Internal Transfer I want to transfer money from my savings to money market account Hello ____, this is ____ with Ally Customer Care. Thank you for chatting with me today. I will be more than happy to assist you. ok Steve, How much would you like to transfer? $150,000.00 That's great Steve, before I initiate the transfer, please provide the last 4 digits of you Ally Spending Account and last 4 digits of your Ally Money Market Account. I'm so sorry, may I have the last 4 digits of your Ally Savings Account and the last 4 digits of your Ally Money Market Account instead? Savings accounts 3598 and Money Market Account is 3606 Will this be an immediate and one time transfer? Yes Thank you Steve, Per your request, I am initiating your internal transfer request for $150,000.00 from your Ally Bank Savings Accounts, 3598, to you Ally Bank Money Account, 3606, to be completed today. Is this correct? This transfer will be completed immediately. That's correct Please allow me 2-3 minutes to process the transfer. Sure. I have successfully processed your request. Is there anything else I can assist you with Steve? None so far. Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. Account Closure I want to close my account Hello _____, this is ____ with Ally Customer Care. Thank you for chatting with me today. I'm sorry to hear that you'll be closing your account, but I can certainly help you with that today. Don't forget, because we do not require a minimum balance, and we don't charge maintenance fees, there's no cost to keep the account available for future use. You can even change the account nickname to reflect a new goal if you'd like. You can request it closed by an Ally associate, using in app messaging, phone, secured messaging and chat. If you would like to continue with the closure, where would you like any remaining balance or interest on the account to be sent? Chase Manhattan Bank savings account 9234 Thank you Steve, may I have the last 4 digits of the account that you want to close? Money Market ends in 3614 Thank you so much for that. If you don't mind me asking, what is the reason for the closure? I don't need the account I understand. Thank you for sharing. Sure. Please allow me 3-5 minutes to review and process you request. By the way, do you have any one time or recurring ACH transfers, Bill Pay or Zelle transactions scheduled or a direct deposit that me need to be cancelled or updated before the account is closed? None. Thank you so much for your patience Steve. Per your request, I am initiating your external transfer closure request for $1612.78, plus $2.12 accrued interest, from your Ally Bank Money Market Account, ending in 3606, to your Chase Manhattan Bank, Savings Account ending in 9234 to begin processing today November 8, 2023. Is this correct? Transfer will take 3-5 business days to complete. Yes. I'm so sorry Steve, may I have your contact number? 8053004603 Thank you Steve. Thank you for patiently waiting Steve. I have successfully processed you external transfer closure request. Your reference number is 45243425. You will get an email once the account has been closed. When or if you log into your online access, the account will stay closed. The closed account will remain visible for 60 days and you will have access to your account Statements and Tax forms for the next 7 years. Thanks. Is there anything else I can assist you with? None. Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. Address Change Please change my address Hello _____, this is ____ with Ally Customer Care. Thank you for chatting with me today. I can certainly help you change your address. Do you have any Trust account? I think none Thank you Steve, may I have your new address? Tanglewood Drive Sarasota, Florida 34239 By the way Steve, for security reasons, when a change is made either to your home or mailing address, a letter will be generated and sent to your previous and new address. The letter will be delivered to you within 7-10 business days. Thank you so much for the information Steve, please allow me 3-5 minutes to process your request. Sure I am so sorry Steve, is this for you Home Address or Mailing Address? Both. Thank you Steve. Steve, you can update your email address, phone number, address and employment information in AOS or mobile. Is there anything else I can assist you with? Thank you so much for the info, that's all for now. Thank you for taking the time to caht with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today.