Paycom.com gmyra679@gmail.com Pw: Lugud15! Last 4 of TIN: 2920 Meeting id: 237996948404 Pw: GfkoCe myworkspace.assurant.com Username: LIBETK Pw: MabuhayERC123456 trn-mobileclaims.assurant.com Username: laurusdr21 PW: L4urusssdrpw021 Cisco Jabber: Username: LIBETK@assurant.com PW: MabuhayERC123456 Ext: 4941099 AssurantLearning.com Username: LIBETK Pw: Assurant1 MyLogin to Atlas: Username:MGomez242 Pw: Myra.Gomez242@T-mobile.com Pw: !D671!n4 Then click on Atlas >after Atlas>click on Toolbox> Then C2 https://passwordreset.internal.t-mobile.com Once a Prepaid customer-click on Rebellion Care for Frontliner Go to Account, you will look for Protection ICare-ICare must be in Sprint Citrix to use Double click CRM To validate click PIN IF they are metroacct and we cant validate them in eprism,the same questions apply Rep Amount Reason OTP could be received In what month you activated the acct Which day is due bill due on this accts: How many phone lines does this acct have How much was your last payment IF the cx has more than one# you can choose one number Send OTP and then click continue, it will show you the Start date and the End date Note one the edge, Assurant PHP research Using edge, using ICare and using Sprint Cx-ICare whisper if he's a Metro or T-mobile cx T-mobile MPH T-mobile SP360 - you need to ask if its android or apple they can 5claims within 12months or 2claims within a year Approved - when the claim doesnt have any issues waiting for pymt. once paid they'll be waiting for it to be authorized we ship the replacement Authorized-the cx has already paid the claim If its denied, there's a reason so we refer them to the Carrier You have a deductible of $249, you will be transferred to a Secured Automated System, so you can provide your information, okay I'll be transferring you over now. We press end call everytime the closing spiel is done and ghost calls. Billing Process For prepaid cx For postpaid cx Tmobile_Tmobile PHP Sprint -Tmobile 360 Metro_ Metro by Tmobile If android -For P360nationwide For android +ACS Search for the Number If in case for example the caller isnt Christine, Click on Other and write the name of the customer If it says invalid, It means its not the correct passcode In verifying the billing address, you need to get the billing address on the tmobile acct For the Invalid PIN code, first you need to ask have you updated your pw? AVOID CLAIM PROCESSING ALERT I have a good news for you, you want to update your phone or you want a replacement? 1152336 -New Claim Scripting TMO/MbT 22340 - Customer Validation 28517 -Unlocking Claims 23105 - Non-return fee process 28743 -Cancelling an Authorized Claim 28753 -Reimbursements 28184 - Process TMO Postpaid 19765 - Closing and Reopening Claims 22071 - Performing a Void and Reauthorization 23056-Harsh Words and Behaviors to Avoid 20366 - Requesting and RMA 19803 - Replacement Phone/Migration Scripting 22306 - Equipment Backorder 28851 - Missing Package to Customer 955586 - Post Authorization Repair Issues TMO Prepaid 28587 - Mechanical Breakdown Loss Type TMO Postpaid 1446134 - Not Covered Scripting-Frontline 28285 - DedPay -Failed Payment 19571 - Shipment Tracking 958482 -Submitting the Reimbursement Request 20767 - Waiving Non Return Fees 22340 - Customer Validation Screen TMO Postpaid 1152336 - New Claim Call Scripting TMO/MbT 19767 - Claim Notes 29862 - Metro T-mobile 22009 - Completing A Pending Approval 24304 - Status Call Validation Process TMO Prepaid 927926 - Non Deliverable MCA Check 28287 - Issues Past Time Frame 19770 - Other Claim Issues 19906 - No Replacement Listed/Equipment Unavailable 27797 - ID Upload 21983 - Status Call Basics 1446134 - Not Covered Scripting - Frontline 29815 - Defective Replacement Chart TMO/MbT 28587 - Mechanical Breakdown Loss Type TMO Postpaid 22344- Claim Issues Screen TMO Postpaid 29486 - Avoid a claims processing alert 30113 - EZ Portal 1224456 - Status call 19570 - Tracer Follow up New claims Scripting 1152336 22340 - Customer validation screen 1224456 -Status call scripting 20361 - Caller log NT Logins: PHE001443 PW: Lugud15!