*** CSM Case Review Annotation ***

Case Review Status: Approved / Approved with edits / Declined

Case Disposition: PMA / PAA / Transfer / Resolve / Pending Research / WIP


1. Did the Associate correctly complete the security verification process and safeguard confidential information? Yes / No

	• If NO, please annotate reason why:

2. Was the correct outcome provided to the Selling Partner? Yes / No

	• If NO, please annotate reason why:

3. Did the Associate followed the correct process? Yes / No

	• If NO, please annotate reason why:

4. Did Associate demonstrated Essential Skills? Yes / No

	• If NO, please annotate reason why:

5. Did the Associate correctly choose the Atlas Card L3 and L4? Yes / No

	• If NO, please annotate reason why:
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TEAM DANI RULES:

1.) ANDON ALL CASES.

2.) Let me review the email draft first before raising the Andon and make sure the annotation is completed.

3.) Tag first before sending.

4.) Do not ask from other support/s unless endorsed.

5.) Make sure to proof-read the email (links, email itself, case disposition) before sending the email.

6.) Be specific. Acknowledge all the seller's query. 

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TEAMS

https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWRlY2NjNzctNGJhZS00OTAyLTg2MTctZTk0MGM5NzcwN2Zh%40thread.v2/0?context=%7b%22Tid%22%3a%22599e51d6-2f8c-4347-8e59-1f795a51a98c%22%2c%22Oid%22%3a%22176f4eb8-c588-46ed-b734-ce67536c872c%22%7d
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ONENOTE
https://cnxmail-my.sharepoint.com/personal/nikko_llanto_concentrix_com/_layouts/15/Doc.aspx?sourcedoc={dce8cb68-642f-4645-a2d6-2f4d2106f09d}&action=edit&wd=target%28M%40%20CIM%20Updates.one%7Cd5ebf3d0-c1be-4a2d-94e5-e35dadff6cd0%2FLaunch%20Updates%20to%20Promotions%20and%20deals%20fees%7Cbab905ad-3147-4fd0-82e5-50ebf312164a%2F%29&wdorigin=NavigationUrl
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CASE TRACKER

https://cnxmail-my.sharepoint.com/:x:/r/personal/kristoffer_santiago_concentrix_com/_layouts/15/Doc.aspx?sourcedoc=%7B7DF67B5C-C471-4C64-B573-694AC9C3BEA6%7D&file=Case%20Tracker%20-%20Wave%20130.xlsb&fromShare=true&action=default&mobileredirect=true
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 SBS FORM 

https://forms.office.com/pages/responsepage.aspx?id=1lGeWYwvR0OOWR95WlGpjGvlpnvQyVZPmhhOHO7i2hhUNkZYSUc4RVBWNTJTQzRCMFo2WFFPVzE4NC4u&route=shorturl