INQUIRY ABOUT BILL

Harleth Zelaya, 19 Jul. 2022 , 09:09pm Hello

T-Mobile, 19 Jul. 2022 , 09:09pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 19 Jul. 2022 , 09:09pm In a few words, what would you like to do today? [Read]

Harleth Zelaya, 19 Jul. 2022 , 09:10pm Why is my bill so high and with late fees if I had already pay all my bill last Friday

T-Mobile, 19 Jul. 2022 , 09:10pm Let’s work on your request. [Read]

T-Mobile, 19 Jul. 2022 , 09:10pm [Rich Content] [Read]

T-Mobile, 19 Jul. 2022 , 09:11pm [Rich Content] [Read]

Harleth Zelaya, 19 Jul. 2022 , 09:11pm Chat with a live Expert

T-Mobile, 19 Jul. 2022 , 09:11pm Transferring you to one of our live Experts who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Angelica, 19 Jul. 2022 , 09:14pm Hi Harleth! I just got here your message and I appreciate your patience in staying online for us to get you a resolution. You've reached Angie.

I appreciate you for being keen about your bill. nothing to worry since you got me here on the chat I can definitely help you check on this one. May I just ask if what month are you referring to with your bill? [Read]

Harleth Zelaya, 19 Jul. 2022 , 09:16pm This month

Angelica, 19 Jul. 2022 , 09:18pm Thank you so much for clarifying, let me just go ahead and check this one for you. 😊 [Read]

Angelica, 19 Jul. 2022 , 09:23pm Thank you so much for your all out patience, Harleth. As per checking in here I can see that the reason why your bill is high, it is because of the restoration fee for your line to be restored.

Nothing to worry, as your expert for today I would be covering this one for you. How does that sounds? [Read]

Harleth Zelaya, 19 Jul. 2022 , 09:24pm Ok

Harleth Zelaya, 19 Jul. 2022 , 09:24pm Thank you

Angelica, 19 Jul. 2022 , 09:26pm You are very much welcome! Let me just go ahead and do this one for you. 😊 [Read]

Harleth Zelaya, 19 Jul. 2022 , 09:26pm Thank you

Angelica, 19 Jul. 2022 , 09:27pm Youre welcome! already working on it! [Read]

Angelica, 19 Jul. 2022 , 09:34pm Thank you so much for your all out patience, Harleth! All good. I already covered this one for you.

I hope you felt my sincerity in helping you today. My goal is to make sure that before we end this chat I put smile on your face and I want to make sure that I did not miss anything. Do you have any further issues I can help you with? [Read]

Harleth Zelaya, 19 Jul. 2022 , 09:49pm Thank you so much

Angelica, 19 Jul. 2022 , 09:49pm You're very much welcome! Our goal at T-Mobile is to be #1 in your heart and choice! Based on my service today, how satisfied are you with T-Mobile? [Read]

Harleth Zelaya, 19 Jul. 2022 , 09:50pm 1

Harleth Zelaya, 19 Jul. 2022 , 09:50pm 100%

Angelica, 19 Jul. 2022 , 09:50pm Awesome! Thank you so much for chatting with me today once again, this is Angelica/Rep ID 6026957, your friendly T-Mobile expert. Thank you for stopping by here in Messaging! Have a good one! [Sent]