NOTES

Caller's Full Name :
DPA Status - Pass/Fail:
Reason for call:
Contact details updated: Sale - Simo/SFF/Refresh (inc device type): Price - inc any Upfront costs or discounts:
Contract length: Amount of data: Credits Applied: Complaint :
Vulnerable Customer:
Conversation ID:
complaints@o2mail.o2.uk It looks like you’ve had to step away, that’s ok. I’ll hold on for a couple of minutes in case you come back. If not, I’ll pop our chat on hold.
If you still need help today, just tell the bot “No” when it asks if we’re done, and you’ll be connected to another advisor as soon as possible. If you don't have other concerns, just a reminder that you can check your data usage, make payments, manage parental control, change of tariff, add bolt on and review your bill at your convenience in the MyO2 app online. Once again, my name is Karyl.
ahead, stay safe!
Thank you for choosing us. Wishing you a fantastic day Just to let you know this is a messaging service and not live chat, so we may not be able to respond to your query immediately. HOW TO REPORT PROBLEM WITH APPLE PURCHASES
Go to reportaproblem.apple.com. Sign in with your Apple Account and password to see a list of your purchases. If you're not sure what you were charged for but know the amount of the charge, search for the amount. Before we start, I'd like to inform you that this conversation will be recorded, archived, and monitored for quality assurance and training purposes. By remaining online, you consent to the recording and archiving of this conversation. CTDI Team: 020 4623 7349
Email address: VMO2returns.repairs@ctdi.eu DPD: 01213364690
DHL: 02476937785
DHL claims department : 01753706100 Like Wize:
0808 1696396 Mon–Sat: 09:00–17:00, Sun: 10:00–16:00 (UK time) MFA Service Desk: +443454547000 O2 Recycle & Switch Up Team: 0808 169 6396
O2 Recycle Email: O2recycle@likewize.com O2 Switch Up Email: O2switchup@likewize.com Credit Amendment - CreditFileReferrals@o2.com Change Name Email: DataRightsTeam@o2.com CTDI Team can be contacted on - 020 4623 7349 - Returns and Repair my o2 install esim

1. Go to the Account section.
2. Tap “You have an eSIM profile ready for installation”.
3. Tap “Install now” and follow the instructions. MyO2 Website:
4. Log in to MyO2.
5. Click “Install my eSIM profile”.
6. A QR code will appear.
7. On your phone, go to: - Settings > Network & Internet > SIMs > Download a new eSIM - Scan the QR code and tap Download DPD: 01213364690 DHL: 02476937785 01753706100- DHL claims department. +448009020217 - Payment Management Team +443444632669 - Access for You +443444122491 - O2 Insure +448009777337 - Business Team +443448090202 - O2 Customer Service +448009777793 - Credit Referral Team (agent can consult) +448000529455 - Credit Referral Team (for customer only) +448445760202 - Telefonica VIP (Staff plan & discount) +448007310122 - Department for Work and Pensions (for Essential Plan) +441603269959 - Ingram Micro (Repairs)Caller's Full Name : DPD: 01213364690 DHL: 02476937785 01753706100- DHL claims department. +448009020217 - Payment Management Team +443444632669 - Access for You +443444122491 - O2 Insure +448009777337 - Business Team +443448090202 - O2 Customer Service +448009777793 - Credit Referral Team (agent can consult) +448000529455 - Credit Referral Team (for customer only) +448445760202 - Telefonica VIP (Staff plan & discount) +448007310122 - Department for Work and Pensions (for Essential Plan) +441603269959 - Ingram Micro (Repairs) +443334004237 - Ingram Micro (Recycle/Switch up) +441603269974 - Anovo +448442770700 - O2 Priority (Ticketmaster) +443333219990 - O2 Priority (Ticketweb) +443448470028 - Virgin Mobile CCT +443454541111 - VM Care +448000901820 - Bereavement 08444630206 - Retail Helpdesk MFA Service Desk: +443454547000 O2 Recycle & Switch Up Team: 0808 169 6396 O2 Recycle Email: O2recycle@likewize.com O2 Switch Up Email: O2switchup@likewize.com Credit Amendment - CreditFileReferrals@o2.com CTDI Team: 020 4623 7349 Email address: VMO2returns.repairs@ctdi.eu +443334004237 - Ingram Micro (Recycle/Switch up) +441603269974 - Anovo +448442770700 - O2 Priority (Ticketmaster) +443333219990 - O2 Priority (Ticketweb) +443448470028 - Virgin Mobile CCT +443454541111 - VM Care +448000901820 - Bereavement 08444630206 - Retail Helpdesk MFA Service Desk: +443454547000 O2 Recycle & Switch Up Team: 0808 169 6396 O2 Recycle Email: O2recycle@likewize.com O2 Switch Up Email: O2switchup@likewize.com Credit Amendment - CreditFileReferrals@o2.com CTDI Team: 020 4623 7349 Email address: VMO2returns.repairs@ctdi.eu Auto switch flow -- Just to set clear expectations that this PAC code will expire in 30 days, so please give it to your new provider and use it within this time. If the code is used before 5 PM, your services will switch on the next working day. Once the code is used, your O2 account will be disconnected, and your final bill will be issued 14 days later. If the code isn’t used, your account will remain active and billing will continue. Your switching information shows any outstanding device balances or early termination charges, as well as pro-rated charges if your account disconnects mid-billing month. Any line rental or out-of-bundle usage must be paid until disconnection. For more information about the PAC, you can refer to this link for your reference: https://www.o2.co.uk/help/account/joining-and-leaving-o2/keep-your-mobile number