180 days

(The seller would like to have the Product Safety Violation on your account to be removed from your Account Health Dashboard ) *Resolved 180 days

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Frances and I will be assisting you today. I understand that you would like to have the Product Safety Violation on your account to be removed from your Account Health Dashboard as you already made the necessary action to address it, related to ASIN: B07JMBGNX5. I acknowledge your dedication on providing a good customer service. We are sorry for the inconvenience and frustration that this may have caused to you and your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process.

Please be informed that listing violations are removed from the Account Health page in several scenarios:

• You successfully appeal and we confirm that the listing enforcement action was taken in error • More than 180 days have passed since the violation was detected • Rights owner retracts a complaint (Received Intellectual Property Complaints)

Kindly, note that the violations are not removed from the Account Health page if you close, set it to 0, or deleted the listing from your inventory.

For your reference, upon detection of any new policy violations associated with your selling account, you lose points. You gain points when you successfully address those violations.

Once 180 days have passed, your Account Health rating should improve. Please understand that we, at Amazon believe in providing our best support to our Sellers and eagerness to meet all of your expectations.

I understand that this is not the outcome you were hoping for. However, we run across circumstances that prevent us from fulfilling the seller's demands as Amazon has already established these rules and regulations, and we must abide by them.

We want to give our sellers the greatest service possible, so if you have any ideas for enhancing our third-party selling platforms, we'd love to hear them.

Visit Contact Us > Other Issues > Make a Suggestion to submit any suggestions or comments you may have.

We appreciate your understanding and cooperation in this important matter. I wish you all the best in Selling in Amazon.

For more information, please visit the link below: Account Health Rating: Frequently Asked Questions https://sellercentral.amazon.com/help/hub/reference/G200285250

• Critical Information: The seller would like to have the Product Safety Violation on your account to be removed from your Account Health Dashboard • PWF followed: Seller Performance Account Health Account At Risk AHR Questions • TOOLS/SOP used: Account Health FAQ: https://paragon-na.amazon.com/hz/codex/?id=GUID-0E2B63AF-6CA6-44D5-B910-D16EC5110C02&layer=Published/US&locale=en-US • Transfer/PAA Reason: N/A • Seller Dissatisfaction: N/A • Andon Reason: Case Review