Mr. cx, I see here that the warranty of your printer is already expired. Would you consider buying a new printer? Because we have our newest offer here on HP wc is HP AIP. Have you heard about that? We’re glad we could tell you about our new, all-inclusive printing solution,where you can enjoy hassle-free printing and get all your printing essentials in a single plan. When you enroll, you get a new printer, automatic ink delivery so you never run out of ink, and continuous printer coverage with 24/7 Pro live support. Plus, if you have a printer issue we can't solve on the phone, we will send you a replacement printer next business day , at no additional cost, so you can keep printing. Only for a one low monthly payment.   You can try it risk-free for 30 days with no upfront costs and no commitments.

As of now, we have 3 printers eligible for this program. Much better that you can see the features of each printer by checking the website, if you want, I can send you an email to the website and walk you through on the process.

HP Evy 6020e- for personal or family use print.copy.scan using hp smart app wireless printer that can be setup with any device print in color with no extra cost 10ppm main tray 2 inks

HP Envy Inspire 7258e- home, hybrid work wc is bet for photos and creative projects 15 ppm 2inks

OJ Pro 9010e-best for business and small offices 22ppm main+auto document feeder 4 inks comes with paper tray

**Can you please confirm the last 4 digits of your number ? Is that your best call back number?

name did not pop up in cti smart sol not reflecting on the case

Quick case Template Direct Call: Y/N Cloud Issue: Y/N Customers Issue Description: W/ Existing Account: Y/N Phone Number:

Refund Template

Case #: II id: Reason:

of months:

Amount: Approved By:

Complimentary Month Template

Case #: II id: Reason:

of months:

Previous compensation(Y/N): Approved By:

OBSO REQUEST REASON: (For re enrollment/ etc) Subscription State: Unsubscribed ACCOUNT NUMBER: II id: Case id:

US/PR CANADA 10 1.49 1.89 15 1.49 1.89 50 4.99 6.89 100 6.99 8.79 300 13.99 16.39 500 20.99 25.49 700 27.99 32.49 1500 54.99 63.79

PAPER Plan Light 10 PAGES $ 0.79/ 10 Pages for $ 0.50 Occasional 50 PAGES $ 1.99/ 10 Pages for $ 0.50 Medium/Moderate 100 PAGES $ 3.49/ 10 Pages for $ 0.50 Frequent 300 PAGES $ 5.99/ 10 Pages for $ 0.50 *500 PAGES $ 8.49/ 10 Pages for $ 0.50 Business 700 PAGES $ 10.99/ 10 Pages for $ 0.30 *1500 PAGES $ 19.99/ 10 Pages for $ 0.30

Cloud/ IPG and Yeti Windows -3051005 IPG/Yeti Mac -2053159 LJ Win: 3051009 LJ Mac: NA_Cons_English_LaserJet_Mac_3051010_XFR Updated HHO US: 3057191 HHO CA direct 1-877-231-4351 HHO US Direct 1-888-999-4747 HP Carepack - 2053261 HP Smartfriend - 2050327 US & CANADA SmartFriend Billing and Cancellation - Transfer 2050233 / 844-814-1800 Cloud French - 2053063 II Platinum/AIP - 3039117 Hotline: 1-888-447-0148 Ageing and disability - 3057221 II SMB - 1113647 Tech SMB/Hp+ = 1113648 PSG - NA_Cons_English_Desktop_INW_2053181_XFR HP SHOPPING/ HP STORE: Shop by phone USA 1-800-473-4732 Shop by phone CANADA 1-877-231-435 NEW HHO CA - 1113124 CUSTOMERS WHO ARE RESIDENTS OF THE US AND LOOKING FOR SPANISH LANGUAGAE SUPPORTSHOULD BE TRANSFERRED TO 3057255

Transfer Codes: IPG windows - 3051005 | 1866.625.3906 IPG MAC - 2053159 IPG Spanish - 1113117 3057255 1-800-474-6836 SPANISH Windows - 3057257| MacIntosh - 305671 BLVL or billing dispute -2050214 TIJ - 6420104 Cloud - 2053260 Carepack - 2053261 HP Employee - 18666253906 II - 18557852777 II - 2050202 Business- 1113647 Disability- 1.888.259.5707 | 3057221 HHO- 6413084, 3057191 CSR- 1.888.476.3988 hoops: mon-fri 8am to 8pm EST

PSG (computer concern) - 2053059 Yeti LaserJet - 6422998 Yeti Officejet (Windows) - 6420102 Yeti Officejet (Mac)- 6420103 Yeti 1-800-762-3485 SmartFriend - 2053249 Platinum Account - 1-888-447-0148 (3039117) Instant Ink for SMB ACR Code: 1113647

EMEA: 02076606027 EMEA OPERATIONAL HOURS MON-FRI 830AM-6PM (Except bank holidays) SAT-SUN 11AM-7PM (Except bank holidays) UK ACCOUNTS : 0207 660 6027 - IRELAND ACCTS : 01 533 9860

LaserJet Win - 3051009 LaserJet Mac - 3051010 LaserJet Commercial 8003345144 (6412576)

hp+ = 8007623485 windows 6420102 laserjet 6422998 mac 6420103

1113117 1-800-474-6836 (ipg span) HP All-In Plan Print: 1-888-447-0148 (24x7) Transfer code is 3039117

HP Instant Ink (Phone Support) - 1-855-785-2777 and press the number "1" for HP Instant Ink support Mon to Fri - 9:00 AM to 9:00 PM Eastern Time Sun & Sat - 9:00 AM to 6:00 PM Eastern Time

billing rpl issue-change address ,if not, escal

dont share hp yt links

paper -will be charged per overages -cx will not be able to sign up on paper till billing issue is fixed

overage send email for overages

disconnect to lmi, when cx is entering cc number and creating password

Cancellation,
include link on preview about upcoming bill

**Can you please confirm the last 4 digits of your number ? Is that your best call back number?

I Can't Print... ccbu message -make cx remove ii inks -active subs, do web services ts -use retention skills to reenroll printer on ii for unsubs/init. cancellation

Acc management> Status Error message

Printer Offline -received email -do web services ts -not enrolled,xfer to ipg

Cartridges related error -do ts (hard reset,remove reinstall ink, manual and automatic lceaning, replace ink)

1st time to encounter -do ts

not first time -did the cx received replacement ink? Does it work? Yes, do same ts No, xfer to ipg

Integrated Ink System>Tricolor

need to replace ink

Printer OOW

xfer to IPG

Unable to print,can make a copy able to copy -That means your II inks are working fine

Where are you trying to print from? (Phone,email,device)

Issue with the connection of the devices between your printer and your device

**Our technical people will perform a quick ts to fix the connection problem so you can now continue your printing activity

Cannot print/Copy

do ts for pqi,web services

Don't received Ink

Connection Misplaced Ink Bad shipping address Using non-II inks Account Status Pending Shipping Order

We normally send ink in a standard way that usually takes 7-10 days, but as I really sense the urgency so I will go ahead and send an expedite shipment. I'll take care of this one for you.

For GN, provide ETA Would I have the permission to process the shipment? Shall I place the order now?

Billing Overage Multiple Charges

Retention -Highlight benefits of II -Savings calculator -Go to Store.hp.com / with technical support

That did not match,do you have another email address? Dont give business/college account

CASE NOTES

Cx's Name: Case #: Cx Tel #/s: Email:

Device/OS: Printer Model: SN/PN: WTY: Self-RVT done (Y/N): Non-Technical concerns: Customer Verbatim: Approved for closure by:

to make sure we still have the updated address, can you verify it pleaseeee

During our conversation, I was unable to obtain your physical address in order to expedite your shipment. To ensure prompt processing, kindly respond with your shipping address to this one. We really appreciate your response!