Your services may be interrupted if payment is not made today. You will still be able to receive incoming SMS and calls on TMO Network or Wi-Fi Network. Voicemail retrieval, together with outbound calls and/or SMS will be suspended except call to 611 or 911. Data services will be available only when trying to access your T-Mobile App, My T-Mobile, TMobile.com and short links like t-mo.co/pay.

Would you be interested in discussing potential ways to reduce your bill, such as changing your rate plan or changing your current due date? I aim to find a solution that benefits you in the long term while still maintaining your essential services.

 ------

I really appreciate you waiting in line! I definitely understand that you'll need to activate the service right now.

As per checking on the account, we have another option to restore the account and we are only one step away. Right now, you only need to settle the minimum payment of $xxx which is 31+ past due days balance and after that we could already set up a new payment arrangement to restore the service. May I ask if you can now settle the minimum payment to set up a new arrangement? 

-------

We know how important it is to have a phone that's working all the time. We tried everything we could though and the system isn't giving us the option to manually restore the account this time, unless the minimum payment were settle. You can make the payment and then set up a payment arrangement when you're ready, in My T-Mobile or in the App. I really appreciate your kind understanding.

Rest assured as well that setting up a new payment arrangement is worth it so that it will help out paying off your bill in small amounts with a further date.

Once you're able to settle the minimum payment amount of $XXX, you can definitely set up a new payment arrangement that will help you to manage the other past due balances on the account. You can simply set up a new payment arrangement by just logging in to your T-Mobile account. You may set up a new payment arrangement on this link: https://www.t-mobile.com/support/account/payment-arrangement?cmpid=hw_send 

------

Trust me xxxx, we never want to add up on your plate and we know as well how important for you to get your services back. Yet, your bill will just keep on spiking if the account will be forced restored without any payment because of the restoration fees and future bills.

Once you are ready to make the payment, you can use this link at your most convenient time: Here's a link to make a payment for free! https://t-mo.co/MSGotp Keep safe!

I understand the needs for more time in paying the bill and we are so happy that we are able to accommodate and worked with your request in the past in extending your payment, However, right now we have already maximize our options in providing you ample time in making the payment.

I deeply apologize if we are no longer able to setup a new payment arrangement nor restore your service because I am afraid that doing so may cause multiple suspension. We don't want you to experience service interruption again that will automatically generate multiple restore fees of $20 per line on your account. We really appreciate your kind cooperation and understanding!