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[RATE PLAN SUGGESTIONS]
No changes made to Plan
- Thank you for messaging us today. I've checked your account and have verified that we have not made any changes to your rate plan.
Review account for best plan/benefits
- If you have a moment, I would like to take the opportunity to review your account to be sure you are getting the best from T-Mobile and all the benefits we have to offer.
Text / Email prior to any changes
- Any customers who are eligible to move to a new rate plan with added benefits will receive a text and/or email notification from T-Mobile prior to any changes being made.
[$5 INSTORE FEE]
Is there a way to continue paying w/ cash w/out the payment support charge?
- If you prefer not to pay digitally or set up AutoPay, you may still make payments by mail using a money order or check. If you are unbanked, T-Mobile MONEY is a great option for digital payments.
Is this raising prices when Price Lock is promise not to raise Plan price?
- No. Our Price Lock guarantee is about the price of your monthly talk, text, and data.
Is this raising prices when Price Lock is promise not to raise Plan price?
- The In-Store Payment Support charge is separate from the price of your rate plan and plan features.
Is this raising prices when Price Lock is promise not to raise Plan price? We have many options available to you to make a payment with no additional charge, including AutoPay which gives a $5 discount per line on eligible plans with debit/ACH. Why is T-Mobile making this change for customers who pay in-store? We appreciate your business and have many ways for you to pay your bill at no charge, including via our app, online, by mail, or by signing up for AutoPay. Starting July 19, there will be a $5 plus tax Payment Support Charge when making a payment in our Retail stores. You raised late & activation charges, now an in-store payment charges, Why? We occasionally adjust the pricing of products and services we offer. You raised late & activation charges, now an in-store payment charges, Why? Customers can make payments through self-service options online or in the T-Mobile app or by enrolling in AutoPay (which gives a $5 discount per line on eligible plans with debit/ACH) with no charge.