ID 11405989 - Escalation received on 09-09-2023 with Incident #74622049 regarding Claim Update. As per review, claim was already finalized as "Denied" on 2023-09-11 for 27 transactions Reg E - Unauthorized Transactions amounting to $585.72. No merchant credit received and no TC was issued. No chargeback filed. Final Resolution Letter sent on 2023-09-11 with ZD#:74710931. Case closed.

ESCALATION Dispute ID's: 11414664 and 11414799- Escalation received on 09-09-2023 with Incident #74652164 regarding Claim Update. As per review, Dispute ID: 11414664 was already finalized as "Approved" and Dispute 11414799 is still open but the Reason type is already Credit Not Posted. Final Resolution Letter sent on 2023-09-11 with ZD#: 74728772 while the Dispute 11414799 is still open and eligible for TC. No chargeback filed. No merchant credit. Case closed.

ESCALATION Dispute ID 11330209-void - Escalation received on 09-09-2023 with Incident #74633070 regarding Reopening Closed Dispute. As per review, claim was already created in LEAN with case number 55233965. Decision Outcome: DENIED for Reg E - ATM Cash Not Received. DND: 2023-09-04 Final letter sent on 09/10/23. No chargeback filed. Case closed.

ESCALATION Dispute ID 11052258 - Escalation received on 09-09-2023 with Incident #74630644 regarding Recategorization. As per Ticket #74630644, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Credit Not Posted. New DND: 2023-09-09. TC due date on 2023-09-22. Resolution due date on 2023-12-08. CB filed with VROL#2350893298. TC eligible. Partial merchant credit was observed with transaction ID: 91026449001 according to VISA amounting to $146.28 on 2023-07-27. Case ongoing.

ESCALATION DISPUTE ID: 11067761. Claim Cancellation for Transaction ID: 91082472897 for Horizon Hobby Retail amounting to $34.17 via server_api Service on 09-09-2023 with ZD#74638099 for Reg Z - Non-Receipt of Goods or Services. As per scrutiny, DND: 2023-08-09. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. Chargeback filed on 2023-08-10. Unable to recall Chargeback due to Response Timeframe Expired - 100% Acq Liability on 09/10/23. No merchant credit. Final Letter was sent on 2023-09-09 with ZD#74638098. Case closed.