to transfer funds via Zelle. interest post will be on the Maturity Date sending a wire - "before arranging a wire" we can change interest disbursement anytime rollover - changing term ---------------------------------------- Concern: Linking External Bank Tool to use: N/A Resolution: I'll be more than happy to give you a walkthrough on how to link your external bank, Ayman! In the main page, click on "Transfers" and in the dropdown button select 'Bank Transfers'. You will be directed with Transfers and below 'Select an Account' click on the "+Link other accounts" button. It will direct you 'Account Type' dropdown button, and you need to select one. To proceed, here are the following that you need to provide: Routing Number Account Number You can also already add an Account Nickname (option). After providing necessary information, click on 'Continue' to proceed with your request. Also, Ally might send you two trial deposits to your external bank and you need to confirm the two trial deposit amount to us. It usually takes up to 1-3 business days to post to the external account. Concern: Can we send wire to your friend in Paris? Tool to use: N/A Resolution: "Lauren, I would like to inform you that, Ally discontinued outgoing international wire transfer service effective February 28, 2013. Ally doesn't have an international wire transfer. I highly suggest that you use MoneyGram or Western Union to wire transfer internationally." Concern: Chat in about a Zelle restricted hold Tool to use: Resolution: Please give me 3-5 minutes to review my resources to give your more information about it. Jack - 12:01 PM Thank you for waiting, Cruella. Jack - 12:02 PM By the way, I would like to ask if you received a text message to contact Ally? You - 12:03 PM Yes can they just call me instead? Read Jack - 12:05 PM Got it. Yes, we have two option here were you can call our phone associate to know more about the restricted hold on Zelle or I can create a ticket for them to call you back about your concern. Jack - 12:05 PM Please let me know what would be the best option for you. You - 12:05 PM i want them to just call me Read Jack - 12:06 PM Sure, good choice. I'll be more than happy to create a ticket for your request. Please give me 3-5 minutes to do it here in my end. You - 12:07 PM Okay thanks! Read Info - 12:10 PM Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly. Jack - 12:12 PM Thank you for waiting, Cruella. By the way I would like to know if this is your best phone number to contact? Phone Number: 443-555-8769 You - 12:12 PM yes thats the best one Read Jack - 12:14 PM Thank you for confirming. And for the account number is this the last 4 digit number of your account? Last 4 Digit: 9717 You - 12:14 PM correct Read Jack - 12:16 PM That's great! I was able to create a ticket regarding restricted hold on Zelle. You - 12:18 PM great! i'll wait for them to call Read Jack - 12:20 PM I would like to inform you that they will be contacted with further information in 1-2 business days. The ticket number is "45237509". You - 12:21 PM okay thank you Read Jack - 12:21 PM You're welcome! Is there anything else I can possibly assist you with? You - 12:22 PM thats it for now