CALL FLOW

HI! THANK YOU FOR CALLING TICKET MASTER MAY NAME IS C.A HOW MAY I ASSIST YOU TODAY

EMPATHY BASE ON THE CUSTOMER CONCERN -----

VERIFICATION

FOR VERIFICATION PURPOSES MAY I HAVE YOUR ORDER NUMBER AND YOUR EMAIL ADDRESS PLEASE? (GREAT)

I HAVE JUST SENT YOU A VERIFICATION CODE FOR YOUR PHONE. MAY I HAVE THAT CODE NUMBER PLEASE? (ALRIGHT THANK YOU)

I WILL GLAD TO HELP YOU WITH THIS CONCER (DEPENDING ON CONCERN)

RECAP (CONVERSATION WITH THE FAN)

TO MAKE SURE ON MY NOTES ARE ACCURATE YOU CALLED TODAY BECAUSE (FAN CONCERN)

ANDF BEFORE I END THIS CALL IS THERE ANYTHING ELSE THAT I CAN HELP YOU WITH?