Shared note

"Welcome to 1-800Flowers.com my name is Justin. How may I help you today?

customer -

"I completely understand where you're coming from. Let me help you. But first sir may i know your full name please

customer-

and your home address?

customer-

and your phone number

customer-

and your zipcode

perfect, thank you ma'am

can you please repeat your order please,

customer-

for better assist let me put this call on hold to assist your order

customer-

Thank you, ma'am .....

thank you for patiently waiting and

we have a best seller here for birthday celebration

we have floral embrace sir and we have different sizes.

customer-

we have Extra Large it cost $79.99 and for the Large $69.99 and we have Medium size just for $59.99 and also we have Medium but it just for Bouquet Only sir and it cost $54.99 and lastly Small $49.99

which do you preferred ma'am?

customer-

Extra-large arrangement measures approximately 16"H x 12"W

A rich gathering of yellow and orange blooms, with pops of bright pink and purple, it's more than a gift… it's a way to express how you feel. Opt to have them delivered in kraft paper with a raffia bow or designed in a glass vase.

customer-

Great! Let me just check the availability of the arrangement but before that may I have the recipient zip code.

customer-

Okay, May i have recipient preferred delivery date?

customer-

Great, that would be the month of December 3

to process this order i'll repeat your information first

the recipient name is kendal jenner and the home address is 29636, greenville county and lastly the delivery date will be DEC 3 2025 this informations are right sir?

customer-

after this call we will send you an email for an update

Have I addressed and resolved all of your concerns today?

customer-

I'm glad that everything is taken care of, and before we say goodbye, you can get exclusive savings of up to (come up with a percentage off) % if we complete another order for you today. Shall we go ahead and place another order today?

customer-

I hope you are extremely satisfied with the service that I provided today. You may receive an email survey asking you to rate your experience with me, and your overall experience with 1800FLOWERS.COM.

Thank you for doing business with 1800Flowers.com. Again, my name is Justin . Have a great day!"

order number 191167

open spiel

offer

explain the product details

sizes an prices

explain the price and the

information

first name phone number zip code recip code

delivery date pick date recip name street adress of recip name residence or business phone number of recip name

add the card message

add ons

product of add ons

size of product in add ons

credit card

let them know that call is record

expire date

tell them that the card holder is the customer

email address

special promote

passport program

authorized the credit number

close spiel