Shared note

9424311

INTERNAL TRANSFER

Hi

I need to transfer some amount from my savings to my money market

Hi this is Rosily with Ally Customer Care. Thanks for chatting with me today. I am more than happy to assist you with your request in transferring funds from your Savings Account to Money Market Account.

Steve, to start with, kindly verify the last 4 digits of the account where you wanted the funds will be taken from and where you wanted it to be transferred?

Savings account 3598 and money market 3606

Thank you for that, and please provide how much you would like to transfer?

$150,000

Thank you so much, Steve for giving those information. Could you provide me 3-5 minutes while I'm looking on your account?

sure

Thank you very much, Steve.

Thank you, Steve for patiently waiting. Per your request, I am initiating your internal transfer request for $150,000.00, from your Ally Bank Savings Account 3598, to your Ally Bank Money Market Account 3606, to be completed today. Is this correct? This transfer will be completed immediately.

yes

Great! Please give me 1-2 minutes to process you request, Steve. Thank you.

no problem

I really appreciate your patience, Steve. I've already processed your request for internal transfer which is in the amount of $150,000 from your Savings Account 3598 to your Money Market Account 3606. Is there anything else that I could assist you today, Steve?

Thank you

You're very much welcome and thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today.

WebCSR > Funding Services > Internal Fund Transfer

CLOSING OF ACCOUNT

I want to close the account

Hello, my name is Rosily! Thanks for messaging with me today, here at Ally Customer Care. I’m sorry to hear that you’ll be closing your account. Please note currently we do not require a minimum balance, and we don't charge maintenance fees, there's no cost to keep the account available for future use. I can also provide more information on all other banking products we offer. If I haven’t changed your mind to stay with us.

I can certainly help you to close your account. Steve, if you don't mind me asking, why do you want to close this account?

I do not need it anymore

I understand, Steve and thank you for the information. Please provide the last 4 digits of the account that you wanted to close?

money market 3614

Thank you for the information, Steve. If you would like to continue with the closure, please note that interest is calculated and applied before an account is closed. We can send any remaining balance by internal transfer, check, ACH to an external bank, or wire transfer. Since we compound daily interest, even when the balance is $0, and all funds have been moved, we must require in the event any interest is owed to you. How would you prefer it to be send to you?

Chase Manhattan Bank savings account 9234

Perfect! Please allow me 3-5 minutes to review and process your request. By the way, do you have any one time or recurring ACH transfers, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be cancelled or updated before the account is closed?

none

Great! Kindly provide me the best contact number just in case our Back Office needs to call you?

8053004603

Got it, Steve! Thank you. Is it okay if I will put our conversation on hold for about 5-7 minutes while I'll process your request?

sure

Thank you, Steve

no problem

Thank you so much for your patience, Steve. Per your request, I am initiating your single electronic transfer request for $1,612.78, plus your accrued interest which is $2.21, from your Ally Bank Money Market Account, ending in 3606, to your Chase Manhattan Bank, Savings Account, ending in 9234 to begin processing today November 9, 2023. Is this correct? If you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. Transfer will take 3-5 business days to complete.

yes

Thank you for patiently waiting Steve. I have successfully processed your single electronic transfer and closure request. Your reference number is 45244551. You will get an email once the account has been closed. When or if you log into your online access, the account will stay closed. The closed account will remain visible for 60 days and you will have access to your account Statements and Tax forms for the next 7 years.

Steve, since we are going to send you an email once the account has been closed, can you verify your email address?

provided email

Thank you for the information, Steve. Will there be anything else that I could help you with today?

okay

Will there be anything else I can assist you with today, Steve?

none

Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today.

@@@@@

****to look for external bank WebCsr > external Accounts &transfer >manage account(Right side)

***to look for accrued interest WebCsr > Deposit Acc Services> Acct info > interest> select an amount

I f there is a trust

Associate Name: Rosily Ann Mateo Associate Site:PHL Daytime Contact Number: 8053004603 CIF: 9424311 Account # to close: 2176483614 Customer is requesting closure AT MATURITY - Y/N/NA: NA Customer is requesting an EARLY closure- Y/N/NA: NA CUSTOMER HAS BEEN ADVISED OF EARLY CLOSURE PENALTY - Y/N/NA: NA Maturity Date: NA Date of transfer (if different from Maturity Date) - Y or N/A: NA Amount to Transfer (EXACT Account Balance + Accrued Interest): 1,612.78 + 2.12 External account verified Y/N: Y External Bank Name: Chase Manhattan Bank, Savings External Routing Number: FULL External Account #: 9234 External Account Type: Savings Reason for Closure: 18 - No longer need the account CUSTOMER HAS BEEN ADVISED OF ACCRUED INTEREST- Y/N: Yes

ADDRESS CHANGE

Agent: Hi this is Rosily with Ally Customer Care. Thanks for messaging with me today. How can I help you?

Visitor: Please change my address

Agent: I will be more than happy to help you change your address, Steve.

Agent: Do you have any Trust account?

Visitor: I think none

Agent: Thank you Steve. And may I ask, are you changing your home address or mailing address?

Visitor: both

Agent: Perfect. May I have the new address please?

Visitor: .......

Agent: By the way Steve, for security reasons, when a change is made either to your home or mailing address, a letter will be generated and sent to your previous and new address. The letter will be delivered to you within 7-10 business days.

Agent: Thank you so much for the information Steve, please allow me 3-5 minutes to process your request.

Visitor: sure

Agent: Thank you Steve.

Agent: Wonderful! Steve, I have successfully changed your address. You can also update your email address, phone number, address and employment information in AOS or mobile. Is there anything else I can assist you with?

Visitor: Thank you so much for the info, that's all for now

Agent: Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today.