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DX ACKNOWLEDGEMENT OF DX CONCERN

ACKNOWLEDGEMENT OF DX CONCERN

===================================================== Thanks for letting us know. I apologize for the inconvenience this has caused to you. I can completely understand how that might feel—and I’m here to help.

============= PICK UP BY ANOTHER DX=====

We understand it's incredibly disappointing when an order you were assigned gets picked up by another Dasher. You did the right thing by reaching out, and I’ll make sure we get this sorted for you.

===================== LONG WAIT ======== Thanks for letting us know. I apologize for the inconvenience this long wait for the order has caused to you. I can completely understand how that might feel—and I’m here to help. To avoid any contract violations. Please use the self-help option to report your long wait.

============ MERCHANT CLOSED ========

I'm sorry to hear that the merchant is closed—that's definitely not what you expected, and I appreciate you bringing this to our attention. Let's get this addressed for you so it doesn’t affect your dash

============ ORDER NOT READY ============

Thanks for letting us know. I understand how disappointing it must be to arrive and find out the order isn’t available or wasn’t prepared. You did the right thing by reaching out, and I’ll make sure we get this sorted for you.

============= REDCARD DECLINE========

I’m sorry to hear that your red card was declined. I understand how disappointing this can be, and I truly appreciate your patience. Let me help resolve this issue as quickly as possible so you can get back to completing your deliveries.

=========== CUSTOMER UNAVAILABLE ======= I understand how disappointing it can be when you're customer is unavailable for delivery. I completely respect your time, and we’ll work with you to find the best way to sort this out as soon as possible.

=========== CAN'T MARKED COMPLETE ======

I’m really sorry you're having trouble marking the order as delivered. I know your time is valuable, and I appreciate your patience. Let me help you resolve this so you can complete the delivery without any more delays.

Please allow me 1 to 2 minutes to sort this out for you.

Please allow me 1-2 minutes to check this out for you.

I will try my best to help you with your concern.

=====NOT GETTING ORDERS =======

I know it can be disappointing when you're ready to dash and orders aren’t coming in. Let’s take a look together and see what might be causing the delay so we can get things moving again.

UNASSIGNED

= dX WANTS TO UNASSIGN ORDER = Since the order is being prepared and wasn't pick up . If you no longer wish to proceed for this delivery, the only option we have here is to unassign the order. However, unassign the order, you won't be eligible for pay, and it will affect your acceptance rating.

================== oOR I want to make sure you're aware that if you choose to be unassigned, DoorDash policy includes that if there is unassigned order in your account it will automatically affect your rating no matter what is the reason behind it and you will not be eligible for payment. I apologize for the inconvenience.

Is that okay with you?

Thank you for waiting. I can see here that most of your accepted orders were unassigned, and I just want to inform you that unassigning orders will affect your ratings, regardless of the reason. We suggest refraining from declining or unassigning orders so that you will have a high rating for demand orders.

Thank you for that. Since you will not wait for the order, the only option we have is to unassign you from it. I just want to inform you that unassigning orders will affect your ratings, regardless of the reason.

========= May I know if would you like to complete this delivery or to be unassign with this order?

================== Alright, with your permission we will now unassign the order.

============ Thanks so much for your patience! I've unassigned the order for you. Please refresh your app, and you'll be all set to continue dashing.

=============LEFT/ MARKED ORDER AS DELIVERED===== I truly appreciate your patience—it means a lot. I've manually marked the order as delivered for you. Try refreshing your app, and you should start receiving new orders shortly.

============CAR ISSUE===== I’m really sorry you’re dealing with car issues right now. That must be so stressful. I'll definitely help you with this.

=============Unable to Reach Customer: Delivery Instructions ==== I truly appreciate your patience—it means a lot. Since we can't reach the customer right now, please leave the order in a safe place. Be sure to take a photo of where you left it and send it to the customer, providing a detailed description of the exact location.

Once that's done, you can mark the order as delivered on your end and continue with your deliveries

============HOLD 2 MNS ============ Thank you for the information. Allow me 1-2 minutes to check it here on my end please.

============= Thank you for the information. Allow me 1 to 2 minutes to check your account here on my end please.

============ CALL STORE=== Thank you for the information. Allow me to put you on a brief hold for 1-2 minutes to call the merchant to get this sorted out for you.

============== CALL CUSTOMER=== Thank you for the information. Allow me to put you on a brief hold for me to call the customer to get this sorted out for you.

MERCHANT hello good morning this Mike from doordash. The dasher contacted us that the order has been picked up by other dasher Is it possible if you can remake that order?

CANCELLATION Since you can't complete the order due to an issue with your car, we will proceed to cancel this order. No worries; this cancellation will not affect your ratings.

Alright, the order was already cancelled. Rest assured you will received a pay for you time and efforts.

EMPATHY I do apologize, but we don't have any hold for that matter. However, we can document your concern here on our end so it will be raised.

May I ask if you already tried to troubleshoot your account?

REMOVED ONE RATING Thank you for patiently waiting. We have successfully removed your one star from your account. Please allow 1-2 days for this to reflect in your Dasher app.

CAR ACCIDENT I am so sorry to hear about the accident; please don't worry about the delivery at all because your safety and well-being are the only things that matter right now.

BLOCK CX Thanks for waiting. I have already blocked you from the customer, and no worries—you will not receive any orders from that customer.

EDIT RATINGS I apologize, but we don't have the ability to update your rating since the system will automatically detect your ratings. No worries; I will document your concern here on my end so that it can be raised and addressed.

Refresh Account No worries, I've already refreshed your account. At the moment, it may take around minutes for an order to be assigned, but rest assured, as soon as one is available, the system will take care of it. I’m sorry for any inconvenience this may cause, and I completely understand how important timely assignments are to you.

CUSTOMER SUPPORT I'm sorry to hear that. Kindly advise the customer to contact the customer support for the refund of the order.

DELAY IN DELIVERING No worries; I will be documenting your concern here on my end. Rest assured, this will not affect your ratings or account in any way.