5461 *Resolved

The seller received an error code: 5461 ) * Resolved *

Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for taking time to contact us. As I understand you received an error code: 5461 for brand name "GRATINGO". Apologies for the frustration and inconvenience this issue has caused. I know how important this issue to you and to your business. Rest assured we have maximized our resources to have you assisted accordingly.

As per checking our resources, you are not UPC exempted. Also, as per our system of records the UPC owner and Brand do not relate.

We suggest you to create a new appeal providing real life (physical) images of the product that clearly shows the barcode along with the UPC, and brand. You may include multiple images to ensure that all the required information is captured.

Note: We do not accept GS1 certificates or any other documents as valid proof to validate UPC. (If you are still getting blocked by the 5461 Error when applying for GTIN exemption on the GTIN landing page, please request the seller to attach the 5461 Error Screenshot on the GTIN Exemption landing page)

• Critical Information: The seller received an error code: 5461 • PWF followed: • TOOLS/SOP used: Remedy view and edit: https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=f3203b94-d79c-4a7a-b48d-9022ad31e8bc • Transfer/PAA Reason: N/A • Seller Dissatisfaction: N/A • Andon Reason: Case Review

( The seller encountered an error 5461: Catalog Authorization, Ticket is resolved ) * Resolved *

Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for taking time to contact us. As I understand you encountered an error 5461: Catalog Authorization to approve the account to create ASINs for CTYBB. We're sorry for the inconvenience this may have caused you, I know how important this issue to you and to your business. Please know that we did our best to provide you the best resolution regarding this matter.

As per checking our resources, we were able to find that brand: "CTYBB" does not manufacture products of this category.

We are sorry to inform you that you cannot be approved to list product "CTYBB for Watch Band Series 38mm 40mm 41mm 42mm 44mm 45mm 49mm Women and Men, Stainless Steel Mesh Loop Magnetic Clasp Replacement for Watch Bands".

It was a pleasure assisting you in this regard, have a nice day ahead!

🍦 Critical Information: The seller encountered an error 5461: Catalog Authorization, Ticket is resolved (93636805-d084-4cfb-a50b-8ca83aa73db6) 🍦 PWF followed: 🍦 TOOLS/SOP used: remedy view and edit: https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=64bd7689-4f4a-4e05-9ac7-2697fdc08fac 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review

( Ticket resolved for error 5461. ) * Resolved *

Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are encountering issues with regards to error 5461: Catalog Authorization to approve your account to create ASINs for Fretech. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution.

As per our investigation, we received a report from our internal team and they concluded that we were able to find that brand: "Fretech" does not manufacture products of this category.

We are sorry to inform you that you cannot be approved to list product "Wireless Bridge Set 900Mpbs 5.8G WiFi Outdoor CPE Point to Point Long Range up to 2-3KM CPE200 with 12dBi High-Gain Antenn, 24V PoE Power, IP65 Waterproof,2-Pack, White".

I am sorry that this might not be the outcome you were expecting. However, I want to share with you that policies and rule change depending on the marketplace as well as location, and it is part of the sellers' agreements with Amazon to always comply with these updates.

It was a pleasure assisting you in this regard, have a nice day ahead!

🍦 Critical Information: Ticket resolved for error 5461. 🍦 PWF followed: Listings Manage Listings Add a product 🍦 TOOLS/SOP used: remedy view and edit 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review

( The seller encountered an error 5461 while creating a listing. ) * Resolved

Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are encountering issues with regards to error 5461: while creating a listing. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution. However, as per our investigation we were unable to base on the ASIN together with the attachment of relevant records on file with the U.S. Trademark Office you have provided. We were able to find that brand: "HANASCAR" does not manufacture products of "Hair Eraser for Women and Men" category. Please be advised, you cannot be approved to list product "Crystal Hair Eraser for Women and Men, Magic Hair Eraser Crystal Hair Remover, Painless Exfoliation Hair Removal Tool for Arms Legs Back - Fast & Easy, Reusable & Washable, Portable Epilator". On the other hand, if you need assistance regarding with this issue, kindly make sure you have provided all the information. I am sorry that this might not be the outcome you were expecting.

🍦 Critical Information: The seller encountered an error 5461 while creating a listing. 🍦 PWF followed: Listings Manage Listings Add a product 🍦 TOOLS/SOP used: remedy view and edit: https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=40b8def1-d19f-4609-b9e6-a94b2589ad88 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review