Restire own the No

RESTORE OWN THE NO: Modify the flow

I appreciate you reaching us out about this one. No worries, let me check it here for you. One moment please.

I know that life hits us hard and that haymakers are our bills left and right. That's totally understandable as I'm also a customer outside work.

I can see in here that T-Mobile has been lenient in the past by restoring the account multiple times without payment. Right now, payment needs to be posted to restore services. We are not asking the full amount but at least the oldest bill.

I understand it's not the response you were hoping to receive, however your account needs to settle at least the minimum or the past due balance to have your services be restored.

You don't have to apologize, we understand that it's not possible now. We just don't want you as well to be burden w/ restore fee piling up, since unless we settle the minimum, service may be suspended again.

I don't want you to feel that I am pushing you with paying the minimum since you're currently trying to catch up with bills until Friday, it's just that as much as we want to, payment of minimum is needed. This way, we'll be able to set up a new arrangement to secure the account.

Here's what we can recommend. For the mean time, you can connect to home Wi-Fi and once ready to pay all minimum on Thursday, then we can definitely restore and set a new payment arrangement to keep service active without the worry of getting more fees. Please don't hesitate to ask any questions.

We appreciate your understanding on this. We are trying to make sure that you will not get suspended again due to the existing minimum or past due balance, which may give more fees that can pile up on the account. And that's what we're trying to avoid.

Which is why we highly recommend to set up a new arrangement by setting at least the minimum balance to be eligible. I hope I was able to clarify and I wish you would appreciate our genuine concern by helping you avoid these fees.

Please do let me know if you need further help or question.