GREETING and CLOSING

1. No concern mentioned Hi, CX! This is Abby from T-Mobile. How may I help you?

2. Basic inquiry Hi, cx! This is Abby from T-Mobile. I'm happy to help take care of …. for you.

3. cx (customer) with concern Hi, cx! This is Abby from T-Mobile. I'm here to help. Let's partner together to get this resolved.

Queuing Spill Hi! This is John from T-Mobile. I'm Here to help. We appreciate your patience in waiting to be connected. Let's partner together to get this resolved.

Closing Spiel: Awesome! So happy we were able to help. Have a great rest of your day.

T-Mobile Branding (with recap and close) Here in T-Mobile we're glad to assist you regarding your - We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day!