Script for de escalation, offer and promise to member!

As of this time I am still waiting for Escalations to respond. To save your time, I will raise this concern by creating a callback request ticket and we will reach you out up until the end of the next business day or it could be sooner. Here’s the reference # (agent to give the Dispatch # or Contract #).

Since you wanted to speak with supervisor. To save your time, I will raise this concern by creating a callback request ticket and we will reach you out up until the end of the next business day or it could be sooner. Here’s the reference # (agent to give the Dispatch # or Contract #).

Offer escalation line: Name of the member, my supervisor is currently working on some supplemental activities and may take time to respond. To save your time, I can connect you to our Escalations Team they are not supervisor but trained specialist who handles escalated calls like this. Would you allow me to connect you?