Notes 09-08-2023

ESCALATION Dispute ID 11125792 - Escalation received on 09-07-2023 with Incident #74507042 regarding Reopening a claim. As per review, 11125792-R1 was already created with DND: 2023-09-07 for Af Premier Leaders amounting to $1,338.20 Transaction ID: 9686739374 as Non Reg E - Merchandise Was Returned. Rebuttal State is Open. Resolution Deadline on 2023-12-06 however this dispute type does not qualify for Provisional Credit. No merchant credit. No Chargeback filed. No further actions taken. Case closed.

ESCALATION LEAN Case Number 55232554. Received escalation for Adjustment Concern on 09-06-2023 via ZD #74061488. CH reached out via live chat to inquire about the confusion regarding the email sent by Chime with ZD#: 73384363. Upon review, Erring analyst mistakenly noted a wrong date "2023-18-20". However, after further assessment, the claim is still ongoing amounting to $1998.50 for Non Reg E Debit EA. Non-Receipt of Goods and Services. Claim in Chargeback state with VROL#5292627803. Resolution Due Date: 2023-11-16. No merchant credit. Case closed.

ESCALATION Dispute ID: 11196682- Escalation received on 09-26-2023 with Incident #74414626 regarding Recategorization. As per Ticket #74414626, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Non receipt of goods or services. However, upon review, Dispute ID: 11196682 was already closed as denied but a rebuttal case was already created as 11196682-R1 in which the Dispute Reason is already under Non Reg E - Non-Receipt of Goods or Servicese. Resolution Deadline on 2023-12-05. Rebuttal Notification Date on 2023-09-06. This dispute type does not qualify for Provisional Credit. Merchant Dhgate Com amounting to $30.27 with transaction ID: 91111502880. Rebuttal State is Open. No merchant credit. No chargback filed. No further actions taken. Case closed.

ESCALATION Dispute ID 11124855 - Escalation received on 09-05-2023 with Incident #74333941 regarding Claim Update. As per review, claim was already finalized as "Approved" on 2023-09-05. Reg E - Unauthorized Transaction for Walmart amounting to $149.21 with transaction ID: 0189222967. Claim was closed Before PC Deadline. Star network transaction and no CB filed. No merchant credit. Final Resolution Letter sent on 2023-09-05 with ZD#:74335026. Case closed.

ESCALATION DISPUTE ID: 11161782. Claim Cancellation for Transaction ID: 94831195597 via server_api Service on 2023-09-07 with ZD#74519886 for Non Reg E - Goods/Services Not As Described with Merchant as Betterhelp Al amounting to $270.00. As per scrutiny, DND: 2023-08-18. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. Chargeback filed on 2023-09-02. Chargeback recalled on 09-08-2023 with VROL Case Number: 5296123647. Final Resolution Letter sent on 2023-09-07 via ZD#: 74519885. Case closed.

ESCALATION Dispute ID: 11391654. Escalation for Claim Filing received on 09-05-2023 with Incident #74348653. As per review, requested transaction was already filed under Dispute ID:11391654 for Direct Debit Inst.. amounting to $176.98 with transaction ID: 41550469405 for Reg E - Unauthorized Transaction. TC eligible. Dispute Notification Date on 2023-09-07, Resolution Deadline on 2023-10-22, Provisional Credit Deadline on 2023-09-21. CB State is N/A. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11025679. Claim Cancellation for Transaction ID: 92763113802 via server_api Service on 2023-09-06 with ZD#74449925 for Non Reg E - Merchandise Was Returned with Merchant as Donghuiye amounting to $405.57. As per scrutiny, DND: 2023-08-05. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. Chargeback filed on 2023-09-03. Chargeback recalled on 09-08-2023 with VROL Case Number: 5296358355. Final Resolution Letter sent on 2023-09-06 via ZD#: 74449924. Case closed.