CALL NOTES

AGENT: RICH VILLEGAS

• CX NAME:

• ACCOUNT#:

• LPN#:

• PHONE#:

• EMAIL:

• INVOICE#:

• VIOLATION/TRIP#:

• TRANSPONDER#:

• SUMMONS ID:

• FMAT: MISS A TOLL = $1.50 6-35 DAYS = $12.50 1ST INVOICE 45-74 DAYS = $25 2ND INVOICE 75 DAYS = $100 3RD INVOICE AFTER 75 DAYS = $100+ COURT FEES K. TP Status:

FAIR TRAVEL:

• AGENT: RICH
• CX NAME:
• Tprd:
• Trip Date:
• Trip Fee:
• Trip ID:
  Across the Express Lanes, we have camera technology that identifies when car makes a trip on the Lanes in HOV mode. We will re review the data and will get back to you within 3 to 5 BD.

▬ Reason It will be my pleasure to assit you with ______________. I understand your concern regarding ________________.

▬ Resolution “Is there anything else I can assist you with? Thank you for contacting the Express Lanes, safe travels!”

▬ Total Balance: ▬ Reduction: ▬ Reduced Balance: ▬ Payment Taken: ///////////////////////////////