@CM (at command)- all codes should be put there.
 F2 (MATIC TO @CM)
 
 
SERVICEABLE SCREEN
C (Cable Service) - for tv
D (High Speed Data Service) - for broadband
L (Landline) - calling cards
T (Telephone) - telephone services
S - special services
  
CODES:
SS - SERVICEABLE STATUS
HM - HOUSE MAINTENANCE
VS - CUSTOMER SERVICES
CR - CREDIT LIMIT MAINTENANCE
EM - EMAIL MAINTENANCE
57 - CUSTOMER LEDGER 
CM - CUSTOMER MAINTENANCE
MP - CUSTOMER METHOD OF PAYMENTS
CC - CUSTOMER COMMENTS
BE - BILL EMULATION
EQ - CUSTOMER EQUPMENT MAINTENANCE 
DE /16 - CUSTOMER DEMOGRAPHIC INFORMATION
PP - PENDING PAYMENTS
CT - ACCOUNT CONTRACTS
PS - PAYMENT SUMMARY
CV - CUSTOMER CHANGE ENQUIRY
WO - CUSTOMER WORK DISPLAY SELECTION 
CB - BILL DAY CHANGE
CG - WORK WITH ACCOUNT EQUIPMENT CHARGES
 
HM
- if house amp is yes, and prewired is yes, YOU'LL JUST ONLY NEED TO DELIVER THE TV BOX. EVEN IF BOTH IS NO BUT IN B/N OF BOTH IS YES STILL APPLICABLE
- House amp is the wire outside the house
- House address 
- prewired is the wire inside the house
 
VS
- check the availed service of the customers on their account
- AC for new package (active)
- DI for old package (not active)
 
CR
- check the credit limit of the customer.
- White in every service below the categories is discount
- credit shadow limit is 80% of credit limit
- credit limit is 150
- shadow credit limit is 120
- credit limit usage is 129.90
 
 
EM
- check the active email address of the customer
- "P" white is primary email address
- "P" green is for secondary/alternative email address
 
57
- check the customer's bill.
- monthly rate, debt, previous & current bill
- After 2 months of still not paying we cut off their services
 
CM
- personal information of the customer
 
MP (direct debit - Matic payment)
- check the payment method of the customer.
- green (manual)
- purple (Matic direct payment)
 
CC
- can see the notes of another agent 
- you'll see the previous convo, the changes in the account
 
BE
- future bill
 
EQ
- change memorable word
 
DE /16
- date of birth (necessary to sell o2 sim)
 
PP
- amount they are about pay, if no d
 
CT
- start and end of their contract
 
PS
- records and description of the payment
 
CV
- previous and present accepted contracts,
- can resend contract to customer in (?) (2)
- (just type"1" then enter) (view contract)
 
WO
- work orders or change of orders in the acc.
- "CP" their change of orders is effective
- "FB" future effect
- "ND" not done (error on order)
- "CN" cancelled of order (change of mind)
 
CB
- change bill date
- in order to change they must have no balance, max no. of changes should be 2 in a yr, must have a direct debit.
- F10 for direct change of due date, then, put the bill day # into the code  
- inform that there will be prorated charges 
 
 
CG
- if account is cancelled item must be return, if can't, they must pay.