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3rd party market place order-
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Dear Alby,
Thank you for contacting us back.
It saddens me to know that you still have not received your refund. My apologies for the inconvenience this has caused.
I've checked your account and upon investigation, our specialist confirmed that your returned has already been refunded. May I ask if you already double- checked it with your bank? If not, kindly do so as most likely the processing of the credit missed the posting or statement date.
I hope this information has been of assistance to you, Alby.
Thank you for Choosing HP. We appreciate your business.
Best Regards,
Heather Hp Store Email Representative
REPLY TO CX:
Dear Alby,
Thank you for your prompt response.
I appreciate you providing us with a copy of the letter from your bank. Since our warehouse team already confirmed that they have received your return, what I highly suggest is that you contact our Resolution Team.
Please call 888 4448834, Their hours of operation are between 8:00 am- 8:00 PM EST. Monday-Friday. The nature of your concern is something that they will be able to address with you.
I hope this helps.
Thank you for choosing HP, We appreciate your business
Dear Alby,
Thank you for your reply.
We completely understand your frustration and we sincerely apologize for this inconvenience.
I've escalated your case to the appropriate department for further inve4stigation. Once we have an update on your case, we will let you know right away via email.
Please know that we truly appreciate your patience and understanding, Alby.
Thank you for choosing HP. We appreciate your business.
Best Regards,
Heather HP sales representative
HOW TO SEND AN OUTBOUND EMAIL/FOLLOW UP EMAIL
-Click envelop and type hp direct email en #NAME? #NAME? #NAME? -Email link survey is only for first time email -for outbound email we used this greetings ''Greetings'' -normally outbound email only used if there's is a pending request that is for approval.
Outbound Email Greetings:
Dear Customer's Name,
Greetings!
I hope this email finds you well.
NOTE: highlight product name, product number, highlight email phone number or department whenever you are referring them to other department.
before transferring to Third party email should transfer to;
#NAME? #NAME? #NAME? #NAME?
NOTE: Always click 3 dots every time you reply to cx email so that you can view the previous email history
NOTE: all transferred email should be documented on a tracker or specific file ( transfer audit file)
Dear Sharon,
Thank you for contacting the Official HP Store on Best Buy Marketplace.
I understand that you have requested your order to be refunded. To further assist you with your refund request, can you please provide us with a copy of your return receipt and return tracking number?
Once received, we will then track your return and refund request.
Thank you for choosing HP. We appreciate your business.
Best Regards,
Heather HP Store Email Representative
For third party email- we don't include tips. only for regular customers
Dear Alby,
Greetings!
I hope this email finds you well and safe. This is regarding your return refund or for your laptop order.
To expedite the case investigation, can you please send us a (copy of your billing statement from 09/05/2025 up until the present.) note: this should be highlighted.
Once received, we will have it forwarded to the appropriate department.
Thank you for choosing HO. We appreciate your business.
Best Regards,
Heather
HP
CX REPLY: WHAT BILLING STATEMENT ARE YOU REFERRING TO?
Dear Alby,
Thank you for your reply,
We are referring to your AMEX billing statement where your refund was issued. We just need to confirm.
NOTE: for outbound email it should be documented to sterling and dynamics.
Name: Meryl Number: NA Order Number: NA Email: merygrace.cabanezas@concenrtix.com Feedback: I'm on your website right now looking at the HP OmniBook 7 17.3 inch Laptop Next Gen AI PC. I am not making any changes on the configuration but it still tells me it's to be built a couple of weeks from now. Why would it take that long when I didn't even change anything on the computer?
Dear Meryl,
Thank you for contacting the HP Store.
We understand it can be surprising to see a build time of a few weeks, especially when no customizations have been made. While the configuration you selected is standard, this model is part of our latest AI-powered lineup and is currently in high demand. As a result, even default configurations may be scheduled for production rather than shipping immediately from inventory.
This approach helps us ensure that each device is assembled with the most up-to-date components and quality checks. We’re working hard to fulfill orders as quickly as possible and truly appreciate your patience.
If you're looking for a faster-shipping alternative with similar power and next-gen AI features, the HP OmniBook 7 Flip 16-au0017nr (Product #BT5B5UA#ABA) is a great option, priced at $1,099.99. It offers the same cutting-edge AI capabilities in a versatile 2-in-1 design, allowing you to switch seamlessly between laptop and tablet modes.
With a 16-inch display, it's slightly more compact than the 17.3" model but still delivers premium performance, portability, and flexibility—ideal for both productivity and creativity on the go. You may also visit this link for more details: https://www.hp.com/us-en/shop/pdp/hp-omnibook-7-flipngai-16-au0017nr
If ever you also be interested in flexible payment options, I just want to let you know that HP Financing is available to you, even without an established credit history, You may check this link to learn more https://www.hp.com/us-en/shop/cv/hpfinancing
We also offer Microsoft Office as an optional add-on. It includes essential tools like Word, Excel, PowerPoint, and Outlook—perfect for work, school, or personal use. Whether you're drafting documents, analyzing data, or creating presentations, Microsoft Office ensures you're equipped with industry-standard software that integrates seamlessly with your new device. For more details, visit: https://www.hp.com/us-en/shop/vwa/accessories-88342--1/brandsoftware=Microsoft-Office
To help with your purchase, you may contact Our Sales center via chat at https://www.hp.com/us-en/shop/cv/hp-store-contacts Sales Representative will be able to assist you with your order placement and answer any remaining questions that you have. Their hours of operation are between: 9:00 AM - 12:00 AM EST, Monday-Sunday.
I hope this response has been of assistance.
Thank you for choosing HP. We appreciate your business.
Best Regards,
Heather HP Store Email Representative
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