OPENING /PRE-CLOSING/ CLOSING

Customer just says hi, no issue stated

Hi, this is Marj from T-Mobile Messaging! How can I help you?

Customer with a Problem

Hi, this is Marj from T-Mobile, I'm here to help. Let's partner together to get this resolved.

If you don't mind me asking, may I please know what is the reason that you what to edit a payment arrangement?

Customer with a basic Inquiry

Hi, this is Marj from T-Mobile, I’m happy to help take care of X for you. (move forward)

LONG QUEUE

Hi, I am Marj from T-Mobile. I truly appreciate your patience while the chat was connected to me. We are facing a high volume in chats.

How may I help you today?

PRE-CLOSING SPIEL

I hope you felt my sincerity in helping you today. Here in T-Mobile, your satisfaction is important to us. And I want to make sure that I did not miss anything. Do you have any further concerns that I can help?

CLOSING

You've been a great customer, and I wish to get more conversation like this through my whole shift. Have a great rest of your day!

Pleasure is all mine. I hope you had a pleasant chat experience. I'll let you go back to your day now. Stay safe!

Oh! I should be the one to thank you for your kind understanding about the situation and the opportunity that you've given me to provide you the details that you need! ❤️

Awesome! So happy we were able to help. Have a great rest of your day!

We are happy here at T-Mobile that we are able to ___ . Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always! ❤️

-Manually close the conversation.-