One Pass Application Layer

Minimum purchase of miles is 2000 miles. 
$35 per 1000 miles
$7.50 plus $30 processing fee for transferring miles.
https://buymiles.mileageplus.com


Current Balance - are the redeemable miles.
LFM - total miles earned by the customer. Reference on how much distance they travelled since the account enrollment. Also, it is not redeemable. 

Global Services are for invitation only. 
PQP - total base fare paid by the customer. 
PQF - is equivalent to the completely flown flights by the customer. 
Qualifying Activity - is the movement of miles on their account. 

The Status Bar is the area located at the very bottom of the OPAL Profile GUI. 
Status Bar contains the following information:
Products or dollar sign means manual redepositing of miles.

Padlock icon means processing of the authentication on the account holder's account. // send members emails to restore their account access. Reminder (QA Wise): 12 Hours validity and for a one time use only. 

CDM  - The clock icon in the Status bar is used to indicate whether the OPAL Profile GUI and the  IMS system have communicated recently through the CDM.  Red means there was a delay with the record and we need to relaunch; Green clock means in synchronization. 

When we change the information on an account, you'll see messages display in the Status Bar (i.e updating, adding remarks, transaction successful)

UCLUB to indicate the customer has a United Club membership. 
CHASE for customers who have one or more of the MileagePlus credit card products.

If the contact field is gray it means Discontinued Contact Information.

Inactive status means there is no activity within 13 months. 

24 months are only visible in the remarks field. 

==Add remarks if there will be a modification in the account.==
Mileage plus abbreviation to know more on how to properly add a remark. 
Do a remark if the call got disconnected. 

Add a remark when merging multiple accounts. Take note of the account numbers of the customer. 

Add a remark if the cx already passed away. Take note of the account, new account to transfer the points and active email address. An e-form will e sent to the email address and it will take 7 to 10 business days for the mileage plus team to process the request. 

Add a remark if processing a retro credit or other airlines where the status is pending. 

!! Put an alert remarks for fraud, closed account, multiple calls for same issue, something you authorized and you feel that your coworker need to see immediately. !!

An account can only have a one alert. To add a new alert you need to remove the active alert. Only remove an alert if the alert is no longer applicable.

Putting an alert: put an expiration, current date and end it with full name and location.