Proactive escalation.
The customer has previously requested escalation on the same work order.
The customer is raising their voice and using explicit language
Dispatch open for 30 days or more: enter into research for sup/escal to callback that include:
Contrel email sent but no update notated from contrel or supervisor
This is the 3rd or more call on this issue in the past 5 calendar days
Multiple calls in past 30 days from member with no resolution offered
4th recall needs to be escalated
Backordered parts with no ETA for 21 days or more