ELENA CORTEZ Elena Cortez, 18 Mar. 2024 , 09:49pm Hello, I hope all is well. I would like assistance with activating the sim on the new iPad I just received T-Mobile, 18 Mar. 2024 , 09:49pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 18 Mar. 2024 , 09:49pm Let’s work on your request. [Read] T-Mobile, 18 Mar. 2024 , 09:49pm Te transferimos a uno de nuestros Representantes de Servicio al Cliente en tiempo real que te atenderá lo antes posible. T-Mobile puede almacenar este mensaje. Más información en t-mo.co/Privacy. [Read] Nikkaeunice, 19 Mar. 2024 , 12:01am Hi Elena, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Sent] Nikkaeunice, 19 Mar. 2024 , 12:02am May I kindly ask which line is this associated to? [Sent] [Privately] Richelle, 19 Mar. 2024 , 12:08am wait for cx to respond [Sent] SHAILESH PATEL shailesh patel, 19 Mar. 2024 , 12:05am Hi T-Mobile, 19 Mar. 2024 , 12:06am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 19 Mar. 2024 , 12:06am In a few words, what would you like to do today? [Read] shailesh patel, 19 Mar. 2024 , 12:06am Anybody T-Mobile, 19 Mar. 2024 , 12:06am Let’s work on your request. [Read] T-Mobile, 19 Mar. 2024 , 12:06am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Nikkaeunice, 19 Mar. 2024 , 12:07am Hi Shailesh, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read] Nikkaeunice, 19 Mar. 2024 , 12:07am how may I help you? [Read] shailesh patel, 19 Mar. 2024 , 12:07am T mobile charge me for what Nikkaeunice, 19 Mar. 2024 , 12:08am May I please know more about your concern so I can further help you with it? [Read] shailesh patel, 19 Mar. 2024 , 12:08am My bill is 1505. shailesh patel, 19 Mar. 2024 , 12:09am For what charge shailesh patel, 19 Mar. 2024 , 12:09am Can you please give me breakdown shailesh patel, 19 Mar. 2024 , 12:10am I am on phone since 55 minutes Nikkaeunice, 19 Mar. 2024 , 12:10am I understand, thank you so much for giving this information to us. I will check on your account to make sure that you get the right bill. Will that be alright? [Read] shailesh patel, 19 Mar. 2024 , 12:10am No one gives answers shailesh patel, 19 Mar. 2024 , 12:11am I don't have that much time to loos shailesh patel, 19 Mar. 2024 , 12:11am We are working people Nikkaeunice, 19 Mar. 2024 , 12:11am I'll make sure to give you answers as fast as I can. [Read] Nikkaeunice, 19 Mar. 2024 , 12:13am I appreciate you for using your busy time to reach us out with this. May I kindly ask, have you filed a claim for a device replacement? [Read] shailesh patel, 19 Mar. 2024 , 12:13am When shailesh patel, 19 Mar. 2024 , 12:14am I did? Nikkaeunice, 19 Mar. 2024 , 12:14am I just want to confirm if you did, were you able to file a claim? [Read] shailesh patel, 19 Mar. 2024 , 12:15am No shailesh patel, 19 Mar. 2024 , 12:16am I asked for it to convert to s24 ultra 512 gb shailesh patel, 19 Mar. 2024 , 12:17am I never received shailesh patel, 19 Mar. 2024 , 12:17am Give me strength answers please Nikkaeunice, 19 Mar. 2024 , 12:18am Thank you for confirming that for me Shailesh, I know you jus want things to be clear for you, I am checking on your account right now so I can give you an answer. [Read] Nikkaeunice, 19 Mar. 2024 , 12:22am Upon checking here in your account you made and order on 12/31/2023, I can see here that you have 2 phones that has been shipped to you, can you confirm? [Read] [Privately] Richelle, 19 Mar. 2024 , 12:22am Warranty exchange. non return fee was charged> S143582449 Samsung-Galaxy S23 Ultra has she returned the device [Sent] shailesh patel, 19 Mar. 2024 , 12:25am Yes Nikkaeunice, 19 Mar. 2024 , 12:26am Thank you for confirming! May I kindly ask if you have returned the other phone which is the Samsung Galaxy s23 ultra that was delivered? [Read] shailesh patel, 19 Mar. 2024 , 12:31am Now Nikkaeunice, 19 Mar. 2024 , 12:32am That's great! rest assured that once you have returned the device the charges that was applied on your account will be removed on your account. [Read] Nikkaeunice, 19 Mar. 2024 , 12:36am While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read] shailesh patel, 19 Mar. 2024 , 12:37am Who answered shailesh patel, 19 Mar. 2024 , 12:38am T mobile receve on February 8 2024 shailesh patel, 19 Mar. 2024 , 12:38am I returned phone shailesh patel, 19 Mar. 2024 , 12:39am Is s23 ultra 256 gb fantom black Nikkaeunice, 19 Mar. 2024 , 12:42am Yes that is correct, as per checking here the order has already been received by us, I can assure you that the credit will be applied before the end of your cycle. Thank you so much for confirming this for us [Read] shailesh patel, 19 Mar. 2024 , 12:46am It's confirmed right ? shailesh patel, 19 Mar. 2024 , 12:47am I won't be see that change again Nikkaeunice, 19 Mar. 2024 , 12:47am Yes! I have confirmed it just now. Rest assured that you will not pay for the non return fee charge on your account, you will just need to wait for the credit that will be applied on your account. [Read] Nikkaeunice, 19 Mar. 2024 , 12:52am Rest assured that you will not be charged with this again, Shailesh. Do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read] JOEISHA BUSH Joiesha Bush, 19 Mar. 2024 , 12:30am [Image] T-Mobile, 19 Mar. 2024 , 12:30am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 19 Mar. 2024 , 12:30am Let’s work on your request. [Read] T-Mobile, 19 Mar. 2024 , 12:30am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Nikkaeunice, 19 Mar. 2024 , 12:31am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. how may I help you? [Read] Joiesha Bush, 19 Mar. 2024 , 12:31am Hi I placed an order and it took it from my Apple Pay and then it gave me this message. I just wanted to make sure that my order was placed Nikkaeunice, 19 Mar. 2024 , 12:33am Sure! I'll gladly check it out for you so you can be assured, May I please ask what kind of order was it? [Sent] Joiesha Bush, 19 Mar. 2024 , 12:39am Thank you and it would have been for a black iPhone 14plus Nikkaeunice, 19 Mar. 2024 , 12:42am Thank you for the confirmation, May I kindly ask if the status for the payment is on 'pending'? [Read] Joiesha Bush, 19 Mar. 2024 , 12:42am No it’s nots pending Joiesha Bush, 19 Mar. 2024 , 12:43am [Image] Joiesha Bush, 19 Mar. 2024 , 12:43am It says cleared Nikkaeunice, 19 Mar. 2024 , 12:44am Got it. may I know if it is for a new line or an upgrade? [Read] Joiesha Bush, 19 Mar. 2024 , 12:44am It’s for an upgrade on the green iPhone 13 Nikkaeunice, 19 Mar. 2024 , 12:45am Got you on that! May I please ask if you have an order number? [Read] Joiesha Bush, 19 Mar. 2024 , 12:46am I do not have an order number Joiesha Bush, 19 Mar. 2024 , 12:48am [Image] Nikkaeunice, 19 Mar. 2024 , 12:51am Thank you so much for providing me the screenshot, I am currently checking on the information that you have given me here on my end. Please bear with me [Read] Joiesha Bush, 19 Mar. 2024 , 12:51am Thank you got your help Nikkaeunice, 19 Mar. 2024 , 12:55am Thank you so much for your patience Joiesha! [Read] Nikkaeunice, 19 Mar. 2024 , 12:56am Upon checking here on your account you have recently paid for the Equipment Installment Plan for $81.25 using the card ending 4770 is that correct? [Read] Joiesha Bush, 19 Mar. 2024 , 12:57am Yea that is correct Joiesha Bush, 19 Mar. 2024 , 12:57am [Image] Joiesha Bush, 19 Mar. 2024 , 12:58am This is what they told me I had to pay to get the phone and that is the amount that was taken from my Apple Pay Nikkaeunice, 19 Mar. 2024 , 12:59am Yes I understand, as per checking here there are no order that has been processed but rest assured that we can process the order right now and we can request for a refund for the pay that was taken from you, It will take atleast 7-14 business days for the refund, would you like to go with this option? [Read] CATHY TIMBLIN Cathy Timblin, 19 Mar. 2024 , 01:25am Why is my my bill so expensive it's supposed to only be 46.22 a monthly how is my bill 90 some dollars T-Mobile, 19 Mar. 2024 , 01:25am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 19 Mar. 2024 , 01:25am Let’s work on your request. [Read] T-Mobile, 19 Mar. 2024 , 01:25am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Nikkaeunice, 19 Mar. 2024 , 01:26am Hi Cathy, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read] Cathy Timblin, 19 Mar. 2024 , 01:26am Ok Nikkaeunice, 19 Mar. 2024 , 01:27am Thank you so much for bringing this concern to us, we appreciate your time and effort, please bear with me while I check on this. [Read] Cathy Timblin, 19 Mar. 2024 , 01:27am OK thank you Cathy Timblin, 19 Mar. 2024 , 01:28am There is so many payments going out of 20 some dollars every week and my bill still says 90 Nikkaeunice, 19 Mar. 2024 , 01:31am I get your concern, I am going to do my best in order to explain this concern to you. [Read] Cathy Timblin, 19 Mar. 2024 , 01:31am OK Nikkaeunice, 19 Mar. 2024 , 01:32am I can see here in your account that you have a monthly due of $51.08, can you confirm this? [Read] Cathy Timblin, 19 Mar. 2024 , 01:34am That's what it is supposed to be but it's telling me I have a balance due over 90 dollars I have auto payments on so why is it so high I did not miss any payments Nikkaeunice, 19 Mar. 2024 , 01:37am I understand your concern and I know that we need to resolve this quickly, let me just look into it more for you. [Read] Cathy Timblin, 19 Mar. 2024 , 01:38am OK thank you Nikkaeunice, 19 Mar. 2024 , 01:42am You are most welcome! Upon checking here you have a bill last 2/21/2024 that you weren't able to pay so it caused a past due on your next billing cycle. [Read] Nikkaeunice, 19 Mar. 2024 , 01:43am You had an adjustment last 2/09/2024 for $16.79 and your bill was $58.20 making your bill $41.41 so that $41.41 on your bill was reflected on your current cycle which shows as a past due. [Read] Nikkaeunice, 19 Mar. 2024 , 01:45am Can you please confirm if you have made a payment for the 2/21/2024 ? [Read] Cathy Timblin, 19 Mar. 2024 , 01:46am Let me check bank but I have has auto payment on there is no way It shouldn't have been paid Nikkaeunice, 19 Mar. 2024 , 01:47am Thank you so much for checking this out for me, I will also check if when was the auto pay removed in your account so I can verify it with you, because as of now you are currently not enrolled in autopay. [Read] Nikkaeunice, 19 Mar. 2024 , 01:49am As per checking here Cathy your Auto pay has expired last 1/19/2024 that may have caused your payment to fail. Would you like to be re-enroll again? [Read] Cathy Timblin, 19 Mar. 2024 , 01:50am Why did it expire Nikkaeunice, 19 Mar. 2024 , 01:54am Good question, as per checking your account you currently have a failed payment last January 19 so it automatically removed the auto pay on your account. [Read] Nikkaeunice, 19 Mar. 2024 , 01:55am You currently have a payment arrangement going on in your account so after this arrangement we can set up your autopay on your account again, would you like to have the self service option for this? [Read] Cathy Timblin, 19 Mar. 2024 , 01:58am So on my bank statements my auto payment went though for 41.50 February 9th I got a new phone and paid 374.15 at the tmoble store. Now a auto payment went out on March 16th for 20.71.. when I went to mobile on Feb 9th I had a balance of 0.. what is this random payment of 20.71 for if I do not have auto pay on. That makes no sense Cathy Timblin, 19 Mar. 2024 , 02:00am January 29 41.50 auto February 9th New phone plus payment of 374.15 March 16 20.71 auto pay Ans it's still saying I have a balance of 90 some dollars. That is not making sense to me!! Nikkaeunice, 19 Mar. 2024 , 02:01am I understand that you are confused about this so let me further explain it for you, please give me a moment while I write it down for you. [Read] Cathy Timblin, 19 Mar. 2024 , 02:05am What I don't understand is if I dony have auto pay on why am I getting random charges of 20 some dollars?? Nikkaeunice, 19 Mar. 2024 , 02:09am I understand your concern that is why I am writing the explanation down from when the auto pay has been removed so I can explain it further to you. [Read] Nikkaeunice, 19 Mar. 2024 , 02:12am January 19- The date the auto pay was removed due to the rejected debit card January 21, 2024 - You had a due date for the remaining $41.50 that was paid by the auto pay since the cancellation is within your current cycle so it was still processed. February 2, 2024 - You had your new cycle of $58.20 the bill is like this due to not being enrolled in auto pay February 9, 2024- you had an adjustment of $16.79 making your bill $41.41 February 21, 2024- you had your due date for the remaining $41.41 that wasn't paid due to the removal of auto pay March 3, 2024- you had your new bill cycle of $58.50 plus the unpaid $41.41 You set up a payment arrangement causing you to pay the $20.71 [Read] Nikkaeunice, 19 Mar. 2024 , 02:13am Thank you so much for your patience and giving me information about his concern, I understand that you are confused with your current bill so I hope this clears things out for you, May I know if you have clarifications regarding this? [Read] [Privately] Richelle, 19 Mar. 2024 , 02:20am continue with this one. Good job with breaking down the charges in the account. [Sent] Cathy Timblin, 19 Mar. 2024 , 02:21am I just don't understand when I got my new phone on February 9th the t mobile guy told me I had a balance of 0 when I went ans got a new phone I paid my balance while I was there the 374.15 so I should have been paid up and not missed a bill AMANDA ERB Amanda Erb, 19 Mar. 2024 , 01:04am I still haven't heard back about if my account qualifies for life line? T-Mobile, 19 Mar. 2024 , 01:04am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 19 Mar. 2024 , 01:04am Let’s work on your request. [Read] T-Mobile, 19 Mar. 2024 , 01:04am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Nikkaeunice, 19 Mar. 2024 , 01:05am Hi Amanda, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask when have you requested for it? [Read] Amanda Erb, 19 Mar. 2024 , 01:05am I still haven't heard back about if my account qualifies for life line? Nikkaeunice, 19 Mar. 2024 , 01:09am Thank you for giving this information to us, currently the life line program has already been retired since December 31, 2022. Would you like me to offer another option to lower down your bill for you? [Read] Amanda Erb, 19 Mar. 2024 , 01:10am I recently received confirmation that I qualified Nikkaeunice, 19 Mar. 2024 , 01:10am May I kindly ask where have you received it? [Read] Nikkaeunice, 19 Mar. 2024 , 01:11am So I can confirm it on my end [Read] Amanda Erb, 19 Mar. 2024 , 01:11am From the life line website Amanda Erb, 19 Mar. 2024 , 01:11am https://www.lifelinesupport.org Nikkaeunice, 19 Mar. 2024 , 01:14am I understand the importance of having the line that was qualified for you, as of now that plan are exclusive for Metro users, would you like to contact them to be assured about this? [Read] Amanda Erb, 19 Mar. 2024 , 01:15am What does that mean metro users? Amanda Erb, 19 Mar. 2024 , 01:15am The last person I talked to said Amanda Erb, 19 Mar. 2024 , 01:15am "We have successfully submitted your request and the details will be shared with you by 7 to 10 business days regarding your life line discounts on your email address and line number provided. How does this sound?" Nikkaeunice, 19 Mar. 2024 , 01:18am May I kindly ask, when have you talked to the person is this through the website? [Read] Amanda Erb, 19 Mar. 2024 , 01:20am Through the app like in talking to you Nikkaeunice, 19 Mar. 2024 , 01:21am Thank you for confirming as per the metro I can give you their number so you can contact them through this. [Read] Nikkaeunice, 19 Mar. 2024 , 01:28am Would you like to go with this option, so they can further assist you with the plan, since you have confirmed that you are eligible for this plan they will be able to help you out, would you like to have the number? [Read] [Privately] Richelle, 19 Mar. 2024 , 01:29am https://c2.t-mobile.com/plans-features/affordable-connectivity-program [Sent] Amanda Erb, 19 Mar. 2024 , 01:29am Never mind I'll contact you guys again later I feel like you don't understand my question. Nikkaeunice, 19 Mar. 2024 , 01:31am I understand it Amanda, I'm sorry If I made you feel that way, but as of now the life line plan is currently retired here in T-mobile, since you are qualified I can transfer you to metro so they can process your request, and see if you are qualified for it since it is available on metro. [Read] Nikkaeunice, 19 Mar. 2024 , 01:33am I can also look for some other plan for you incase they have confirmed that they are not qualifying you for this line, I would love to help you out on this one. I hope you let me help you. [Sent] [Privately] Richelle, 19 Mar. 2024 , 02:07am As of now, the lifeline program is expired already. Kindly refer to this link https://www.t-mobile.com/brand/affordable-connectivity-program move forward question after [Sent] Nikkaeunice, 19 Mar. 2024 , 02:07am As of now, the lifeline program is expired already. Kindly refer to this link [https://www.t-mobile.com/brand/affordable-connectivity-program](https://www.t-mobile.com/brand/affordable-connectivity-program) Would you like me to look for other plan for you? [Sent] MARIEL NETTLES N/A, 19 Mar. 2024 , 03:46am Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent] Visitor, 19 Mar. 2024 , 03:46am Exisiting customer, can not log in, live agent please T-Mobile, 19 Mar. 2024 , 03:46am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 19 Mar. 2024 , 03:46am Let’s work on your request. [Read] T-Mobile, 19 Mar. 2024 , 03:46am [Rich Content] [Read] Visitor, 19 Mar. 2024 , 03:46am Yes, I am a customer! T-Mobile, 19 Mar. 2024 , 03:46am [Rich Content] [Read] Visitor, 19 Mar. 2024 , 03:47am I can't log in, live agent please T-Mobile, 19 Mar. 2024 , 03:47am Please log in using your T-Mobile account so I can help you with your request. [Read] T-Mobile, 19 Mar. 2024 , 03:47am [Rich Content] [Read] Visitor, 19 Mar. 2024 , 03:47am Live agent T-Mobile, 19 Mar. 2024 , 03:47am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Nikkaeunice, 19 Mar. 2024 , 03:49am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask for your name and phone number? [Read] Visitor, 19 Mar. 2024 , 03:49am Hi Eunice, Mariel Nettles 404.455.0884 Nikkaeunice, 19 Mar. 2024 , 03:50am Hello Mariel, How are you doing today? Thank you so much for providing this information to me, I'll check this out for you. [Read] Visitor, 19 Mar. 2024 , 03:51am I'm good, how are you? Ever since I completed a change of responsibility to Previ I have not had access to my account, and cannot log in. I received a letter that my insurance was terminated, which I did not want. Visitor, 19 Mar. 2024 , 03:52am I also signed up for an unlimited data plan on my tablet, but keep running out of data Nikkaeunice, 19 Mar. 2024 , 03:54am I'm also good! I understand that you need to be able to open you account and have your data, have you tried opening your account using the account hub? [Read] Visitor, 19 Mar. 2024 , 03:55am Yes, i have tried Visitor, 19 Mar. 2024 , 03:55am it says my information can't be found Nikkaeunice, 19 Mar. 2024 , 03:57am Thank you so much for that information, have you tried reaching out to your employer so they can add you as a user? [Read] Visitor, 19 Mar. 2024 , 03:58am No, I guess I will now. They don't managemy home internet service, but I can't log in to manage that either Visitor, 19 Mar. 2024 , 04:00am I see that they paid the insurance, so I'm curious why it was cancelled Nikkaeunice, 19 Mar. 2024 , 04:02am Since we currently have an access to that information, what we can do is to connect you over to our customer care over the phone so they can further assist you with your concern, would you consider that? [Read] Visitor, 19 Mar. 2024 , 04:02am Sure Nikkaeunice, 19 Mar. 2024 , 04:05am Great! may I please ask for your phone number that I can call you with ? [Read] Visitor, 19 Mar. 2024 , 04:05am 4044550884 Nikkaeunice, 19 Mar. 2024 , 04:06am Thank you so much! Please expect my call [Read] Nikkaeunice, 19 Mar. 2024 , 04:08am Thank you so much for answering my call Mariel! I will stay here in the chat to make sure that you will be able to talk to our care team, may I please know if you are able to talk to someone? [Read] Nikkaeunice, 19 Mar. 2024 , 04:11am We here in T-Mobile appreciate your cooperation and patience in resolving this concern. I hope you get to have a great talk with our care team. If you were to be disconnected you can contact them at 1-800-937-8997. Have a great and amazing day, goodbye for now! [Read] CLARYR FLEURIDA N/A, 19 Mar. 2024 , 02:16am Welcome to T-Mobile messaging!  Please turn on app notifications to get updates on the go. [Sent] Claryr Fleurida, 19 Mar. 2024 , 02:16am Hello T-Mobile, 19 Mar. 2024 , 02:16am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 19 Mar. 2024 , 02:16am In a few words, what would you like to do today? [Read] Claryr Fleurida, 19 Mar. 2024 , 02:16am Is isn’t my phone unlocked? T-Mobile, 19 Mar. 2024 , 02:16am Let’s work on your request. [Read] T-Mobile, 19 Mar. 2024 , 02:16am [Rich Content] [Read] Claryr Fleurida, 19 Mar. 2024 , 02:16am Yes T-Mobile, 19 Mar. 2024 , 02:16am [Rich Content] [Read] T-Mobile, 19 Mar. 2024 , 02:16am [Rich Content] [Read] Claryr Fleurida, 19 Mar. 2024 , 02:17am Not reason, I just want to know why is it locked? T-Mobile, 19 Mar. 2024 , 02:17am Te transferimos a uno de nuestros Representantes de Servicio al Cliente en tiempo real que te atenderá lo antes posible. T-Mobile puede almacenar este mensaje. Más información en t-mo.co/Privacy. [Read] Claryr Fleurida, 19 Mar. 2024 , 02:17am Gracias Nikkaeunice, 19 Mar. 2024 , 02:18am Hi Claryr, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read] Claryr Fleurida, 19 Mar. 2024 , 02:18am Thax Claryr Fleurida, 19 Mar. 2024 , 02:19am Hi Eunice Nikkaeunice, 19 Mar. 2024 , 02:19am I will just pull up your account real quick, please bear with me thank you! [Read] Nikkaeunice, 19 Mar. 2024 , 02:21am Thank you so much for your patience as per checking here the unlock that you mentioned is it for the iPhone 15 ? [Read] Claryr Fleurida, 19 Mar. 2024 , 02:21am Yes Nikkaeunice, 19 Mar. 2024 , 02:23am Thank you for confirming this for me Claryr currently your phone is on a 23 installment, no worries you will be able to unlock your phone once the installment has been finished. May I kindly ask if you have clarifications for this? [Read] Claryr Fleurida, 19 Mar. 2024 , 02:24am I trade in my iPhone 13 for a new one which she said they gave 858 something for the iPhone 13, but still I’m in a 23 installment Claryr Fleurida, 19 Mar. 2024 , 02:24am Why ? Nikkaeunice, 19 Mar. 2024 , 02:25am Oh I thought you were pertaining to the iPhone 15, may I clarify again if the phone unlock is for the iPhone 13? [Read] Claryr Fleurida, 19 Mar. 2024 , 02:25am No for the 15 Claryr Fleurida, 19 Mar. 2024 , 02:26am But if they gave me 850 for the iPhone 13 and used it as down payment for the 15 why is it in a 23 month installment Claryr Fleurida, 19 Mar. 2024 , 02:26am What was the main reason on trading my phone thn? Nikkaeunice, 19 Mar. 2024 , 02:28am The process for the installment would still be 24 months in total, the $800+ is for the down payment and to lessen your bill for the remaining 24 month. [Read] Claryr Fleurida, 19 Mar. 2024 , 02:29am So much is the iPhone 15? [Privately] Richelle, 19 Mar. 2024 , 02:32am carry on [Sent] Nikkaeunice, 19 Mar. 2024 , 02:33am The iPhone 15 is $829.99 the credit that you got is the Apple: $830 off with Trade on Go5G Plus/Next that was applied to your installment for the 24 months. [Read] Claryr Fleurida, 19 Mar. 2024 , 02:35am No, my plant is not Go5G plus/Next. It’s the Go5G plus. [Privately] Richelle, 19 Mar. 2024 , 02:36am Just to clarify, that promotion is applicable for Go5G next and Go5g plus. The one in your account is Go 5G plus, Claryr. [Sent] Nikkaeunice, 19 Mar. 2024 , 02:37am Yes that is correct just to clarify, that promotion is applicable for Go5G next and Go5g plus. The one in your account is Go 5G plus, Claryr. You have a discount on your line 4254 since you have the Apple: $830 off with Trade the credit will be separated for 24 months which is currently $25.84 every month. [Read] Nikkaeunice, 19 Mar. 2024 , 02:38am Once the 24 months has passed we will be able to fully unlock your phone. [Read] [Privately] Richelle, 19 Mar. 2024 , 02:38am Regarding the request to unlock the phone, it can surely be done once it is fully paid. The amount to be paid is $613.83 and your monthly discount of $28.84 will carry on until the installment plan is over. [Sent] Claryr Fleurida, 19 Mar. 2024 , 02:39am Why does it have to be separate? Claryr Fleurida, 19 Mar. 2024 , 02:39am My credit is the same amount as the iPhone 15 cost. Nikkaeunice, 19 Mar. 2024 , 02:40am The promotion credit that was offered by T-mobile is a monthly credit application. [Read] Nikkaeunice, 19 Mar. 2024 , 02:41am Yes that is correct, that is why you got a very bug discount which is great, we just need to follow the 24 months after that we can unlock your phone. [Read] Nikkaeunice, 19 Mar. 2024 , 02:41am The request to unlock the phone, it can surely be done once it is fully paid. The amount to be paid is $613.83 and your monthly discount of $28.84 will carry on until the installment plan is over. [Read] Claryr Fleurida, 19 Mar. 2024 , 02:41am No, she didn’t say that to me, she said “yes you can get the iPhone 15 because you I gave my iPhone 13 Claryr Fleurida, 19 Mar. 2024 , 02:42am Why do I have a amount when they took my old iPhone Claryr Fleurida, 19 Mar. 2024 , 02:43am So you’re telling me that if I go to another carrier I’ll have to pay off 613? Nikkaeunice, 19 Mar. 2024 , 02:45am Technically you have a free iPhone 15 since monthly you are paying for $26.69 but since you have a discount of $25.84 + the other promotion of $22.44. All you need to do is to wait for the 24 months to be over then we can fully unlock your phone. Will that be alright for you? [Read] [Privately] Richelle, 19 Mar. 2024 , 02:46am Offer making small payments to pay off the device as well. [Sent] Claryr Fleurida, 19 Mar. 2024 , 02:46am No, it’s not free because I gave up my iPhone 13 Claryr Fleurida, 19 Mar. 2024 , 02:46am How is that free Nikkaeunice, 19 Mar. 2024 , 02:47am I understand, in exchange for your iPhone 13 you have an iPhone 15 that you will not be paying for anything, what we recommend is to wait till the 24 months is over to have your phone unlock. [Read] [Privately] Richelle, 19 Mar. 2024 , 02:48am inform the cx that she took advantage of the offer wherein she had to turn in her iPhone 13 and she will be getting $830 off in total. [Sent] Claryr Fleurida, 19 Mar. 2024 , 02:48am I should’ve not to pay for it because for some reason the old was taken Claryr Fleurida, 19 Mar. 2024 , 02:49am What’s the benefit? [Privately] Richelle, 19 Mar. 2024 , 02:50am May I please know the reason for unlocking the device, Claryr? [Sent] Claryr Fleurida, 19 Mar. 2024 , 02:50am Apart from that I have a phone bill for 90 or 158 total ? And in top of that I found out that I was paying for a line that I never asked for, for two whole years. Claryr Fleurida, 19 Mar. 2024 , 02:51am If I give this iPhone 15 back can I have my old iPhone back? Since it was pay off and unlocked Nikkaeunice, 19 Mar. 2024 , 02:52am Since you have taken advantage of the offer wherein you had to turn in your iPhone 13 and for the 15 you will be getting $830 off in total. The benefit of this is you got an iPhone 15 for $200 off compared to your old phone which was $626.99 [Read] Nikkaeunice, 19 Mar. 2024 , 02:54am If you don't mind me asking, may I kindly ask for the reason why you want your phone to be unlocked? [Read] Claryr Fleurida, 19 Mar. 2024 , 02:55am Switch to another carrier Nikkaeunice, 19 Mar. 2024 , 02:59am It is sad to know that you are planning to switch carrier, as per the device unlock it has a criteria that need to be met which are the: [Read] Claryr Fleurida, 19 Mar. 2024 , 03:00am Can I return this iPhone and get my old iPhone back? Nikkaeunice, 19 Mar. 2024 , 03:01am -40 day usage on the Network (SIM swap within 40 days will reset days on network) -Account must be in good standing (No Past Due accounts) -No open loans on the device needing unlocked -Device is not blocked on network due to being lost, stolen, or for fraud. [Read] Nikkaeunice, 19 Mar. 2024 , 03:03am If you like to return back the phone the only option that we have is to go back to the store where you process the order so they can assist you with your request, would you consider this option? [Read] Claryr Fleurida, 19 Mar. 2024 , 03:04am Question Nikkaeunice, 19 Mar. 2024 , 03:04am Go ahead Claryr [Read] Claryr Fleurida, 19 Mar. 2024 , 03:04am For how long is my promotion and discount Nikkaeunice, 19 Mar. 2024 , 03:04am It will cover the full 24 months of your installment plan. [Read] Claryr Fleurida, 19 Mar. 2024 , 03:05am The 26.84 and 22.44 Nikkaeunice, 19 Mar. 2024 , 03:06am Yes that is correct, the $25.84 and the $22.44 will be applied on your account for the full 24 months. [Read] Claryr Fleurida, 19 Mar. 2024 , 03:06am Alright, is there a way that my bill can be cheaper? Claryr Fleurida, 19 Mar. 2024 , 03:06am Phone bill * Nikkaeunice, 19 Mar. 2024 , 03:09am I can definitely check a much affordable plan for you, however your promotion will be affected if you choose to change your plan. [Read] Claryr Fleurida, 19 Mar. 2024 , 03:09am The discount promotion? Nikkaeunice, 19 Mar. 2024 , 03:09am Yes that is correct. [Read] Claryr Fleurida, 19 Mar. 2024 , 03:10am Can I see the different ones before making any changes Claryr Fleurida, 19 Mar. 2024 , 03:10am Just to see which one will be better Nikkaeunice, 19 Mar. 2024 , 03:14am As of now you currently have a great plan Go5G plus involves netflix on us and apple tv+ and also hulu, if you were to change plan this features have a tendency to be removed. Since you mentioned an affordable plan I can offer you the T-mobile Essential Plan which will cost you $60 with auto pay, and $65 on a regular rate. [Read] Claryr Fleurida, 19 Mar. 2024 , 03:15am Hulu ?! I don’t have Hulu Claryr Fleurida, 19 Mar. 2024 , 03:15am 60 what does it come with? Nikkaeunice, 19 Mar. 2024 , 03:16am Your current plan definitely have a hulu, If you want to redeem it I can give you a link and steps on how you can do it. [Read] Claryr Fleurida, 19 Mar. 2024 , 03:17am How much will my total bill will be for the 60 and my promotion? Claryr Fleurida, 19 Mar. 2024 , 03:18am Can I have the link as well? Please Nikkaeunice, 19 Mar. 2024 , 03:19am Just to clarify things with you, if you were to change your plan your promotions will be removed since it is applicable only for Go5G plus [Read] Nikkaeunice, 19 Mar. 2024 , 03:19am Sure I will give you the link please give me a moment. as per the T-mobile Essentials: The T-Mobile Essentials plan provides a straightforward plan option with the following features: Unlimited talk, text, and smartphone data on T-Mobile's network. During congestion, you may notice slower speeds than ONE plan/Magenta/Go5G customers. If you use more than 50GB in a month, you will notice further reduced speeds. Unlimited Mobile Hotspot. International roaming passes. Available to US and Puerto Rico customers. The cost breakdown shows the price for plans with the $0 Unlimited 4G LTE data option. AutoPay is eligible. You must add one of the following required data SOCs to every line on the plan. You may mix and match. If the customer requests no data service, use the SOC: NODATA. Essentials included data: $0 Essentials 10GB hotspot data: $10 Some free/discounted AAL promotions. Refer to the Offer's space to see any current Essentials promotions. Taxes and fees are not included in this plan. Canada and Mexico included is not included in this plan, so while customers will receive free calling and texting in Canada and Mexico, they will not receive 5GB of high-speed data. Instead, they will experience 2G speeds. [Read] Claryr Fleurida, 19 Mar. 2024 , 03:21am I’ll keep the one I have Claryr Fleurida, 19 Mar. 2024 , 03:22am Do you know how much my total is right now? Is it 121? Nikkaeunice, 19 Mar. 2024 , 03:22am That's a great choice! as per the hulu I will be sending you a text message with a link on it and the steps in order to redeem it. [Read] Nikkaeunice, 19 Mar. 2024 , 03:23am You currently have $134.14 in your total monthly bill, do you want a break down of your bill? [Read] Claryr Fleurida, 19 Mar. 2024 , 03:24am Please, yes Nikkaeunice, 19 Mar. 2024 , 03:24am Got you Claryr! were you able to receive the message I sent ? [Read] Claryr Fleurida, 19 Mar. 2024 , 03:25am Yes I did Nikkaeunice, 19 Mar. 2024 , 03:26am That is great to know! please bear with me while I am doing the bill breakdown. [Read] Nikkaeunice, 19 Mar. 2024 , 03:28am Thank you for your patience Claryr! here is the bill breakdown for you: 4254 Go5G Plus 1 Line - $95.00 Protection 360 Tier 5 TE - $18.00 GoTo Tempered Glass Screen Protector- $$2.58 Case-Mate Floral Gems Case for Apple- $3.22 iPhone 15 - Pink - 128GB- $26.69 AutoPay Discount- -$5.00 Apple Trade ID240077- -$25.84 2021 Apple Trade P16- -$22.44 TOTAL: $92.21 4255 Tablet 500MB TI - $10.00 iPad Pro 11-inch 3rd gen- $30.00 AutoPay Discount - -$5.00 TOTAL: $35.00 5875 DIGITS Apple Watch 500MB - $10.00 AutoPay Discount- -$5.00 TOTAL: $5.00 Taxes and fees: $1.93 [Read] Nikkaeunice, 19 Mar. 2024 , 03:29am Were you able to redeem the Hulu through the link I have sent you? [Read] Claryr Fleurida, 19 Mar. 2024 , 03:30am I’ll try to do now Nikkaeunice, 19 Mar. 2024 , 03:31am Great! Please let me know once you are done so I can double check it for you. As for the bill do you have nay clarifications regarding this so I can address them for you? [Read] Claryr Fleurida, 19 Mar. 2024 , 03:32am I’m fine with the bill Nikkaeunice, 19 Mar. 2024 , 03:32am I'm glad to hear that! do you have any other concern beside this so I can address them for you? [Read] Claryr Fleurida, 19 Mar. 2024 , 03:33am No Claryr Fleurida, 19 Mar. 2024 , 03:33am Thank you Nikkaeunice, 19 Mar. 2024 , 03:34am You are most welcome~! please let me know if you have redeem your hulu so I can further assist you with it. [Read] Claryr Fleurida, 19 Mar. 2024 , 03:35am I’m trying is asking me to login into my account Nikkaeunice, 19 Mar. 2024 , 03:35am Do you perhaps have a hulu account? [Read] Claryr Fleurida, 19 Mar. 2024 , 03:36am No Nikkaeunice, 19 Mar. 2024 , 03:37am You can sign up first for the hulu then proceed once again, for the redemption. [Read] Claryr Fleurida, 19 Mar. 2024 , 03:39am It’s 6 month is not free Nikkaeunice, 19 Mar. 2024 , 03:41am It is free for 6 months. [Read] Nikkaeunice, 19 Mar. 2024 , 03:43am Were you able to make an account for the hulu? [Sent] Claryr Fleurida, 19 Mar. 2024 , 03:54am Hey Claryr Fleurida, 19 Mar. 2024 , 03:54am Sorry I wasn’t able reply Claryr Fleurida, 19 Mar. 2024 , 03:54am Not yet but I’ll do it later Claryr Fleurida, 19 Mar. 2024 , 03:54am Thank you so much Nikkaeunice, 19 Mar. 2024 , 03:56am Thank you so much for chatting again Claryr, I'm glad I was able to help you out, rest assured that I will double check your redemption so It can be given to you. I'd like to ask, how was your experience with your T-mobile services so far? [Sent] Claryr Fleurida, 19 Mar. 2024 , 03:59am T-mobile services or your assistance? Claryr Fleurida, 19 Mar. 2024 , 03:59am I don’t trust t-mobile like I used to anymore Nikkaeunice, 19 Mar. 2024 , 04:01am I understand, but I can assure you that T-mobile would like you to have the best service possible so they are giving out promotions that you can take advantage of. Did we take care of your reasons for reaching out today completely? [Read] Claryr Fleurida, 19 Mar. 2024 , 04:01am Yea you did Nikkaeunice, 19 Mar. 2024 , 04:05am I'm glad to hear that, if you don't mind me asking may I please ask why you don't trust T-mobile, I can maybe answer your questions regarding this. Since here in T-mobile our goal is to put YOU-our customers first, and you will always be our number one priority! And we want to give you the best customer service experience. [Sent] Nikkaeunice, 19 Mar. 2024 , 04:19am If you don't mind me asking Claryr, may I please ask why you don't trust T-mobile? [Sent]