💬CHAT – MOVERS QUICK REFERENCE

✅ Key Reminders EM PN MP MA for Volt

⚠️ For Moves (Like‑for‑Like):

Do not forget Contract Suppression

Ensure the PP screen bill and BE screen bill are copied and pasted into CC (Notes)

🔗 LINKS 📌 CIMS TAGGING

https://ph0621aapp01.apc.sitel-world.net/VM_HomeMovers/Inbound.aspx

📌 PDC / CRC (Outside Citrix)

https://portalapp.nac.sitel-world.net/sites/vmukwebchat/_layouts/15/WopiFrame2.aspx?sourcedoc=/sites/vmukwebchat/Lists/Canned%20Responses%20Center%20CRC/Attachments/212/PDC%20MOVERS%20All%20Content%20for%20OMNI%202.6.xlsx&action=default

📌 PDC / CRC – Revamp M&T

https://portalapp.nac.sitel-world.net/sites/vmukwebchat/Lists/Canned%20Responses%20Center%20CRC/DispForm.aspx?ID=218&Source=https%3A%2F%2Fportalapp%2Enac%2Esitel%2Dworld%2Enet%2Fsites%2Fvmukwebchat%2FLists%2FCanned%2520Responses%2520Center%2520CRC%2FAllItems%2Easpx%3FRootFolder%3D%252Fsites%252Fvmukwebchat%252FLists%252FCanned%2520Responses%2520Center%2520CRC%252FMovers%2520Messaging%26Folder%3D&ContentTypeId=0x0104005D34C61745F24A43B687A85CD8B5B0CD

📌 OCTA (OMNI & VERINT)

https://virginmediao2.okta.com/oauth2/v1/authorize?client_id=okta.2b1959c8-bcc0-56eb-a589-cfcfb7422f26&code_challenge=uSM0wAYEifzNUMRrIC6yXJmcVdUbZ0bXCsaQKH7xx7w&code_challenge_method=S256&nonce=6NKebnTtj4jQnOtf1vX0CDlvJnWi8aQVdLEXTS0yUVXwlHWIoCzYVDaXvtPQN0aS&redirect_uri=https%3A%2F%2Fvirginmediao2.okta.com%2Fenduser%2Fcallback&response_type=code&state=0wDt7BvQaF7AE9WRKxv0jbRfTYXX7Yw7N5eIjWVVZyNyR4xV41yWe0sRjX4wHIeq&scope=openid%20profile%20email%20okta.users.read.self%20okta.users.manage.self%20okta.internal.enduser.read%20okta.internal.enduser.manage%20okta.enduser.dashboard.read%20okta.enduser.dashboard.manage%20okta.myAccount.sessions.manage

📌 CONTRACT SUPPRESSION

https://vmapps.systems.private/formsdb/Form.asp?FormID=108272

📌 RK FORM

http://vmapps/formsdb/Form.asp?FormID=122892

📌 GOING AWAY / GONE AWAY

Correct Form: http://badger.systems.private/WebForms/GoneawayReferral/

📌 SALESFORCE

https://virginmedia.my.salesforce.com/?ec=301&startURL=%2Fvisualforce%2Fsession%3Furl%3Dhttps%253A%252F%252Fvirginmedia.lightning.force.com%252Fone%252Fone.app%2523eyJjb21wb25lbnREZWYiOiJjOm1DUE1fQWR2YW5jZWRQb3N0Y29kZVNlYXJjaCIsImF0dHJpYnV0ZXMiOnsiZW50ZXJlZHBvc3Rjb2RlIjoiTkcxMSA2U1AiLCJob3VzZW51bWJlciI6IiIsImNvbnNvbGVTZWFyY2giOnRydWV9LCJzdGF0ZSI6e319

📌 BADGER

http://badger/badger/pculookup?strPostcode=SK9+2NU&subLookupPcu=Go

http://badger/badger/pculookup?strPostcode=&submitPCU=Query+Postcode

📌 ROYAL MAIL – POSTCODE FINDER

https://www.royalmail.com/find-a-postcode

📌 DUPLICATE FORM / BUSINESS → RESIDENTIAL

https://vm-housefile.custhelp.com/

Username: Sitel Password: Welcome123

📌 CHANNEL GUIDE

https://www.virginmedia.com/tv

📌 YODEL – RETURN LABEL

https://www.yodel.co.uk/returns/virgin

📌 STAFF ACCOUNTS

https://vmapps/formsdb/Form.asp?FormID=43772

📌 ARMED FORCES

https://vmapps/formsdb/Form.asp?FormID=74232

📌 CPE POSTAL REQUEST

https://vmapps/formsdb/Form.asp?FormID=19622

📌 RECONNECTION FORM

https://vmapps/formsdb/Form.asp?FormID=43732

📌 WAYLEAVE FORM

http://badger.systems.private/WebForms/WayleaveRequest/default.aspx

📌 NON‑PAY DISC / MOVERS CENTRE SALES REFERRAL

https://vmapps/formsdb/Form.asp?FormID=26542

📌 SUSPECT REFERRAL FORM

http://badger.systems.private/WebForms/SuspectReferral/default.aspx

📌 NATIONAL HOME BUILDERS

https://badger.systems.private/WebForms/NationalHomeBuilders/

📌 NON‑SERVE / SPOTTER FORM

https://vmapps.systems.private/intranetforms/Non-Serve_leads_form/default.asp

📌 QUICK PAY:

https://payments.virginmedia.com/epayments/notloggedinaccountdetails_ecare.ebp